Juan Orozco | Page 15

Fast In, Fast Out, No Charge The engine light was on, so I made an appt. They took the car right away, and found the problem (a part completely unknown to me), which was under wa The engine light was on, so I made an appt. They took the car right away, and found the problem (a part completely unknown to me), which was under warranty. In, out, car washed, less than an hour. Perfect. More

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A Great place to have your car serviced I have been going to Budds' to get my cars serviced for a number of years now. Without fail, I receive a warm welcome from a most courteous staff who I have been going to Budds' to get my cars serviced for a number of years now. Without fail, I receive a warm welcome from a most courteous staff who will go to any length to ensure my total service satisfaction. A special note of thanks to Juan, Jason and Shane at the service desks, and to George in the shop, for outstanding service. Andre Archer More

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Always a pleasure The service department is always super helpful Shane, Juan and everyone in the department are always courteous, helpful and very knowledgeable. This i The service department is always super helpful Shane, Juan and everyone in the department are always courteous, helpful and very knowledgeable. This is the best service department I have ever had the pleasure to deal with. More

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SERVICE IN FOR OIL CHANGE. THEY ALSO ROTATED TIRES AND SUGGESTED THAT I HAVE BRAKES CHECKED WHEN BACK IN NS. THEY ALSO WASHED MY CAR AT NO CHARGE. IN FOR OIL CHANGE. THEY ALSO ROTATED TIRES AND SUGGESTED THAT I HAVE BRAKES CHECKED WHEN BACK IN NS. THEY ALSO WASHED MY CAR AT NO CHARGE. More

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Amazing service and great product knowledge I took my 2015 Cruze for service and a couple of small issues. Juan greeted me with the big smile and precoded to listening to my concerns. He was ab I took my 2015 Cruze for service and a couple of small issues. Juan greeted me with the big smile and precoded to listening to my concerns. He was able to fix all my problems and explain how the system works and what was completed it. This is was my first visit to Bud's and for sure wont be the last one. Excellent and fast service from all the staff. Thank you again Bud's More

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These people understand what service is. The Budds Service department listens and acts. They in a friendly and professional manner make sure any "service and maintenance ' issues are dealt The Budds Service department listens and acts. They in a friendly and professional manner make sure any "service and maintenance ' issues are dealt with promptly and always ensuring you are satisfied with the results. Communication is excellent through the process . You get the feeling that the whole service department sincerely wants you to be happy with your vehicle and your choice to have it serviced at Budds. This is a tribube to Shane Macginnis and his management , technical and people skills. I would confidently recommend Budds . More

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Continued excellence from Budd's Over the years in dealing with Budd's I have received the highest standard of professionalism from all personnel involved. Therefore, Budd's will c Over the years in dealing with Budd's I have received the highest standard of professionalism from all personnel involved. Therefore, Budd's will continue to be my dealership of choice. More

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My service experience at Budds GMC My experience servicing my car at Budds GMC was great. I regularly get all my work done there. Friendly helpful staff and very knowledgeable, Juan i My experience servicing my car at Budds GMC was great. I regularly get all my work done there. Friendly helpful staff and very knowledgeable, Juan is the service advisor which is deal with along with all of the staff Ive had a chance to deal with More

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Great Buying Experience Everybody involved in this purchase was most helpful and courteous. Wonderful people who treat you like family. They took the time to go over every Everybody involved in this purchase was most helpful and courteous. Wonderful people who treat you like family. They took the time to go over every detail of the transaction, to review every aspect of the car's options. They regularly serviced my previous car and I can't speak highly enough of the service staff. Paul did an amazing job prepping my car for delivery. More

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Budds Is My New Bud For Future Vehicle Purchases!! As I was researching my next vehicle purchase, I visited quit a few dealerships both in person and via their websites. I finally narrowed my search do As I was researching my next vehicle purchase, I visited quit a few dealerships both in person and via their websites. I finally narrowed my search down to a GMC Yukon. I had various dealerships to choose from and I also had a trade in as part of the deal. I emailed Budds' with the details of my trade in and received a favorable response from Basil Silas. It was also a non pressured response, unlike I received from other dealerships, which made me feel comfortable to move forward and attempt to strike a deal. I must also say that the fact that it was the Budds' family of dealerships that I was contemplating dealing with, made my decision much easier. Basil was very accommodating and patient with my wife and I. All my questions about the features of the vehicle were answered on the spot. His experience, professionalism and knowledge with the product he sells was quit evident and impressive The Sales Manager Jason Blain was instrumental in sealing the deal. He listened to my counter offer and had a fair response that worked for me, his customer, and the dealership I'm sure. The Business Manager Bounsay Osylaphet was quick, thorough and precise considering how much information needs to be communicated to the Customer. He also made us feel non-pressured however fulfilled his role of informing us of the additional items that are available to a used vehicle buyer. The vehicle was delivered as scheduled with all the administrative work completed correctly. Basil was there to greet me and part of my pre-delivery inspection. He also helped me set up my phone with the Blue Tooth option in the vehicle with no issues. The only item I was not entirely pleased with was that the detailing was not to my standards. I have very high standards when it comes to my vehicles, so for most, it probably would have been fine. Nonetheless, Basil immediately called Rich Pawlowski, Used Car Manager, to address my concerns. Mr. Pawlowski arrived to the vehicle pick-up area and offered me a very impressive solution, without hesitation I must add, to my concern and I know it will be dealt with when I bring in the vehicle for it's first service. Kudos to you Sir! As part of the deal, a trailer hitch cover was to be painted and installed a few days after I received the vehicle. As with the delivery of the vehicle, this was also ready as promised. As I arrived to pick up the cover, Basil was waiting for me and offered to have it installed by the Service department. A welcomed gesture by me. Basil introduced me to the Service Manager Shane Maginnis. Shane took over from there and made me feel very welcomed. The cover needed a couple of plastic retainers. Shane introduced me to Juan Orozco, a Service Advisor, and he immediately took action to get the retainers and install the cover. In the meantime, Shane offered to give my vehicle a wash while I was waiting which I gladly accepted. Juan installed the cover and I went on my way. In closing I would like to thank Basil, Jason, Bounsay, Rich, Shane and Juan for making my first and certainly not my last experience at Budds' a memorable one. I'm sure that there are a bunch of folks behind the scene that also added to my experience and I would like to thank them as well. Well done team!! I'm sure Mr. Budd is proud of you all. More

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