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Katie Cross
Katie Cross at Audi Des Moines
Refer Me

Katie Cross

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.6
100 Reviews

Dealership Experience

3 yrs, 8 mos

Languages Spoken

English English

4.6

100 Reviews

Write a Review

100 Reviews of Katie Cross

April 29, 2024

Dealership Rating
Employee Rating

This dealership has done a great job with my Audi A8l e60 we are still working with a warranty claim. I know they are gonna make sure it all gets fixed. More

by REILANDBRAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Schettler, Brady Fleischacker, Todd Watters, Bryan Adams, Wesley Prudencio

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Apr 30, 2024

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Brad, and look forward to your next visit. Best Regards, Brett Schettler General Manager

November 29, 2023

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Employee Rating

Prompt and courteous service. Check in and check out was seamless. Loaner car process was straight forward! More

by GOLFINGFAMILY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams

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Nov 30, 2023

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

October 27, 2023

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Employee Rating

Pleasant staff, know the Q5 , what to do to maintain it. It will last a long time ! More

by NORMAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

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Oct 29, 2023

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Brett Schettler General Manager

October 17, 2023

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Employee Rating

I really appreciate the technicians video assessment and recommendations. It helps to prioritize recommended vs required maintenance needs. More

by TMPEAK2001
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Workmanship
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Recommend Dealer
Yes
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Oct 17, 2023

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Katie met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

October 06, 2023

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Employee Rating

I had wonderful service from everyone from the beginning to the end! Thanks for thr video of the inspection of the car. More

by ROB2225
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Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 09, 2023

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

August 25, 2023

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I believe audi of des moines has exceptional customer service. Brian Adams is great and an asset to your company. More

by kurtfreitas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Anando Sacic, Wesley Prudencio

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Aug 27, 2023

Audi Des Moines responded

Thank you, Kurt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

August 22, 2023

Dealership Rating
Employee Rating

Great service and friendly staff Minimum wait time Reasonably priced for what I received Thank you More

by Snappy Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brady Fleischacker, Bryan Adams, Wesley Prudencio

Helpful
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Aug 23, 2023

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

August 18, 2023

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Great customer service. I was able to get in right away and got my car back in a timely manner. I also received texts updates during the service. More

by HABDEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
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Aug 21, 2023

Audi Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines.

August 08, 2023

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Employee Rating

The problem I had required a tow to the service Dept with no advance appt. The team worked my vehicle in quickly and solved my issue. More

by DAVE.LEMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

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Aug 10, 2023

Audi Des Moines responded

Thank you, Dave! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines!

August 01, 2023

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Employee Rating

Did a good job. was timely and nice area to wait. I will be back. More

by TIMGRANDON4336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
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Aug 02, 2023

Audi Des Moines responded

Tim, Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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