Justin Boczar | Page 3

I took my 2010 Ford Fusion to Walker Ford on Saturday September 21st to get a brake flush. I went and picked my vehicle up once it was ready for pickup and out of curiosity, I checked the brake reservoir September 21st to get a brake flush. I went and picked my vehicle up once it was ready for pickup and out of curiosity, I checked the brake reservoir once I got back to work. I noticed the brake fluid was still very dark in color. I quickly took it back to the dealer and had the service advisor take a look. After he looked and gave me an ignorant response, he went and got the shop foreman. To my surprise, they both stated that the dark color was normal. This made no sense and I asked for a brake fluid tester to which they responded they don’t have one. I went home and tested it myself with my own tester which to no surprise it had failed. I then tested my wife’s car which had a brake fluid flush done about 5 months ago (not done at Walker Ford) and it was in the “ok” range showing less than 2% moisture in the fluid. Mine was maxed out at greater than 4%. I went back to the dealer on Monday to show the service advisor and he told me to come back on Tuesday to speak with the manager. So I returned the next day to speak with the manager. I show him the problem and he “looked into it”. He pulled up the cameras and showed me my vehicle on the lift. I then show him the color of the fluid and tested it as well and he still didn’t believe that something wasn’t right.. I then tested the fluid on a new vehicle to show that the tester is accurate and sure enough, it was in the green at 0%. Long story short, we went back and forth and he didn’t want to give me a refund and didn’t even offer to try and correct the issue by offering another flush free of charge to see what the outcome would be. He stated they would do another one but would have to charge me again. With all this being said, this shows lack of accountability and integrity. If something was incorrectly done and they owned up to it, I wouldn’t have an issue because it’s possible for a human to make a mistake but with obvious signs that something was incorrectly done, I am highly disappointed in the service done and the lack of integrity. If I wouldn’t have known anything about the situation, I would have thought my brakes were properly flushed and went about my day after giving them $150 and still having contaminated brake fluid. This is ridiculous and shows no professionalism. I have wasted time and money at this point. Terrible experience and conflict resolution skills from the service manager. More

by CHRISTIANALVAREZ0214 Verified Customer Verified Customer

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Great service. Fit my schedule. Called ahead , showed up on time and was very courteous. Finished w/ thank you. Top Notch! Fit my schedule. Called ahead , showed up on time and was very courteous. Finished w/ thank you. Top Notch! More

by ED11A Verified Customer Verified Customer

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Joke trade in values! Service depart unorganized and my car still isn’t fixed! No response from service department and so they want me to pay for the diagnostic testing ag Service depart unorganized and my car still isn’t fixed! No response from service department and so they want me to pay for the diagnostic testing again when I got my car back stuff was broke and they didn’t address that either!! More

by madreafd Verified Customer Verified Customer

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Great customer service and vehicle was serviced in the time estimated! Would highly recommend the efficiency of Walker Ford. time estimated! Would highly recommend the efficiency of Walker Ford. More

by ULTRAGRAPHICS Verified Customer Verified Customer

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I just had my second mustang that I purchased from this dealership in for routine service. I wouldn’t by a car or have my car serviced other than at Walker Ford. Great service! dealership in for routine service. I wouldn’t by a car or have my car serviced other than at Walker Ford. Great service! More

by LSG1 Verified Customer Verified Customer

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These guys were awesome! Really got us out of a catastrophe and were fantastic to work with. Highly, highly recommend! Really got us out of a catastrophe and were fantastic to work with. Highly, highly recommend! More

by JASON.GREGORY Verified Customer Verified Customer

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Good repair. But difficult to get ahold of my service advisor Steve although he was having trouble getting infonfrom my insurance company But difficult to get ahold of my service advisor Steve although he was having trouble getting infonfrom my insurance company More

by carolcc331 Verified Customer Verified Customer

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Friendly but my cars issues weren't resolved. Instead they went ahead and completed some recalls. Unfortunately the mechanic didn't tighten and front flexible brake lines (after replacing it) and Instead they went ahead and completed some recalls. Unfortunately the mechanic didn't tighten and front flexible brake lines (after replacing it) and it leaked fluid on my driveway and lost braking ability due to low fluid, so it had to be towed back. They told me is was the bleeder screw but I have photos of the loose connection from their mechanic. Also the clip that holds the line to the frame was installed upside-down. They told me it had a drivers abs speed sensor code but instead of visually inspected it they gave me the car back. I inspected the abs sensor to find out that the whole issue was because the bolt that holds the sensor in the hub had backed out halfway so the sensor was no longer seated. The car was at the dealer approximately 3 weeks for a loose bolt. They also had me come back in because they forgot to write down the new serial number for the new airbag. More

by Michelangelo Antonelli Verified Customer Verified Customer

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Overall people are very knowledgeable, everyone went out of there road to help us on any questions. of there road to help us on any questions. More

by RDEAN3 Verified Customer Verified Customer

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Good service. Clean shop lots of inventory. Good location. Nice clean waiting room area with coffee Clean shop lots of inventory. Good location. Nice clean waiting room area with coffee More

by JUDY_GUIGON Verified Customer Verified Customer

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