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Justin Madison
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302 Reviews
302 Reviews
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302 Reviews of Justin Madison
June 19, 2019
Excellent service department Work was explained properly by service manager. Service work completed in a timely manner. Comfortable waiting area. Scheduling the appointment online Work was explained properly by service manager. Service work completed in a timely manner. Comfortable waiting area. Scheduling the appointment online was easy. Have yet to be dissatisfied with any service appointment over the last 5 years. More
by JDO3
Helpful 
May 22, 2019
Service Appreciate the extra assistance by employee in the pick up area- needed hep understanding how route guidance works with my new iPhone - very differe Appreciate the extra assistance by employee in the pick up area- needed hep understanding how route guidance works with my new iPhone - very different from my prius More
by Stediarich
Other Employees Tagged: Also guy in delivery
April 24, 2019
Service was good! I have confidence in your staff in the service dept. I have used Toyota of Des Moines Service for years. I also appreciate Justin Madison’s dedicatio I have confidence in your staff in the service dept. I have used Toyota of Des Moines Service for years. I also appreciate Justin Madison’s dedication to service and customers needs. More
by Jorgy
April 04, 2019
Toyotas are reliable My family has purchased many Toyotas from Toyota of Des Moines. The service is good and the service department exceptional. I expect to buy My family has purchased many Toyotas from Toyota of Des Moines. The service is good and the service department exceptional. I expect to buy my next car at Toyota of Des Moines More
by Igor
Other Employees Tagged: Jennifer Jones at Cashier
March 28, 2019
warranty work They were fast and friendly. I like the shuttle service - they take me to and from work, always in a timely fashion. That is an invaluable service They were fast and friendly. I like the shuttle service - they take me to and from work, always in a timely fashion. That is an invaluable service to me. And my original salesman almost always greets me when I'm there. More
by eng2b
Other Employees Tagged: Bob Staley
March 26, 2019
courteous, prompt, efficient I arrived at the dealership just before my scheduled time and was welcomed first by the greeter and then by Justin, who handled the paperwork efficien I arrived at the dealership just before my scheduled time and was welcomed first by the greeter and then by Justin, who handled the paperwork efficiently, knew exactly what I needed done, and asked if I would wait or needed a lift. He said the work would take about two hours, so I decided to wait. I enjoyed a complimentary tea and some reading in the waiting lounge. In an hour and twenty minutes Justin came to say the work was done. I also got a complimentary car wash. Very satisfactory experience altogether. More
by Prairie Jon
March 14, 2019
Service The oil change appointment was 45 minutes. The express lane should be available without making an appointment like Bob Brown dealerships.. The oil cha The oil change appointment was 45 minutes. The express lane should be available without making an appointment like Bob Brown dealerships.. The oil change is expensive at Toyota of DM compared to Firestone. More
by Carla
Other Employees Tagged: Bob Staley, Ian Davis , Mike Lebeda
March 08, 2019
Recall for air bag We were promptly given an appointment. The air bag was replaced quickly. I had a question after we returned home and the service department responde We were promptly given an appointment. The air bag was replaced quickly. I had a question after we returned home and the service department responded right away and answered my question. More
by Lindab
March 03, 2019
A good experience A friendly service adviser told me what approximate length of time it would take and was willing to do a normal service in addition to the scheduled A friendly service adviser told me what approximate length of time it would take and was willing to do a normal service in addition to the scheduled recall work. He had the car washed before I left the dealership location. : ) More
by 876ajr
February 10, 2019
Found and Fixed Toyota of Des Moines, Justin, found the problem, fixed it completely and timely as pledged. They also transported me home and next day back to dealer Toyota of Des Moines, Justin, found the problem, fixed it completely and timely as pledged. They also transported me home and next day back to dealership. Many thanks for that to Chris the driver. More
by Priusforme
Other Employees Tagged: Rob Hutt , Rob Bierma, Derrick Luttrell, Transport Driver: Chris
Dealership Inventory (284 Vehicles)
2018 Jeep Grand Cherokee
used
Granite Crystal Clearcoat Metallic exterior
Automatic
Four-wheel Drive
