Karmala Sutton | Page 3

If I could do no stars I would! Horrible experience at the Kenosha Honda! I have never experienced such horrible service and they never checked my account to see that I had warranty Horrible experience at the Kenosha Honda! I have never experienced such horrible service and they never checked my account to see that I had warranty and were trying to make me pay for service that was covered under my warranty. Even the owner is horrific and completely unprofessional. I’m actually shocked it hasn’t been shut down. That site is very crooked More

by ESICKMAN Verified Customer Verified Customer

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Knowlegdeable and friendly staff. Ive purchased 4 vechicles from here and its become like a family Ive purchased 4 vechicles from here and its become like a family More

by RcgnzALdy Verified Customer Verified Customer

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We had a horrible experience. It took 48 days for our vehicle to get fixed It took 48 days for our vehicle to get fixed More

by jeffnjenz Verified Customer Verified Customer

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I just wanted to share my recent purchase experience with Honda of Kenosha. I previously had found some local Pilots (Green Bay) but then I found one (Certified Black Edition) at this dealership that ma with Honda of Kenosha. I previously had found some local Pilots (Green Bay) but then I found one (Certified Black Edition) at this dealership that matched what I was looking for and had a little better price point (online sale price). I dealt with Melanie Friedrich to do some preliminary sales and trade in valuations. Melanie got me a minimum unseen appraisal for $30000 from her manager and said once the vehicle was inspected it would most likely go up from there depending on condition (my 2019 EX-L Pilot was near perfect condition). Melanie was very prompt and set up a Boarding Pass on 6/24 for 1:00 for appraisal and test drive of the new vehicle. My wife and I both took the day off, got childcare for $100, and made the 2 1/2 hour journey through all the traffic and made sure we were on time for our appointment. We actually arrived right on time and went into the showroom. We stopped by the front desk and there was no one at the desk and we waited for close to 10 minutes. Finally someone came to the desk and pretty much did not have any idea as far as the appointment. She called sales over the intercom and waited another 5 minutes before someone came over. They walked away and she called again and after a bit Jim Spink came over and said he would have to help and I had to explain everything to him. He sent out Used Cars to do a trade-in value and showed us to the vehicle which was in the showroom and not ready for any test drive. We sat and waited for a while and I went over to Jim and he said we will have to wait as he was dealing with a different customer. It was extremely warm out that day and we were not offered anything, not even water. When Jim finally came back with the offer sheet we almost walked out right there, 5 hours of driving for nothing with these gas prices! The offer was over $51,000 when the online sale price was around $44,500. The trade-in was $24,000 and a nearly $5,000 upgrade package installed, that I was not informed of, and Jim stated that they put that on every vehicle. We were extremely frustrated with this bait and switch and trying to give us this undervalued trade-in. I told Jim that I already had a minimum trade-in $6000 more than that offer and had to show him the"proof" in the email and he just said, "ooh". After some negotiation and not much flexibility or even being treated like a customer that was about to pay cash for a $48,000 vehicle. Jim told me several times that, "this is just the way the market is right now and you kind of have to deal with it'. After technical issues with their financial institution and verification ( my wife and I have near perfect credit) we were finally able to purchase the vehicle at about $3000-$4000 more than what would have been the price if the online pre-work would have been true. Jim never went over any of the options of the vehicle or benefits of purchasing from their dealership that are advertised on their website. I asked about one of the advertised benefits (2 free oil changes) and Jim said, 'well I guess that really doesn't work for you since you live far away". After waiting another hour or so for the new vehicle to get back from final prep we were given a used plastic grocery bag to transfer our stuff from the trade-in vehicle to the new vehicle. Also the upgrade package includes basically useless running boards, rubber floor mats that I already had and a towing package that I do not need. I emailed the Sales Manager and Director of Operations and told them about our experience and they didn't even reply. Easily the worst sales experience of our lives! Would never ever recommend Honda of Kenosha!! More

by Hondabuyer Verified Customer Verified Customer

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Good people, good deals, good choices, good coffee, you can’t go wrong, that’s all can’t go wrong, that’s all More

by tmcinc_taylormade Verified Customer Verified Customer

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I have worked with great employees for the most part but did call one time and had an unpleasant experience. The auto butler is great! did call one time and had an unpleasant experience. The auto butler is great! More

by kenziehauser Verified Customer Verified Customer

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Great service and customer service. I had a great experience with Roberto as my sales men. I had a great experience with Roberto as my sales men. More

by Denisse Martinez Verified Customer Verified Customer

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Honda Of Kenosha is definitely the best Honda dealership with the greatest service department within a 100 mile radius of Kenosha Wisconsin with the greatest service department within a 100 mile radius of Kenosha Wisconsin More

by sd111177 Verified Customer Verified Customer

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Always fantastic, my service writer is Joe Valente And he always takes great care and patience with me and all of his customers, Honda Of Kenosha has the best service department within 100 miles radius he always takes great care and patience with me and all of his customers, Honda Of Kenosha has the best service department within 100 miles radius More

by sd111177 Verified Customer Verified Customer

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Awesome people to do business with! From the sales department, service department, to the office staff everyone is A+ department, service department, to the office staff everyone is A+ More

by amanda Verified Customer Verified Customer

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