Jeff Bowman

Beware of suggested repairs. I’m always told that another service needs to be done in addition to what I come in for. I spent over $2,000 in April of 2023 getting the 60,000 m I’m always told that another service needs to be done in addition to what I come in for. I spent over $2,000 in April of 2023 getting the 60,000 mile service and a valve replacement. I only wanted to get an oil change and tire rotation that day. The only nice thing I can say about that experience was that I was provided loaner cars because the TPMS sensor would not go away on my tires and my Forester had to stay in the shop for a little while. Recently in March 2024, I went in for an oil change and tire rotation. Just a couple minutes of being there, I’m told that I need to have front and rear differential service done, and that it should’ve been done at 45,000 miles. This would cost me $339. This is the first time I’ve been told that I need this . When I brought in my Subaru in September 2023, just for an oil change, I was told that I would need to think about getting the drive belt replaced, yet nothing was mentioned then about front and rear differential service. During the recent March 2024 visit when they were going to rotate the tires, one of the lug nuts was torqued on too tight, the lug nut seized up when they were trying to get one of the tires off for the rotation. I was told to get it repaired was gonna cost me $230+. As for the lug nut issue, the last place that worked on the tires was Subaru Gwinnett. I sat at their beautiful new facility for 2 hours and just had the oil changed without the tires being rotated. I ended up taking my Forester to Mavis for tire rotation and they replaced the lug nut free of charge. It was only gonna cost me $12.98 instead of the $230+ that Subaru wanted to charge me. More

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The customer service at this dealership made me want to continue coming back, especially with how they go above and beyond for their customers. I would recommend this dealership to anyone I know! continue coming back, especially with how they go above and beyond for their customers. I would recommend this dealership to anyone I know! More

by booboo_1203 Verified Customer Verified Customer

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Thank you to Jeff for explaining everything to me. As usual I'm always pleased to take my Subaru to Subaru of Gwinnett. Everyone is very pleasant and helpful and it's just a great place to take your v As usual I'm always pleased to take my Subaru to Subaru of Gwinnett. Everyone is very pleasant and helpful and it's just a great place to take your vehicle. I've been coming here since 2015. I wouldn't go anywhere else. More

by KARLENE.GENTLES Verified Customer Verified Customer

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As usual, great customer service! Wifi is good and plenty of space to work (if you want). Wifi is good and plenty of space to work (if you want). More

by SWEETMELISSA731 Verified Customer Verified Customer

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Awesome customer service every single time I return. Keep up the hard work subaru dealer Keep up the hard work subaru dealer More

by KENDELL.GEORGE Verified Customer Verified Customer

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I received great service. I live in Buckhead, but choose to use Subaru of Gwinnett due to the quality of service I have received from the day I purchased my latest Subaru. T I live in Buckhead, but choose to use Subaru of Gwinnett due to the quality of service I have received from the day I purchased my latest Subaru. The pick up service is invaluable and one of the reasons I choose this dealership. More

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Jeff was very knowledgeable and kept me informed of the status of the repairs during the process. status of the repairs during the process. More

by RHEERMANS Verified Customer Verified Customer

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I got new brakes, new tires and I had to replace the front struts due to alignment issues. The brake work and tire replacement was fine. They were competitive on the tire price. They had to order a left front struts due to alignment issues. The brake work and tire replacement was fine. They were competitive on the tire price. They had to order a left strut and I was told they ordered the wrong one so my repair was delayed by several days. The replacements were also very expensive and I could have gotten this work done elsewhere for significantly less, I believe, but I didn't want to ruin a new set of tires with bad alignment while I went elsewhere to get the struts replaced. Subaru of Gwinnett gave me a complimentary loaner vehicle which was very much appreciated. I was also told my windshield wipers were streaking and I was originally quoted $119 for wiper replacement but the standard price was something like $49 so I declined that repair. I'll assume that was a mistaken quote rather than an attempt to gouge. Overall, I've been going to Subaru of Gwinnett since I purchased my 2011 Outback from them and they've generally been great to deal with. They're certainly not the least expensive repair shop out there but their work has been reliable. More

by WROBERTE Verified Customer Verified Customer

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The service group makes everything simple, from the time you pull in to the time you are back on the road. you pull in to the time you are back on the road. More

by SCOTT.SLECHTA Verified Customer Verified Customer

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The customer service here is great! I have never encountered any rudeness nor have I been made to feel disrespected. They have served my vehicle on several occasions and each time the q I have never encountered any rudeness nor have I been made to feel disrespected. They have served my vehicle on several occasions and each time the quality of work has been outstanding. The only reason I made the dealer/company four stars is because I fee it's regarding the name, and Subaru Gwinnett speaks for itself! 💕 More

by TMD326 Verified Customer Verified Customer

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