Keith Sutton | Page 50

Great service with attention to detail. Also, very prompt and professional. Thanks did not have to wait very long for the job to be completed and was back on the road to n no time. Also, very prompt and professional. Thanks did not have to wait very long for the job to be completed and was back on the road to n no time. More

by Debra Verified Customer Verified Customer

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I bought my vehicle brand new in end of June and in early July I noticed a blue line on my screen. I have reached out to Kia service department and spoke with Keith Sutton several times about this issue with July I noticed a blue line on my screen. I have reached out to Kia service department and spoke with Keith Sutton several times about this issue with the screen. I took my vehicle up to the service department to be looked at, just for nothing to be resolved or changed. Everytime I called, I’m asked for me to send screenshot of the screen by email, which I do and now it’s September, I have yet to hear back or provided an update on the steps need to take. it’s very upsetting to buy a new vehicle from Kia and to already have an issue right out the gate, that has yet to be resolved. I have been provided absolutely no help or communication from and the Kia service team. All I’m wanting is blue line to be removed From screen on my new vehicle. More

by Danyiel Boer Verified Customer Verified Customer

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Keith is very good at communicating what service is needed and at cost and time estimates. needed and at cost and time estimates. More

by andee1 Verified Customer Verified Customer

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Fantastic and outstanding says it all. I felt very comfortable through the whole process. Very accommodating and helpful and I felt they were working on my side. The work done was perfec I felt very comfortable through the whole process. Very accommodating and helpful and I felt they were working on my side. The work done was perfect. All dealerships could take lessons from this dealership and its employees. Are 6 stars available? Great job. More

by stanmans Verified Customer Verified Customer

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Service at Jim Butler is superb! Jonathan Hutchins really keeps on top of what needs to be done to keep both our KIA CARNIVAL and our KIA SPORTAGE in tip top shape! Jonathan Hutchins really keeps on top of what needs to be done to keep both our KIA CARNIVAL and our KIA SPORTAGE in tip top shape! More

by dharrison63038 Verified Customer Verified Customer

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I came in for a recall on my Telluride. Disappointed that they didn’t have the parts on hand to complete the work. Now I have to come back to complete the work. I realize this is probably K Disappointed that they didn’t have the parts on hand to complete the work. Now I have to come back to complete the work. I realize this is probably Kia’ s fault but still frustrating. More

by danwalsh53 Verified Customer Verified Customer

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Satisfied with repair. It took several visits but happy with the outcome. Very helpful staff It took several visits but happy with the outcome. Very helpful staff More

by barbcrider22 Verified Customer Verified Customer

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Too long of wait even with a reservation. double of what I was told it would take. costs are too high. double of what I was told it would take. costs are too high. More

by fhines1 Verified Customer Verified Customer

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Very helpful and got us the car we wanted same day. We were in and out within a few hours We were in and out within a few hours More

by farringtona0711 Verified Customer Verified Customer

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Super friendly and thorough. I appreciate the promptness from the technicians and Keith! Will be coming back for service opportunities. I appreciate the promptness from the technicians and Keith! Will be coming back for service opportunities. More

by jarhend Verified Customer Verified Customer

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