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Kathy Ottmer

Overview Reviews (107) Inventory (238)

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Kathy Ottmer

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Kathy Ottmer | Page 10

Service Consultant

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.9

107 Reviews

Overview Reviews (107) Inventory (238)

Dealership Experience

22 yrs, 3 mos

Industry Experience

42 yrs, 6 mos

4.9

107 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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107 Reviews of Kathy Ottmer

December 02, 2023

Dealership Rating

Employee Rating

It is the best dealership I have ever had the pleasure to work with. The service representative is a real professional. work with. The service representative is a real professional. More

by JFRANK55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ronald Giordano

Helpful 0

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Dec 04, 2023 -

Lester Glenn Subaru responded

Hi JFRANK55, Thank you for your kind words! We're honored to be considered the best dealership you've ever worked with! Our service team appreciates the compliment, and we're committed to maintaining the highest standards of professionalism! If there's anything specific you'd like to share or if you have more feedback, feel free to reach out! We're here for all your automotive needs! Happy Driving, The Lester Glenn Subaru Team

December 02, 2023

Dealership Rating

Employee Rating

Service Department staff were knowledgeable, caring, and pleasant to deal with. Although I was there longer than intended, and my issue was not resolved, staff kept me informed and the waiting area was comf pleasant to deal with. Although I was there longer than intended, and my issue was not resolved, staff kept me informed and the waiting area was comfortable complete with the coffee machine and popcorn. More

by MIKATH6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kerry Monica, Jr. , Christopher Murdolo, Cashier whose name I don’t recall was also very pleasant

Helpful 0

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Dec 05, 2023 -

Lester Glenn Subaru responded

Hi MIKATH6, Thank you for sharing your feedback! We're glad to hear that the Service team was knowledgeable, caring, and pleasant to work with! We understand that our service director Kerry has been in contact with you about your issue. If there's anything else you'd like to share or if you have more feedback in the future, feel free to reach out. We're here for you, and we appreciate your trust in us! Happy Driving, The Lester Glenn Subaru Team

November 26, 2023

Dealership Rating

Employee Rating

The service at Lester Glenn Subaru was professional, friendly and expedient. I was extremely impressed with the courteous and pleasant nature of Kathy, my service representative. She went above and be friendly and expedient. I was extremely impressed with the courteous and pleasant nature of Kathy, my service representative. She went above and beyond to meet my expectations. I live 10 minutes from a Subaru dealership in Pennsylvania; however, I will make the trip to Toms River, NJ again when service is needed for my Outback. That is how impressed I am with this dealership's service department. More

by millerkje

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 27, 2023 -

Lester Glenn Subaru responded

Hi millerkje, Thank you for sharing your positive experience! We're thrilled to hear that our service was professional, friendly, and expedient! It's fantastic that Kathy went above and beyond to meet your expectations! We appreciate your loyalty and are honored to be your preferred dealership for service. If there's anything else you need or want to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

November 26, 2023

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Employee Rating

We appreciated the timely turnaround on our oil change and the courtesy of our technician. and the courtesy of our technician. More

by kkarol1013

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Keith Conroy , Christopher Murdolo

Helpful 0

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Nov 27, 2023 -

Lester Glenn Subaru responded

Hi kkarol1013, Thank you for sharing your feedback! We're glad to hear that you appreciated the timely turnaround on your oil change and the courtesy of your technician! If there's anything else you need or want to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

November 22, 2023

Dealership Rating

Employee Rating

Staff members are knowledgeable and friendly. Facility is nice and clean. We also got a chance to walk around and see the new Subarus Facility is nice and clean. We also got a chance to walk around and see the new Subarus More

by BRIANBONNER235

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Keith Conroy , Christopher Murdolo

Helpful 0

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Nov 22, 2023 -

Lester Glenn Subaru responded

Hi BRIANBONNER235, Thank you for your positive feedback! We're glad to hear that our team was knowledgeable and friendly and that you enjoyed the nice and clean facility. It's great that you had the opportunity to explore the new Subarus. If there's anything more you'd like to share or if you have further comments, feel free to let us know! Happy Driving, The Lester Glenn Subaru Team

Nov 22, 2023 -

BRIANBONNER235 responded

Thank you

November 22, 2023

Dealership Rating

Employee Rating

I had a remote start installed excellent service and my car was ready in two hours car was ready in two hours More

by TYSPOP101

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Nov 24, 2023 -

Lester Glenn Subaru responded

Hi TYSPOP101, Thank you for sharing your positive experience! We're delighted to hear that you had excellent service and that your car was ready with a remote start installed in just two hours! If there's anything more you'd like to share or if you have further comments, feel free to let us know! Happy Driving, The Lester Glenn Subaru Team

November 20, 2023

Dealership Rating

Employee Rating

They are the best, I'm so glad I bought a Subaru and found their dealership. found their dealership. More

by Kathleen Kocsis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Keith Conroy , Christopher Murdolo

Helpful 0

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Nov 21, 2023 -

Lester Glenn Subaru responded

Hey Kathleen, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our team and that you're happy with your new Subaru! If you have any more comments or if there's anything else we can assist you with, feel free to let us know! Safe and happy driving! Happy Driving, The Lester Glenn Subaru Team

November 17, 2023

Dealership Rating

Employee Rating

Kathy Ottman was great. Professional and very helpful. My Subaru is not new but the technicians keep it running as if it was. Professional and very helpful. My Subaru is not new but the technicians keep it running as if it was. More

by PSIMIONE7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Keith Conroy , Christopher Murdolo

Helpful 0

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Nov 24, 2023 -

Lester Glenn Subaru responded

Hi PSIMIONE7, Thank you for your positive feedback! We're thrilled to hear that Kathy was great, professional, and very helpful. It's wonderful to know that your Subaru is well taken care of by our technicians. If there's anything more you'd like to share or if you have further comments, feel free to let us know! Happy Driving, The Lester Glenn Subaru Team

November 15, 2023

Dealership Rating

Employee Rating

My car was taken in for service on time and done in 45 minutes. the service rep Kathy was very knowledgeable and friendly. The waiting room was comfortable and pleasant. minutes. the service rep Kathy was very knowledgeable and friendly. The waiting room was comfortable and pleasant. More

by MSMRMD29

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Nov 15, 2023 -

Lester Glenn Subaru responded

Hi MSMRMD29, Thank you for sharing your positive service experience with us! We're pleased to hear that your car was serviced on time and efficiently and that Kathy provided knowledgeable and friendly service! It's great to know that you found our waiting room comfortable and pleasant. If there's anything else you'd like to share or if you have further service needs in the future, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

November 15, 2023

Dealership Rating

Employee Rating

Nicole is pleasant,efficient and knowledgeable. A pleasure to deal with, just as Kathy O. has been, too! A pleasure to deal with, just as Kathy O. has been, too! More

by KGOFF2014

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nicole Damiano

Helpful 0

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Nov 16, 2023 -

Lester Glenn Subaru responded

Hi KGOFF2014, Thank you for your positive feedback! We're thrilled to hear that Nicole and Kathy provided you with a pleasant, efficient, and knowledgeable experience. Customer satisfaction is our priority, and we're glad we could make your interactions with our team enjoyable. If there's anything more you'd like to share or if you have further service needs in the future, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

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