Julie Adams
Julie Adams at Subaru of Gwinnett

Julie Adams | Page 3

Warranty Manager

Subaru of Gwinnett

2950 Satellite Boulevard
Duluth, GA 30096

4.8
58 Reviews
4.8

58 Reviews

Write a Review

58 Reviews of Julie Adams

August 18, 2023

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Employee Rating

good good good good good good service good service good environment Good service, good environment, thoughtful service attitude More

by ZHOUTIEJUN1974
Service Price Transparency
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Recommend Dealer
Yes
Sep 28, 2023

Subaru of Gwinnett responded

Zhoutiejun1974, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

August 05, 2023

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Employee Rating

I had explained that I was leaving the dealership to drive to Michigan. I was assured that service would be prompt. I was instructed that I would receive a text upon completion, kept checking and gett More

by WORLCHRIS
Service Price Transparency
Workmanship
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Recommend Dealer
No
Sep 28, 2023

Subaru of Gwinnett responded

Worlchris, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. If you would like to discuss your experience in more detail, please give us a call at (678) 475-3500 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

July 25, 2023

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The new service department is impressive. The service advisor and others I interacted with were friendly and answered all of my questions. The waiting rooms were clean and either kid friendly More

by BRAD.BEACH
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Recommend Dealer
Yes

Other Employees Tagged: Jill Thurston, Issa Kone

Jul 25, 2023

Subaru of Gwinnett responded

Thank you for 5 star review, it is appreciated. WE appreciate you as a customer and value your feedback. We apologies that your service took longer than expected, we are working on process to improve. Thank you for your business and we look forward to seeing you at your next visit.

July 19, 2023

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Extremely helpful and great service! 10/10 lifetime customer and will be lifetime subaru user More

by volantej
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Recommend Dealer
Yes
Jul 20, 2023

Subaru of Gwinnett responded

Thanks so much! It is our goal here at Subaru of Gwinnett to provide great service and earn your business for a lifetime. Our service staff is very appreciative for you, without you there wouldn't be a need for us:) 10 out of 10 is out goal!!!

July 12, 2023

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So far, everything has been great. Hope things keep going the same way. Good purchase, one year of service has been handled very professionally. Not like a car dealer. More

by DONGALE
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Recommend Dealer
Yes

Other Employees Tagged: Issa Kone

Sep 28, 2023

Subaru of Gwinnett responded

Dongale, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

July 10, 2023

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Double labor charges, terrible customer service. New building so in the customers are paying. New crew who are horrible with customer service. More

by MSA1798
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jul 11, 2023

Subaru of Gwinnett responded

Hello MSA1798 - this review is upsetting an not a reflection on how we do business. I would love to know more about your recent visit so your concerns can be addressed an we can turn your experience to a positive one. I would like the opportunity to learn from what has happened so that we do not make this same mistake again. I can only understand by hearing from you. Please contact me at Jadams@subaruofgwinnett.com - thank you for the opportunity to learn more .

Jul 11, 2023

MSA1798 responded

I sent you an email as requested.

Sep 28, 2023

Subaru of Gwinnett responded

Thanks for the email.....lets get this resolved and move forward

June 12, 2023

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Great people and great service! Everyone is pleasant, courteous, and listened patiently. Could not be happier with my Forester. More

by anthonydetje
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Recommend Dealer
Yes

Other Employees Tagged: John Anderson

June 08, 2023

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Service department and personal were very professional. They paid attention to every question I had . More

by MJGOLDWINGER
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Recommend Dealer
Yes
Jun 08, 2023

Subaru of Gwinnett responded

We are always here to answer all your questions. We appreciate you choosing Subaru of Gwinnett to service your Subaru an thank you for your business. Thank you for the feedback an we appreciate you taking the time to respond.

May 27, 2023

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Employee Rating

Good experience with in maintenance representative she did very good attitude and finish work on time More

by TJCHEVERON
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Workmanship
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Service Communication
Recommend Dealer
Yes
May 28, 2023

Subaru of Gwinnett responded

Thank for your feedback - we love that you picked Subaru of Gwinnett to service your Subaru an we look forward to seeing you in 6 months or 6000 for your next.

April 27, 2023

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Everyone at Subaru Gwinnett is always friendly and ready to help in any way possible. More

by MAUREENGRAY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jill Thurston , Erwin

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