Josh Lewis | Page 29

My sister and I - both senior citizens - were traveling thru Ohio Friday 1-13-2012-when my windshield wiper pump froze - the wind chill was 4 below - I had no visibility - it was snowing - we stopped at By thru Ohio Friday 1-13-2012-when my windshield wiper pump froze - the wind chill was 4 below - I had no visibility - it was snowing - we stopped at Byers and they were WONDERFUL - they took my car in immediately - invited us to have coffee and muffins and before we finished they came back and said the car was ready NO CHARGE - I tried to pay them and they refused - stating they were happy to help us. I have never met any nicer people in my life!!!!! More

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I have a 2002 Camry with 260,000 plus miles. In early October I visited Byers to check on a noise I was hearing that sounded like metal on metal. Myself and two friends with over 60 years experience in October I visited Byers to check on a noise I was hearing that sounded like metal on metal. Myself and two friends with over 60 years experience in the auto service business felt the noise was in the front right wheel. I left the dealer with the message "Tire Noise". I was not happy because I thought I knew better plus I had my experts supporting me, imagine that. I wanted to buy the new tires because the junk Goodyears with 29,000 miles were showing wear but wanted to wait 30 days. Two weeks after being at the dealer I was away and damaged the sidewalks in the front two tires. I was forced to buy new tires but only for the front. My noise was. The noise was still present after getting the new tires. I did more self checking and thought the front caliper was stuck and causing the noise. Back to Byers. They said the caliper was working but needs replaced but it was still tire noise. The next day I replaced the final two junk Goodyear tires ( worst passenger tire I have ever had ). When I left with all four new tires NO NOISE. I WAS SHOCKED! So too were my "expert" friends who actually were in the car and heard the noise. My hat goes off to Jason the service tech who has some hearing challenges. Unreal Job! AllI can say is WOW. Ihave been working with Byers in Delaware for over 15 years to service my Toyota cars and they are outstanding. You get what you pay for. They are not inexpensive but you can rest assured like me that when you your children, family, friends etc...are going to be driving a vehicle that if serviced by Byers Delaware is going to be the safest it can be. Thank you Jim Bevins More

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We have dealt with Billie and Brian for the last 3 years. We had been involved in an accident with our RAV4 and it was very emotional. Billie and Brian were both very helpful and understanding. We told th We had been involved in an accident with our RAV4 and it was very emotional. Billie and Brian were both very helpful and understanding. We told them what we would like to do and they were able to put together a deal that would work for us. We have both our Toyotas serviced there and Tara and Josh in the service department have always gone the extra mile to make us feel important. Matt Darling in the finance area made us feel very important as he has done in the past and made the process very smooth. More

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I was very pleased with my experience at Byers. I have purchased one new veicle before at Byers and tried in the past to deal, but was unsuccessful. This time I was successful. Phil Bicket treated me wit purchased one new veicle before at Byers and tried in the past to deal, but was unsuccessful. This time I was successful. Phil Bicket treated me with respect and didn't play the old fashion salesman game of running back and forth. He took his time and wa very patient. He has been available to answer all my question before and after the sales regarding my new 2012 Highlander. I have also been a loyal service person with Byers for some years including when Eric was service manager. Josh and Jamison in service are the best. Keep up the great work. More

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When I took our Toyota Prius in for an oil change recently, the manager suggested I ask Josh about getting an oil change for my Pontiac Vibe as well. Josh explained that they are happy to service th recently, the manager suggested I ask Josh about getting an oil change for my Pontiac Vibe as well. Josh explained that they are happy to service the car I bought from another dealer. I told Josh how glad I was to have that opportunity since I had become unhappy with the service I received at the other dealership. I happily brought the Vibe in a couple days later for an oil change. We have been so impressed with the service at the Byers dealership. Josh had gone the extra mile for us before when we had a recall on the Prius. As it turned out we had more work that needed to be done while the car was still under warranty. Leaving the Prius I was placed in a rental as the work was being done. Josh called me daily with updates and made sure I was satisfied with the rental car. He made it clear that he was there to assist me in any way during the repair process; if I had questions or concerns, just call. When I picked up the Prius it drove like it was new again! I have switched my loyalty to Byers Toyota and will be checking them out when I purchase my next vehicle. More

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