I have been dealing with JNT since 2004 and have always
found them to be friendly and helpful with timely service. Since I live a good distance from Tulsa, the nice waiting area is much appreciated. My m
found them to be friendly and helpful with timely service. Since I live a good distance from Tulsa, the nice waiting area is much appreciated. My most recent visit was for a routine 10k service, but a problem with a leaking oil seal required a second visit with the vehicle left overnight. I was given a new Camry for a loaner, and picked my car up the next day. Two or three days later I checked the engine oil and discovered it was over-filled more than 2 inches above the upper dipstick mark. When I drained oil to get the level between the two indicator marks, there appeared to be about 4 quarts of oil in the drain pan. My guess is that the vehicle was given two servings of oil, and the level was not checked before release. Whatever, this indicates a QC problem. I did let Josh Pippin know of the problem, and he advised that since the condition was only for a short time and limited mileage, he didn't think there was concern of damage.
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by thensley1
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com.
Sincerely, Courtney, Jim Norton Auto Group
Why does this have to be fifteen words?
The service was great at Jim Norton.
The service was great at Jim Norton.
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by EEZELL0
Verified Customer
Verified Customer
Mar 05, 2024 -
Jim Norton Toyota Tulsa responded
Thanks for the great rating! We're pleased that everything went well for you.
Sincerely, Courtney, Jim Norton Auto Group
I’m so pleased with customer care.
Mr. Josh is a nice person.with good customer care
Mr. Josh is a nice person.with good customer care
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by johnsonparackal
Verified Customer
Verified Customer
Mar 05, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.
Sincerely, Courtney, Jim Norton Auto Group
The agents are very kind and helpful , the service is
always very good and the waiting area is also very good.
always very good and the waiting area is also very good.
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by rmartin74019
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for sharing this great feedback with us. We feel our service department is what makes Jim Norton Toyota special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future.
Sincerely, Courtney, Jim Norton Auto Group
Very happy with visit yesterday.
My car was completed in timely manner.
Josh Pippin advisor.
My car was completed in timely manner.
Josh Pippin advisor.
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by FRANNYG67
Verified Customer
Verified Customer
Mar 01, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for the kind words, Franny. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Jim Norton Toyota, we value our customers and we look forward to seeing you down the road.
Sincerely, Courtney, Jim Norton Auto Group
I always have a good experience when I bring my car in
for service, my technician was great!
for service, my technician was great!
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by COOKIES79
Verified Customer
Verified Customer
Service Price Transparency
Feb 29, 2024 -
Jim Norton Toyota Tulsa responded
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future.
Sincerely, Courtney, Jim Norton Auto Group
Josh was very professional and kept me informed on the
status of my truck while I was waiting in the lobby. Thanks.
status of my truck while I was waiting in the lobby. Thanks.
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by david@seekenergyllc.com
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for leaving us this great review, David! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. We noticed your overall rating was three stars, so if you would like to share any details about your visit, please don't hesitate to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com.
Sincerely, Courtney, Jim Norton Auto Group
JN Service and Parts Departments are on point.
Staff is knowledgeable and customer oriented. I'll certainly be back.
Staff is knowledgeable and customer oriented. I'll certainly be back.
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by joeknappusmc
Verified Customer
Verified Customer
Service Price Transparency
Feb 23, 2024 -
Jim Norton Toyota Tulsa responded
Your kind words and fantastic review are greatly appreciated, Joe! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future.
Sincerely, Courtney, Jim Norton Auto Group
Person rotating tires needs to recheck hub caps.
Every times i have to secure one
Every times i have to secure one
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by ccstuckey
Verified Customer
Verified Customer
Service Price Transparency
Feb 23, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and kindly request you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further.
Sincerely, Courtney, Jim Norton Auto Group
Josh was very helpful and honest about repairs needed and
was able to get the Truck back a day ahead of time!
was able to get the Truck back a day ahead of time!
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by JEREMY LOTT
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2024 -
Jim Norton Toyota Tulsa responded
Thank you so much for taking the time to write such great feedback, Jeremy! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Josh was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs.
Sincerely, Courtney, Jim Norton Auto Group
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