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Katie Cross
Katie Cross at Audi Des Moines
Refer Me

Katie Cross | Page 2

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.6
100 Reviews

Dealership Experience

3 yrs, 8 mos

Languages Spoken

English English

4.6

100 Reviews

Write a Review

100 Reviews of Katie Cross

July 18, 2023

Dealership Rating
Employee Rating

Car was there for 4 weeks to get a cluster fixed along with other things. Speedometer on my new cluster is still inaccurate. More

by Terrible experience
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
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July 18, 2023

Dealership Rating
Employee Rating

The customer service and the repairs exceeded my expectations. I will definitely recommend Audi of Des Moines to my friends. More

by CBDRANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
Report | Print
Jul 18, 2023

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

June 23, 2023

Dealership Rating
Employee Rating

The knowledge and class of Audi Des Moines, Iowa is second to none! I would highly recommend, and plan to buy from them again in the future! 5 stars! More

by annette74
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Brent Schettler, Brady Fleischacker, Sue Hannam, Anna Swanson, Todd Watters, Bryan Adams, Wesley Prudencio , Jeremy

Helpful
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Jun 24, 2023

Audi Des Moines responded

Annette, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

June 21, 2023

Dealership Rating
Employee Rating

Great service and great people will always get work done at this dealership. We take all of our cars here. More

by Jjschug
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
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Jun 22, 2023

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 11, 2023

Dealership Rating
Employee Rating

A pleasant car dealership to visit. Friendly people and atmosphere. Location is not the best. More

by WWW.NONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
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Jun 13, 2023

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 08, 2023

Dealership Rating
Employee Rating

Friendly, helpful people. Clean and organized facilities. Good customer service. Efficient use of time and resources. More

by WNG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jun 09, 2023

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines!

May 14, 2023

Dealership Rating
Employee Rating

Great service and quick turnaround. I will contine to use the service department at this dealership. More

by NDKIRSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
Report | Print
May 15, 2023

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines!

March 26, 2023

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Employee Rating

Have always been happy with service at the dealership. Polite friendly and helpful. Prompt at getting work done. More

by hammenrc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Mar 27, 2023

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

February 17, 2023

Dealership Rating
Employee Rating

I felt respected at this dealership. As a 77 year old woman, I can tell you it doesn’t always happen. I will definitely keep bringing my car here More

by SUEMULLINS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Feb 19, 2023

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else.

January 18, 2023

Dealership Rating
Employee Rating

The team at Lithia was able to diagnose what the issues were with my Volkswagen Jetta. They were able to get the issues resolved. More

by RHINOGUY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 19, 2023

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

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