Kassidy Kroesen
Kassidy Kroesen at Olathe Dodge Chrysler Jeep RAM
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Kassidy Kroesen | Page 9

Service Advisor

Olathe Dodge Chrysler Jeep RAM

15500 W 117th Street
Olathe, KS 66062

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4.4
95 Reviews
4.4

95 Reviews

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95 Reviews of Kassidy Kroesen

November 30, 2023

Dealership Rating
Employee Rating

It was an easy process from start to finish. Kassidy was helpful the moment I pulled into the service area. She called a shuttle for me and that was a positive experience as well. The service te More

by mdkilcullin
Recommend Dealer
Yes

Other Employees Tagged: Kassidy Kroesen

Nov 30, 2023

Olathe Dodge Chrysler Jeep RAM responded

Thanks for the positive feedback, mdkilcullin! We're glad to know Kassidy and our service team at Olathe Dodge Chrysler Jeep Ram made your visit a smooth one. Your recommendation means a lot to us - see you next time!

November 25, 2023

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Everything was good. Done in a timely fashion. Kassidy was awesome. Easy to talk to and informative More

by FD1VANDELLEN
Recommend Dealer
Yes

Other Employees Tagged: Kassidy Kroesen

Nov 27, 2023

Olathe Dodge Chrysler Jeep RAM responded

Kassidy and the team are grateful for your great review! We hope you come to see us again! Thank you! - Olathe Dodge Chrysler Jeep Ram

November 23, 2023

Dealership Rating
Employee Rating

I expected to be called after service but they didn't call. I waited for three hours then I decided to go I found the car was ready but they didn't give me a call as we agreed. More

by mkundebeatrice
Recommend Dealer
No

Other Employees Tagged: Kassidy Kroesen

Nov 27, 2023

Olathe Dodge Chrysler Jeep RAM responded

Beatrice, I'm sorry to learn about the lack of communication during your visit. We appreciate the feedback and will make sure it gets addressed with our team so we can take steps to improve in this area moving forward. Please feel free to contact me directly if you have any additional questions or concerns about your experience. Thank you, Tony Acock - Service Manager - 9137803700

November 22, 2023

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Friendly, competent, professional. Completed the required work, no pressured up selling. Work completed when promised More

by malove14638
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 24, 2023

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that you had a positive experience with our team at Olathe Dodge Chrysler Jeep Ram! We always aim for professionalism and timely service. Thanks for the review, we appreciate it!

November 17, 2023

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This was my first visit here, i got great service and I will be back More

by rodsfloorservice
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Blake Cromwell

Nov 17, 2023

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

November 16, 2023

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Every one is very helpful. Went in for a oil change and tire rotation. Got a call telling me all I needed was the oil change, instead of just charging me a service I did not ne More

by Ken
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Recommend Dealer
Yes
Nov 17, 2023

Olathe Dodge Chrysler Jeep RAM responded

Ken, it's great to know our team at Olathe Dodge Chrysler Jeep Ram was able to provide you with the necessary service and keep your best interests in mind. We appreciate your trust!

November 15, 2023

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The dealership was very clean and spacious. Plenty of places to sit and snacks available More

by kellyrspire
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Recommend Dealer
Yes
Nov 15, 2023

Olathe Dodge Chrysler Jeep RAM responded

Kelly, we are grateful for your review. Thank you from all of us at Olathe Dodge Chrysler Jeep Ram!

November 15, 2023

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Employee Rating

I expected to get multi port inspection as part of my service. I asked for it. The invoice report emailed to me after the fact indicate that no inspections were performed. Disappointing More

by chris.burchard
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Nov 15, 2023

Olathe Dodge Chrysler Jeep RAM responded

Chris, I'm sorry to read about your disappointment regarding the multi-port inspection. We aim for complete customer satisfaction and it seems we fell short in this instance. I'd like to personally address this issue with you so that we can ensure all aspects of our service meet your expectations moving forward. Please reach out at your earliest convenience - Tony Acock - Service Manager - 9137803700

November 14, 2023

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I'm not very happy with the service I received. There was oil on both fenders. It's clear they set the oil cap on one of the fenders as there was standing oil in the shape of the cap. It also looks More

by Zach.engr
Recommend Dealer
No

Other Employees Tagged: Kassidy Kroesen

Nov 16, 2023

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to read about your experience, it's clear we didn't meet our usual high standards of care. We understand how important the condition of your vehicle is and apologize for any inconvenience caused. We'd like to personally assist you with this matter - please reach out at a time that suits you best so we can make things right. Thank you, Tony Acock - Service Manager - 9137803700

November 14, 2023

Dealership Rating
Employee Rating

Very friendly service. Everyone was very accommodating who I spoke with. Thank you for the great service! More

by jfmall84
Recommend Dealer
Yes

Other Employees Tagged: Kassidy Kroesen

Nov 15, 2023

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the 5-star rating! We're glad to know you had a friendly and accommodating experience at Olathe Dodge Chrysler Jeep Ram. We look forward to serving you again! Safe travels!

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