Juan Orozco | Page 16

Great Experience If you want great customer service and a "no-pressure" ambience, this is the place. I bought a used Chevrolet Cruze. It has been a smooth process from If you want great customer service and a "no-pressure" ambience, this is the place. I bought a used Chevrolet Cruze. It has been a smooth process from beginning to end. Basil, my salesperson, was well prepared when I first came to see the vehicle. He had all the relevant documents on hand and was able to immediately answer my questions. It was very refreshing to be treated with genuine friendliness in a car dealership. More

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Friendly, patient and helpful Salesman Geoff listened to my requirements and offered several possible suggestions to meet them.After test-driving two vehicles, I opted for a used 2008 Impal Geoff listened to my requirements and offered several possible suggestions to meet them.After test-driving two vehicles, I opted for a used 2008 Impala. Shane and Juan in the Service Dept helped me with a doorlock problem which I hadn't noticed when I took delivery of the vehicle. More

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Engine Light on..panic time I took my 2012 Chevy Cruze in under urgent service as my engine light came on and my car was pulsating back and forth. I called Budds and Juan answere I took my 2012 Chevy Cruze in under urgent service as my engine light came on and my car was pulsating back and forth. I called Budds and Juan answered the phone and told me they were open until 5 30 so I had an hour before they close to look into the problem. I was assured it didn't matter about the time they would make sure to take care of me. They hooked up diagnostic right away..addressed the problem and we're prepared to fix the issue. As a bonus it was covered under power train warranty. The part I needed was in stock and a service rep was on hand to repair. Reliability, preparedness convenience and professionalism is what this dealership demonstrates. I will never take my car anywhere. Also Jaun's manager was overseeing everything and even took the time to explain what work was needed and why. Surprised even at the end that they had run my car through the car wash. Can't say enough about my experience. Thanks again BUDDY Chevrolet!!! More

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Personal Support During OnStar Upgrade My elderly mother recently went through the OnStar 4G upgrade process. It was lengthy, difficult, and confusing. There were also many pauses in the co My elderly mother recently went through the OnStar 4G upgrade process. It was lengthy, difficult, and confusing. There were also many pauses in the conversation while my mother was placed 'on hold'. Throughout the entire forty five minute process the Budds' service representative stayed in the car with my mother to ensure a successful outcome. Senior citizens are sometimes taken advantage of when choosing packages of services. The Budd's service representative ensured that the new contract with OnStar contained nothing more than what was needed. This and other experiences with Budds give both my mother and I confidence that she will not be taken advantage of when she takes her car there on her own for service. More

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Very satisfactory, caring and knowledgable. An Excellent I picked Budds Chevrolet Cadillac Buick GMC because it was the closes one near where I lived. I had no idea about them or how the worked. As soon as I picked Budds Chevrolet Cadillac Buick GMC because it was the closes one near where I lived. I had no idea about them or how the worked. As soon as I walked in my Service contact person, Mr Juan Orozco was very pleasant, professional and very knowledgable. My vehicle was serviced with the up most care and I am very satisfied with the service. They also wash my car every time, even after a simple oil change. Thank you so much Juan Orozco. More

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Stellar service. I have a Dodge Durango with a certified pre-owned GM warranty. Car would not start. Had towed to Budds. Juan Orozco handled my case. He went far ou I have a Dodge Durango with a certified pre-owned GM warranty. Car would not start. Had towed to Budds. Juan Orozco handled my case. He went far out of his way to solve my problem. First showing concern for cost, suggesting not to run a diagnostic until checking whether open recalls were the issue, including speaking with friends in the industry. Juan gave me regular updates. Then worked with several Dodge dealerships/service to find backed up recall part. Juan personally took my car to be serviced near his home, having a friend drive him back to work. Juan is a class act and very efficient. I was very impressed with Juan/Budds service. More

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Professional and friendly service The staff at BUDDS' CHEVROLET are extremely helpful and courteous. Each employee who assisted me were just as professional and friendly as the last. T The staff at BUDDS' CHEVROLET are extremely helpful and courteous. Each employee who assisted me were just as professional and friendly as the last. The staff are incredibly knowledgable, as no question I had was left unanswered or unexplained. A very welcoming environment added to my pressure free experience in purchasing my vehicle. I have nothing but positive things to say and look forward to future servicing (and eventually more vehicles) from the team of staff. A highly recommended experience. More

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Chevy Uplander - Rear suspension issues The Best service team I have dealt with in 20 years! After 2 days at another GM dealership whom could not repair our vehicle, Shane took the challenge The Best service team I have dealt with in 20 years! After 2 days at another GM dealership whom could not repair our vehicle, Shane took the challenge personally. A big Thank you to Shane, Juan and Mechanic Tim Douder for all their efforts. Vehicle was repaired and good as new. Truly a great service team that cares. More

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Awesome Helpful and friendly people. Help us get a lower quote in the bank. Explain everything well in details. Fast processing of the application. Mert our n Helpful and friendly people. Help us get a lower quote in the bank. Explain everything well in details. Fast processing of the application. Mert our needs and assist us in every way. More

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This Budds for you!! Knowledgeable, friendly service; an organization that is truly customer and service oriented from bottom to top; efficient and deal oriented; good pro Knowledgeable, friendly service; an organization that is truly customer and service oriented from bottom to top; efficient and deal oriented; good product choice and knowledge... Quite a combination relative to the "human side" of the enterprise.. The dealership physically is equally as impressive. Exceptionally lean, well lit, presentable in all areas of their operation from showroom to service. The people and the plant make combine to make an amazing combination. You really get the felling of "family"! More

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