K-Sandra Martin | Page 2

Brought vehicle in for noise in driver side door. They said they couldn’t hear the noise, but it’s still present They said they couldn’t hear the noise, but it’s still present More

by timmmark57 Verified Customer Verified Customer

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Excellent job done and my recalls services completed timely. Staff continued to update me regularly as maintenance and faults we detected. His advisory words gave me courage to engage in some fixes for timely. Staff continued to update me regularly as maintenance and faults we detected. His advisory words gave me courage to engage in some fixes for my lovely GMC yukon slt More

by fondzenyuytata Verified Customer Verified Customer

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I have purchased four trucks from them and will probably buy my next one there too buy my next one there too More

by mnwild1006 Verified Customer Verified Customer

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K-Sandra was a wonderful salesman. She wasn’t pushy and sold from the heart. She wasn’t pushy and sold from the heart. More

by travischerrier Verified Customer Verified Customer

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Clean, friendly and so helpful. I accidentally went to wrong building and some one walked me over. Everyone from beginning to end were helpful and kind. I accidentally went to wrong building and some one walked me over. Everyone from beginning to end were helpful and kind. More

by khines25 Verified Customer Verified Customer

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Firstly, I want to commend K-Sandra for her exceptional customer service. She was personable, well-informed, and went out of her way to assist me. However, there are some areas for improvement that I'd lik customer service. She was personable, well-informed, and went out of her way to assist me. However, there are some areas for improvement that I'd like to bring to your attention to enhance the overall buying experience in the future. When I completed all the paperwork late on a Saturday, I was given the option to take the car home immediately. I declined, as it was nearly 7 pm, and I wanted to be considerate of the detailing team's time. Living nearly an hour away, I returned on Monday to pick up my car, only to find it had not been cleaned. The dirt that was present during the test drive remained. K-Sandra graciously took it upon herself to do some quick cleaning, which I appreciated. Additionally, I had to make another trip to the dealership the following day due to a forgotten document. K-Sandra requested that the detailing team clean the car at that time, which it was definitely an improvement from the day before, although the moonroof in the back was still left untouched and almost looked as if the glass was foggy/sun damaged. On the technical side, I experienced some difficulty getting my Buick app and OnStar connected. While this was eventually resolved, I discovered that despite an alleged inspection, the car's tires hadn't been checked. Given that I was assured of a thorough inspection, this lack of attention to detail was disappointing. Finally, for a purchase exceeding $50,000, I would have expected the car to come with a full tank of gas. Having to stop for fuel on my way home detracted from the excitement of driving a new car. I hope you find this feedback valuable for refining your customer experience moving forward. Thank you. More

by kemp.suretha Verified Customer Verified Customer

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I would like to recognize Carlos O for always going above and beyond with the service, communication through out the entire process and beyond with the service, communication through out the entire process More

by elizet714 Verified Customer Verified Customer

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I got what i wanted ,good service,good behaviour,and reasonable orice,thanks fie everyone reasonable orice,thanks fie everyone More

by gacaliye70 Verified Customer Verified Customer

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Overall, it was a rather pleasant car buying experience. I interacted with K-Sandra, Ted, and Scott and all were very good and professional. I interacted with K-Sandra, Ted, and Scott and all were very good and professional. More

by stevek Verified Customer Verified Customer

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I work in a industry that customer service is our top priority. Hands down this has been my best and easiest experience buying a “new” vehicle. K-Sandra was great from start to finish and follow ups have priority. Hands down this has been my best and easiest experience buying a “new” vehicle. K-Sandra was great from start to finish and follow ups have been great. More

by Travis Verified Customer Verified Customer

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