Josh Goldsmith

Lease of Subaru The entire team made certain our experience was flawless. The paperwork took less than 10-15 minutes.The car was delivered to our home in a timely man The entire team made certain our experience was flawless. The paperwork took less than 10-15 minutes.The car was delivered to our home in a timely manner. More

Helpful 0

Report | Print

Excellent Service Came and picked up my car in Park City -- left a loaner car. Had ready for me to pick-up in 1 day and I returned the loaner. They were amazing! Came and picked up my car in Park City -- left a loaner car. Had ready for me to pick-up in 1 day and I returned the loaner. They were amazing! More

Helpful 0

Report | Print

EXCELLENT SERVICE!!! Recall on my 2010 Outback was done efficiently and professionally. I have 2 Outbacks that your service department has worked o n in the past and each Recall on my 2010 Outback was done efficiently and professionally. I have 2 Outbacks that your service department has worked o n in the past and each time I have been extremely impressed with the professionalism and kindness your crew exhibits. Thank you, Bob Hank More

Helpful 0

Report | Print

Josh Goldsmith is an excellent service manager. He does what he says he'll do. Jose and Kevin go above and beyond as Service Reps. They're always a pleasure to work with! what he says he'll do. Jose and Kevin go above and beyond as Service Reps. They're always a pleasure to work with! More

Helpful 0

Report | Print

Excellent service from beginning to finish So efficient, friendly, have always liked taking my Subaru to Mark Miller when it needs anything done. I personally thanked Josh in the department. I So efficient, friendly, have always liked taking my Subaru to Mark Miller when it needs anything done. I personally thanked Josh in the department. I had the oil changed, fluids checked and emission done an to tag it for 2020. More

Helpful 0

Report | Print

Deplorable to Women and Dis-Honest Brand new car – broken and broken again by the dealership, plus cat-calling and harassing of my teenage daughters and wife: I bought a brand-new ca Brand new car – broken and broken again by the dealership, plus cat-calling and harassing of my teenage daughters and wife: I bought a brand-new car from Mid-Town, my second one for my second daughter, and the buying experience was par with the industry. However, their service department is deplorable. My oldest daughter came home from an oil change, from the new car I bought her a few years ago from Mid-town, talking about how the service men were whistling and cat-calling her, and several salespeople were pointing and winking at her. She is a dancer and cheer leader, and wore her dance clothes that day as she was on her way to the U for a dance class. This did not sit well with me. I had just purchased my second daughter’s new car and was leery of sending her with her mother to see why the AC wasn’t working. (The AC would work and blow perfectly cold, and then just stop, and then start again.) While mid-town had the car, they put a sizable ding in the rear panel on the drivers side, and when my wife took it back the next day because she didn’t see it when she picked it up, the service team berated her and made her feel like a “dumb blond”, and refused to fix it. (When I went back the time written below, I made them fix it) A few weeks later I asked my daughter how the car was doing, and she said she and her mom weren’t practicing in it much because the AC still only occasionally worked. Considering it took nearly 6 weeks to get it into the shop the first time…I guessed in a brand-new car we wouldn’t get AC for the whole summer. This time while I was driving it to see what was wrong, it was different, the AC always worked but only at high speeds, but wasn’t very cold. Where before it was ice cold, and the whole system wouldn’t come on every time. I took it in, and evidently whatever they did last time they damaged the condenser…which of course is not covered under warrantee. Instead of calling to discuss, or contacting me, they sent an email with zero explanation of what was going on, just that I needed to approve a $1,000 charge, on a 6-month-old car with less than 4,000 miles, where the AC had never worked. (I took Uber instead of having one of my wife or daughters go with me due to the nature of how they treat women.) The AC has never worked from day 1, miller sold me either a broken car, or damaged it when fixing one component the first go around. (And the first time said they re-set it and it would be fine...it wasn't) Needless to say, I was less than amused, and had some words with their service assistant manager. This of course was after getting disconnected several times after being on hold for 30+ min, which I have come to know as the mid-town norm over the last year. The general manager of both mid-town and south town, a miller himself, told me that I was not accepted at his dealership due to the nature of the conversations with his service people. So, the local Subaru dealerships are OK with berating women, and making inappropriate remarks and comments to young girls, and will silence you if you try and confront them to correct the situation. Keep your daughters and wives away from the dealership!! More

Helpful 0

Report | Print

Terrible customer service Took car in at 8 AM, said it'd be done 12-2PM, kept calling and getting hung up on. wasn't done till next day in the evening. was trapped without a ca Took car in at 8 AM, said it'd be done 12-2PM, kept calling and getting hung up on. wasn't done till next day in the evening. was trapped without a car for two whole days while my mom was in town. kept calling about getting a loaner, and every time they transferred me, the call failed and i had to wait all over again on the phone. ridiculous. asked to speak with manager, he didn't answer. I expected more from subaru. very disappointed. More

Helpful 0

Report | Print

newer subie for me I love Mark Miller Subaru. I have a 2001 outback that has 271,000. miles on it.(yes it still runs) Its been such a great car! However its I love Mark Miller Subaru. I have a 2001 outback that has 271,000. miles on it.(yes it still runs) Its been such a great car! However its time for me to get a "newer" Subaru for me. I saw a 2014 Forester with 24,000 miles on it. Yea! Once you get a Subaru you never go back. People that have never had a Subaru just don't understand ' the love of a Subaru". I know my Subaru Forester will run just as long as my Outback. More

Helpful 0

Report | Print

Have always had a good experience at the dealership. I have purchased 4 cars from the dealership. The few problems that I have experienced have been quickly resolved and the personnel are friendly and kn I have purchased 4 cars from the dealership. The few problems that I have experienced have been quickly resolved and the personnel are friendly and knowledgeable. I have purchased two cars through Doug Murdock and before him Lance. They are both excellent. More

Helpful 0

Report | Print

Totally awesome We shopped around quite a bit and came back and met with Steve three different times and every time it was top-notch and best deal ever so we came and We shopped around quite a bit and came back and met with Steve three different times and every time it was top-notch and best deal ever so we came and bought from Steve More

Helpful 0

Report | Print