Keon Tobin | Page 2

Keon is my absolute Go-To service adviser in the DMV region! He is extremely knowledgeable and friendly and makes the whole service experience a truly amazing one! couldn't be happier getting my 2 cars region! He is extremely knowledgeable and friendly and makes the whole service experience a truly amazing one! couldn't be happier getting my 2 cars serviced there with him! He gets a full 5 star rating imo! More

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Keon is always the top-quality service representative of the BMW Service Dept. Would recommend working with him to anyone else needing service. Keith the BMW Service Dept. Would recommend working with him to anyone else needing service. Keith More

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Tremendous customer service by Keon Tobin! He’s the go to guy at BMW of Catonsville! Highly recommend! He’s the go to guy at BMW of Catonsville! Highly recommend! More

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Amazing service and fast and never any issues with my car after service.highly recommend this dealership and there crew !! after service.highly recommend this dealership and there crew !! More

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Always a pleasure working with the service department there at BMW of Catonsville! Wait times are reasonable and quick, and if going to be longer than expected usually a loaner vehicle is offered. I had there at BMW of Catonsville! Wait times are reasonable and quick, and if going to be longer than expected usually a loaner vehicle is offered. I had an unexpected leak in my tire and Keon was able to accommodate me as a drop-in/walk-in on the fly. Thank you tire warranty (also handled by Mr. Tobin) For an added bonus, I had a scheduled routine service appointment for that Monday and Keon was able to get it done that same day (Saturday); 2 birds, 1 stone! Well, really 3 birds (I got the spark plugs replaced as well all covered under extended service plan) and didn’t have to spend a whole day at the dealership. Definitely a better service experience than I can say from other dealer handled experiences! More

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Best Service Department I’ve experienced, especially Keon Tobin. I’ll continue as a customer of BMW of Catonsville in large part because of their Service Department. Tobin. I’ll continue as a customer of BMW of Catonsville in large part because of their Service Department. More

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My name is Silas Harvey, I wanted to convey the WONDERFUL service experience I had today at BMW Catonsville, MD. I am a first-time customer and received a recommendation to utilize your Service dept. from a service experience I had today at BMW Catonsville, MD. I am a first-time customer and received a recommendation to utilize your Service dept. from a recurring customer (Bernice D.) as i recently purchased a 2019 BMW X5. She further recommended Keon Tobin as BMW Service Advisor to consult with and I am elated she did. First, the welcomed friendliness from Keon was on-point, well received and much appreciated. Keon exhibited stellar professionalism both in terms of services knowledge and wholehearted demeanor. As I’m in the Information Technology services sector working with a large corporation focused primarily on federal government contracts/customers, I have a strong affinity for how important it is to deliver quality service with an intent focus on providing customer excellence. Some of the key aspects I quickly recognized - Keon expeditiously and calmly collected the information necessary to better understand the vehicle issues I was experiencing while seeking clarity and validating my concerns. As I diligently performed my work in your customer service area, Keon provided a timely diagnostic analysis with recurring informative updates on the status of work completion of my vehicle. Keon further sought to build a solid positive rapport with me while delivering a high level of customer intimacy and service. Keon’s superb business acumen and engaging leadership qualities shine through, and your dealership is to be commended for having an outstanding employee like Keon to represent your brand. Keep up the great work Keon, you truly are 5-Star and a class act! Also, hats off to the BMW technician (Matt) as well who effectively performed the brake installation work in an efficient and timely fashion while delivering a thorough overall video assessment of condition of vehicle in laymen’s terms. I was further impressed by your BMW dealership being able to quicky address and fix the brake problem on the same day within 1-1.5 hours without me having to return on a separate day to get the work done. To close, a first impression is a lasting impression thus this is truly my go to BMW Service Dept. in the future. Thanks for your driven commitment to customer satisfaction, Silas More

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I purchased my 540i at the Catonsville location and have had it serviced there for nearly three years. They’ve always been communicative and accommodating. My associate, Keon, played a HUGE part in the leve had it serviced there for nearly three years. They’ve always been communicative and accommodating. My associate, Keon, played a HUGE part in the level of service received, as he always provides exceptional service with a smile. Cheers to great service! More

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Mr. Tobin is highly professional. patient, and gives quality care, advice, and service rendered. I definitely appreciate Mr.Keon. quality care, advice, and service rendered. I definitely appreciate Mr.Keon. More

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Keon in services has always show professionalism, knowledge of the services provided to my vehicle, to include clear, concise information and he is friendly. I have had my car serviced at this locati knowledge of the services provided to my vehicle, to include clear, concise information and he is friendly. I have had my car serviced at this location for a few years and requested for Keon when he is available! Awesome work!! More

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