Justin Rodriguez | Page 2

Everything went well. The only thing is you need is to describe more of the contract and the cost that needs to be made more clear to the client. The only thing is you need is to describe more of the contract and the cost that needs to be made more clear to the client. More

by danny1629 Verified Customer Verified Customer

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Everyone is friendly, patient, helpful. They take time to answer questions and listen to the customer. They take time to answer questions and listen to the customer. More

by joshmproctor Verified Customer Verified Customer

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Everyone was very helpful and informative. I was definitely taken care of. And the process was very smooth. I was definitely taken care of. And the process was very smooth. More

by kelsey4everdancing Verified Customer Verified Customer

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Justin was great - upbeat, helpful, patient, articulate and willing to do whatever it took to answer every question I had. Even after the sale, he's been great about reaching out and continuing to be helpf and willing to do whatever it took to answer every question I had. Even after the sale, he's been great about reaching out and continuing to be helpful. I couldn't be happier. More

by thenschel Verified Customer Verified Customer

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Appreciated the no pressure approach from Justin and the team. I wasn't forced to pay for accessories team. I wasn't forced to pay for accessories More

by rod.lin Verified Customer Verified Customer

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I contacted the dealership on Tuesday (Dec 26th) about the 2020 Tucson CPO I ended up purchasing. I was put into contact with Brennan, who let me know the vehicle was in the CPO inspection process and wo the 2020 Tucson CPO I ended up purchasing. I was put into contact with Brennan, who let me know the vehicle was in the CPO inspection process and would be ready Thursday or Friday of that week. I asked if he could send me some pictures of the vehicle and he asked the tech for some pictures. The only picture I received was of a scratch on the passenger door. I assumed he sent this as this was the only flaw on the car that had less than 8k miles. I did not hear back from him again and when I reached out to the dealership on Friday morning (Dec 29th), I was informed that he was out sick. At that point, Mark the sales manager put me in contact with Justin. I let Justin know that I would be at the dealership by noon as I had a 2 hour drive up from San Diego. I asked if I could get more pictures and he did send them when I was about 30 min out. Upon arriving, I was informed that the car was still in detail, but Justin did arrange to get the car so we could see it and test drive it. It was at this point that we noticed more scratches on the front and rear bumpers. Scratches that were way more noticeable than the one Brennan had sent us. It would have been nice to know about this damage before we drove up. We asked about a trade in and that took some time for our Honda Pilot to be looked at, but the Tucson was still in detail, so we had to wait anyway. Justin made the best of it and proceeded with gathering all of our information for the finance department and once we knew the trade in offer, less than half what CarMax offered so we declined to trade it in, we proceeded with negotiating a final price and purchase of the vehicle. Justin was pleasant to work with. At finance, I noticed that a CPO fee was added to the purchase price, which I did not agree to as the vehicle was listed as a CPO for a price, so I wasn't about to pay an additional fee. I don't know if this was added by the sales dept or the finance dept, but I was not happy to see it. It was removed and we proceeded with the sale. Overall it took about 3 hours to purchase the vehicle, most of that time was because it was not ready for delivery, though I had contacted them on Tuesday and said I would be there by Friday to purchase it. More

by cmafonso Verified Customer Verified Customer

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My experience at South Bay Hyundai was top tier. Everyone was very nice and helpful. Everyone was very nice and helpful. More

by mofo65 Verified Customer Verified Customer

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I went to look at a car for my daughter and Justin was low key and very helpful. He answered all of my questions and let me take my time looking at the vehicle without any pressure. All of the employees low key and very helpful. He answered all of my questions and let me take my time looking at the vehicle without any pressure. All of the employees were very polite as well, which made the experience a delightful one. Even the finance guy (Dane) was low key and super chill. More

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Top notice customer service from all of the team at South Bay Hyundai. Excellent sales experience with Justin Rodriguez. He gave us just enough info to not overwhelm and he was really patient and easy to w Bay Hyundai. Excellent sales experience with Justin Rodriguez. He gave us just enough info to not overwhelm and he was really patient and easy to work with. He is very personable and presents the Hyundai product extremely well. Overall, very smooth process and we are very happy new owners! More

by lorna.ross Verified Customer Verified Customer

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Friendly, not pushy, has my best interests in mind, proactive in providing me options, made things quick and easy for me proactive in providing me options, made things quick and easy for me More

by vklin925 Verified Customer Verified Customer

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