James Burch
James Burch at Heritage Hyundai Towson
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James Burch

Sales Associate

Heritage Hyundai Towson

801 York Road
Towson, MD 21204

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4.9
19 Reviews

Dealership Experience

9 mos

Specialties & Trainings

great communication skills

4.9

19 Reviews

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19 Reviews of James Burch

March 15, 2024

Dealership Rating
Employee Rating

I highly recommend this Diller because all of their staff is highly trained to serve a customer. Thanks to my car salesman James burch and the sales manager, they were both very kind in assisting me and hel More

by leslye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 17, 2024

Heritage Hyundai Towson responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

March 15, 2024

Dealership Rating
Employee Rating

I highly recommend this Diller because all of their staff is highly trained to serve a customer. Thanks to my car salesman James Burch and the sales manager Demetria Jackson, they were both very kind in assi More

by leslye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Demetria Jackson

Mar 17, 2024

Heritage Hyundai Towson responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation and have an amazing day!

March 01, 2024

Dealership Rating
Employee Rating

James was amazing. He was kind and patient. He made sure all of our questions were answered and he didn’t put any pressure on us. We were really happy with our purchas More

by summersgeri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 03, 2024

Heritage Hyundai Towson responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

February 27, 2024

Dealership Rating
Employee Rating

I thank my salesman James,Burch who was an excellent salesman for me, he explained perfectly well how to use my car, he is very friendly with a lot of experience as a salesman, I give him 20 stars becau More

by leslye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Demetria Jackson

Mar 02, 2024

Heritage Hyundai Towson responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

February 24, 2024

Dealership Rating
Employee Rating

Was able to work over the phone and come to a fair deal on a vehicle. Lot of communication about some things but not others, such as updates on tags or status of loan. Would use them again for sure. More

by jrhaus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elliott Robinson

Feb 27, 2024

Heritage Hyundai Towson responded

Hi, thank you for sharing your positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 19, 2024

Dealership Rating
Employee Rating

Guaranteed up to $1k additional trade in above KBB. KBB was approx $850.00, I didn’t get anything over that??? Time with finance manager took to long trying to sell service contracts. I said immed More

by jonsentz10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Deon Dalmida

Apr 04, 2024

Heritage Hyundai Towson responded

Thank you for taking the time to review Heritage Hyundai Towson. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our General Manager, Scott Feinstein, would like to better understand your experience and address your concerns as soon as possible. At your earliest convenience, please contact Scott directly at scott.feinstein@mileone.com or 410.832.2475 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

February 17, 2024

Dealership Rating
Employee Rating

The entire experience and atmosphere was pleasant from the first walk in to signing and walking out the door. We are very happy with our car! Thanks for the effort, and portraying a good team working ethi More

by Justjnc9783
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 20, 2024

Heritage Hyundai Towson responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 03, 2024

Dealership Rating
Employee Rating

Very personable, management listened to my concerns. Pleasant buying experience. Looking forward to owning my new hyundai More

by david.bronstein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2024

Heritage Hyundai Towson responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

Feb 05, 2024

david.bronstein responded

my pleasure

February 02, 2024

Dealership Rating
Employee Rating

James was a really nice friendly rep. He made me feel really comfortable in the process of purchasing my new car. Jason was the best he worked a miracles on getting me financed with $0 do More

by sharoniepooh42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Templeton

Feb 05, 2024

Heritage Hyundai Towson responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Feb 05, 2024

sharoniepooh42 responded

James was a really nice friendly rep. He made me feel really comfortable in the process of purchasing my new car. Jason was the best he worked a miracles on getting me financed with $0 down. I feel really blessed to have them on my side. Thank you

January 29, 2024

Dealership Rating
Employee Rating

The salesman was efficient and friendly. He explained everything simply. This is my second time buying from Heritage. Both experiences were easy and quick. More

by winboyer5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Deon Dalmida

Jan 31, 2024

Heritage Hyundai Towson responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

1

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