Keith Sutton | Page 21

As always, great and timely service and very much appreciated the clean and comfortable waiting area. appreciated the clean and comfortable waiting area. More

by karl.hofman Verified Customer Verified Customer

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Great service and communication. Work was completed in a timely manner. We love Jim Butler Kia! Work was completed in a timely manner. We love Jim Butler Kia! More

by kolleenfaulk22 Verified Customer Verified Customer

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Very helpful, nice, and always let me know how much of a wait time there is. Keith rocks! wait time there is. Keith rocks! More

by judi.elizabeth Verified Customer Verified Customer

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Very attentive to our needs and worked to help us. Above & beyond experience for our family. Above & beyond experience for our family. More

by anthonyschultz71 Verified Customer Verified Customer

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Great Experience with Keith. Quick and easy service appointment. Keith was friendly and communicated everything clearly. Quick and easy service appointment. Keith was friendly and communicated everything clearly. More

by cmschaeffer81 Verified Customer Verified Customer

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Everything went well. Even though we received texts to set up the appointment weeks ago, it was not put into system. But they fit us in right away. Appreciate that. Mig Even though we received texts to set up the appointment weeks ago, it was not put into system. But they fit us in right away. Appreciate that. Might want to figure out what went wrong. More

by case4jr Verified Customer Verified Customer

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The Service Department staff was very welcoming and friendly. Service was performed in a timely manner. friendly. Service was performed in a timely manner. More

by karenlsumrall Verified Customer Verified Customer

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Getting my car serviced was easy and all my interactions were polite and helpful. They were kind and made sure I had a good experience were polite and helpful. They were kind and made sure I had a good experience More

by abbeyjgerman Verified Customer Verified Customer

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Very pleasant and thorough. Communicated well. I was greeted as I entered the service space. Communicated well. I was greeted as I entered the service space. More

by tfro Verified Customer Verified Customer

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Serious disappointment regarding the recent handling of my vehicle following an accident. After the initial repairs were completed, I immediately noticed that my car was shaking and driving in a jerky mann my vehicle following an accident. After the initial repairs were completed, I immediately noticed that my car was shaking and driving in a jerky manner—symptoms that were not present before the accident. I was told that no issues were found and that my car was ready for pickup. However, no one discussed any findings or details with me at the time of pickup . Upon reviewing the receipt afterward, I noticed that “warped rotors” were mentioned—an issue I had raised from the beginning, as I experienced jerky braking and grinding sounds immediately after the collision. Additionally, the gas range meter had not moved a single mile from where I left it, which strongly suggests that no test drive was performed to assess the concerns I raised. This leads me to believe that my vehicle was not properly inspected at all. As a result of this lack of thoroughness, the at-fault insurance provider is now refusing further assistance, citing your assessment that no accident-related issues remain. I am now left with a vehicle that is clearly not driving correctly, and no support to resolve the matter. I feel this entire process has been a waste of my time and has left me without the help I rightfully deserve. More

by sam.stlouishomes Verified Customer Verified Customer

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