Juan Castro

Heritage Hyundai Towson is great! I would greatly recommend Stan and Juan. They were able to answer all of my questions, and provided a high level of service. Great cars and great ser I would greatly recommend Stan and Juan. They were able to answer all of my questions, and provided a high level of service. Great cars and great service!! More

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Title: Exceptional Customer Service Experience at Heritage Hyundai I recently leased a Hyundai Ioniq 5 from Heritage Hyundai, and I must say, it was the best car purchasing experience I've ever ha Heritage Hyundai I recently leased a Hyundai Ioniq 5 from Heritage Hyundai, and I must say, it was the best car purchasing experience I've ever had. From start to finish, my sales associate, Juan Castro, provided unparalleled customer care that truly exceeded my expectations. First and foremost, Juan went above and beyond to ensure I got the best lease deal in the DMV area. Despite driving two hours to work with him, I knew I made the right choice the moment I met him. Unlike previous experiences elsewhere, Juan was transparent about all costs and didn't spring any hidden fees on me. Even when faced with high demand for the vehicle I wanted, Juan managed to secure the best available trim for me. During the demo, Juan showcased an impressive knowledge of the Hyundai Ioniq 5's features, patiently answering all my questions and allowing me ample time for a test drive. This was a refreshing change from past encounters where I often felt more informed than the sales representatives. What truly set Heritage Hyundai apart was their attention to detail and consideration for my needs. From ensuring I had a copy of my insurance upon leaving the lot to presenting a meticulously detailed car, every small touch made a big difference. Additionally, they expedited the finance process, recognizing my time constraints. Moreover, the entire dealership staff was friendly and accommodating, making sure I felt welcomed and valued throughout my visit. It's evident that Heritage Hyundai prioritizes customer satisfaction at every step of the way. In conclusion, if I ever decide to purchase another Hyundai vehicle, I wouldn't hesitate to return to Heritage Hyundai and work with Juan again. However, I wouldn't be surprised if Juan moves on to even greater opportunities due to his exceptional talent. Nevertheless, Heritage Hyundai has gained a loyal customer, and I'm grateful for the outstanding service provided by Juan and the entire team. In all honesty, I typically refrain from writing reviews unless I have an exceptional experience to share, and this time, Heritage Hyundai and Juan truly earned my commendation. Highly recommended! More

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Exceeded my expectations. I bought the car completely online, and Juan Castro was assigned as my sales consultant. I found the exact car I wanted, make, model, trim, and optio I bought the car completely online, and Juan Castro was assigned as my sales consultant. I found the exact car I wanted, make, model, trim, and options, and he brought the car to me for a test drive, and completed the deal at my kitchen table. There was a little back and forth emailing to exchange information necessary for the paperwork, but other than that, as close to an Amazon buying experience I could want. More

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James was amazing. He was kind and patient. He made sure all of our questions were answered and he didn’t put any pressure on us. We were really happy with our purchas He was kind and patient. He made sure all of our questions were answered and he didn’t put any pressure on us. We were really happy with our purchase of a Palisade. We’ll be sending all of our friends to James at Heritage Hyundai. More

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The entire experience and atmosphere was pleasant from the first walk in to signing and walking out the door. We are very happy with our car! Thanks for the effort, and portraying a good team working ethi the first walk in to signing and walking out the door. We are very happy with our car! Thanks for the effort, and portraying a good team working ethic. More

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Juan Castro did an amazing job assisting me with trading in my 2021 Hyundai venue for my 2024 Hyundai Elantra. 10/10 recommend for sure! Not sure if he can see this, but thanks Juan! in my 2021 Hyundai venue for my 2024 Hyundai Elantra. 10/10 recommend for sure! Not sure if he can see this, but thanks Juan! More

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