Justin Boczar | Page 17

After 4 working days, they finally sorted out the problems after we insisted that they replace the GEM module which all the other mechanics had assured us was the problem for a number of symptoms: problems after we insisted that they replace the GEM module which all the other mechanics had assured us was the problem for a number of symptoms: the oil light stayed on when the engine was off, it bleated like a sick goat when unattended at night, the key fobs didn't work, the shifter back light didn't work, the back lighting on dash worked when it felt like it, and it turned off the headlights and turned on the parking lights when the engine was turned off and didn't sound the alarm that the switch was still on, it deadened a 4 month old battery over night. I could go on. After the first 2 days, it was even suggested that I might want to pick it up and take it to my local mechanic to finish fixing! It was obvious that they would have been delighted to get that car out of their garage. They did not call and keep us informed of the progress or lack thereof and whether they needed to keep it overnight. I will admit that the service guys were usually grudgingly polite, despite that they knew there was a problem they simply had to fix. I was very close to calling the Ford company and I suspect they knew it. We were never allowed to talk directly with the technician. It was like the old game of Telephone! More

by richter1170 Verified Customer Verified Customer

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Excellent service , they fixed my car in no time . I appreciated the efficiency and quality of the work. I definitely will recommend the dealer always appreciated the efficiency and quality of the work. I definitely will recommend the dealer always More

by GABYJOHNSON Verified Customer Verified Customer

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Very friendly. As a life long Mustang fan/owner I'm not to happy about a 4 door Mustang. Why wasn't the real Mustang just offered with an electric option. to happy about a 4 door Mustang. Why wasn't the real Mustang just offered with an electric option. More

by anthony.r.carroll Verified Customer Verified Customer

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Excellent service for the oil change. Will come back for service again. Nothing else to say. Nothing else to say. Nothing what to say say service again. Nothing else to say. Nothing else to say. Nothing what to say say More

by JON_GOLD6 Verified Customer Verified Customer

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I was provided with great service as always! The service was completed much faster then expected as well without having a scheduled appointment. Thank you. was completed much faster then expected as well without having a scheduled appointment. Thank you. More

by TSEVIER Verified Customer Verified Customer

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My car was having transmission problems after I bought it, my daughter brought it in multiple times and was told there was no problems or it was fixed, each time she felt intimidated and finally gave up, it, my daughter brought it in multiple times and was told there was no problems or it was fixed, each time she felt intimidated and finally gave up, I recently rode with her and the transmission was unsafe to drive, we turned the car in and then clutch needed to be replaced which cost me 1600$ , this should of been fixed a long time ago especially since ford knows there’s a problem with this model. When I got the car back it started to overheat and I noticed no water in the radiator, every dealer does an overall inspection before the car is released , this was not done and it feels like it was rushed out the door, I’ve bought two cars from this dealership and it it wasn’t for Ivey I wouldn’t be back !!! More

by RDHALLCUBS Verified Customer Verified Customer

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Great got my car done super fast. Steve is the man! Made me feel at home. Would definitely work with these advisors they get you in and out ezpz me feel at home. Would definitely work with these advisors they get you in and out ezpz More

by EPOWELL727 Verified Customer Verified Customer

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Brian and Justin were wonderful to work with. Both were extremely knowledgeable and very helpful. They knew what they were doing and made me feel great extremely knowledgeable and very helpful. They knew what they were doing and made me feel great More

by zambiea Verified Customer Verified Customer

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Absolutely one of the best dealerships I've ever had the pleasure of doing business with both Ryan and Brian were fantastic in Service Department pleasure of doing business with both Ryan and Brian were fantastic in Service Department More

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Excellent! Knowledgeable! Friendly! Helpful! Experienced! Problem Solvers! Very encouraging to have a team that is courteous, friendly, and provides outstanding service. Walker Ford rocked it! Experienced! Problem Solvers! Very encouraging to have a team that is courteous, friendly, and provides outstanding service. Walker Ford rocked it! More

by shopper6847 Verified Customer Verified Customer

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