Ken King
Ken King at Byers Mazda
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Ken King

Mazda Service Guest Specialist

Byers Mazda

2435 Billingsley Rd.
Columbus, OH 43235

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4.9
87 Reviews

Dealership Experience

12 yrs, 9 mos

Industry Experience

40 yrs, 1 mo

Languages Spoken

English English

4.9

87 Reviews

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87 Reviews of Ken King

April 28, 2024

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Employee Rating

Very quick and very thorough. Service department nice and informative people. I enjoy Ken’s welcome approach each time I visit the service department. More

by tbiggs2
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

April 14, 2024

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Everything was fast , easy and on time. I like the video was sent to me showing all of my car problems. More

by ELI
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cory

Apr 19, 2024

Byers Mazda responded

Thank you for your glowing 5-star review, it means a lot to us at Byers Mazda! We love hearing that our customers have had a positive experience with us. Our goal is to make car maintenance and repairs as fast, easy, and convenient as possible, so we're thrilled to hear that we were able to deliver on that promise for you. We're also glad you appreciated our video feature. We know it can be stressful having car problems and not being able to physically see what's going on, so we wanted to provide a transparent and informative solution for our customers. Thank you for noticing and mentioning it in your review! If there's anything else we can do to assist you or make your future experiences even better, please don't hesitate to let us know. We truly value your business and look forward to seeing you again at Byers Mazda. Thanks again for choosing us!

April 14, 2024

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Awesome service & personnel. When scheduling service I always ask for Ken King. Ken has been looking after my car for 10+ years -- he and the technicians do a great job. I depend More

by G-E-THOMPSON
Service Price Transparency
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Recommend Dealer
Yes

April 04, 2024

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Friendly, reliable ,and professional. I am always treated like I matter. Great organization to work with More

by johnjpetrozzi
Service Price Transparency
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Recommend Dealer
Yes
Apr 17, 2024

Byers Mazda responded

Hi there, thank you for taking the time to share your experience at Byers Mazda! We're thrilled to hear that our team provided excellent service and made you feel valued. We strive to create a friendly and professional environment for all of our customers, so it's great to hear that we succeeded in doing so with you. We appreciate your business and hope to see you again soon!

March 23, 2024

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I called to make a reservation for my car and during the inspection, they discovered I needed a part. So they completed everything else and then scheduled me a few days later with a great substitute vehicle More

by Descartes
Recommend Dealer
Yes

Other Employees Tagged: Ken King

Mar 25, 2024

Byers Mazda responded

Thank you for taking the time to share your experience with us, we are happy to hear that you had such a great visit to our dealership. We understand how important your time is and we are always striving to provide efficient and exceptional service. We are pleased that Ken was able to keep you updated throughout the repair process and ensure everything was working correctly after the repairs were completed. We pride ourselves on providing the best experience possible for our customers and we are glad that this proved to be true for you. Thank you for choosing Byers Mazda for your car needs, we look forward to seeing you again in the future. Drive safely!

March 09, 2024

Dealership Rating
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Ken King always does a great job for me and for my Mazda. Much appreciated. More

by SBERGEMANN
Recommend Dealer
Yes

Other Employees Tagged: Ken King

Mar 11, 2024

Byers Mazda responded

Thank you for your kind words about Ken King and Byers Mazda. We are so glad he provided excellent service for you and your Mazda. We appreciate your continued loyalty and thank you for taking the time to leave a positive review. We look forward to providing you with the same great experience in the future!

March 08, 2024

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I always have a great experience at Byers Mazda with any service that I’ve had with them! More

by Sjstotridge
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 14, 2024

Byers Mazda responded

We are delighted to hear that your experiences at Byers Mazda have always been great! Our team strives to provide top-notch service in every area of our business and we are thrilled that we have accomplished this for you. Thank you for being a loyal customer and choosing Byers Mazda for your automotive needs. We look forward to continuing to assist you in the future!

February 23, 2024

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I’ve had my leased CX-5 for nearly three years. I’ve been very pleased with all my experiences with Byers Mazda—everyone one I’ve dealt with there has been very pleasant and very helpful. More

by mcdonald.6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Bechtel

Feb 26, 2024

Byers Mazda responded

Thank you for sharing your experience with us, we are delighted to hear that you are happy with your leased CX-5 and the service provided by our team at Byers Mazda. We pride ourselves on exceptional customer service and we are thrilled to know we have met your expectations. We appreciate your loyalty as a customer and look forward to continuing to provide you with great experiences in the future. Thank you again for choosing Byers Mazda.

February 23, 2024

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I had a screw in my tire I got from Byers. Not fixable. Ken got me a new tire with my road hazard. Done in 60 mins. We had to go to Cincinnati and made it in time. More

by jscar61292
Recommend Dealer
Yes

Other Employees Tagged: Ken King

Feb 26, 2024

Byers Mazda responded

Thank you for the amazing review, we are thrilled to know we were able to quickly get your tire fixed and get you back on the road in time for your trip. Ken is an asset to our team and I'm glad he could provide such outstanding service. Please let us know if there is anything else we can do to make your experience with Byers Mazda even better. Safe travels!

February 11, 2024

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Employee Rating

I feel like I'm always treated with respect and the prices have been fair. I think Mr. Ken is trustworthy, hope I'm not wrong ??. However, I do not like being pressured to rate the service with the fir More

by judeataylor
Recommend Dealer
Yes

Other Employees Tagged: Ken King

Feb 12, 2024

Byers Mazda responded

Thank you for choosing Byers Mazda for your automotive needs. We are thrilled to hear that you have always been treated with respect and have found our prices to be fair. Ken is a valued member of our team and we are glad to hear that he has earned your trust. Our goal is always to provide exceptional service and build long-lasting relationships with our customers. We appreciate your feedback on our follow-up process after service and will make sure to improve in this area moving forward. Thank you again for choosing Byers Mazda and we look forward to seeing you again soon!

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