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Joseph Zecena
Refer Me
185 Reviews
Industry Experience
8 yrs, 4 mos
Languages Spoken
English
Spanish
185 Reviews
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185 Reviews of Joseph Zecena
June 22, 2018
Needs improvement in customer handling I had done all the research in internet and walked into Steve Landers Toyota NWA to take my Highlander home by paying full cash. Sound very easy right I had done all the research in internet and walked into Steve Landers Toyota NWA to take my Highlander home by paying full cash. Sound very easy right? but not really with Steve Landers Toyota NWA. In fact I was highly disappointed the way Steve Landers Toyota handled it. First of all there was nobody to talk for first 10 mins and finally one sales representative approached us. Straight away his question was what is the price range you are looking at? I said I know the price range am here to see the car and buy. He insisted on the price and I told price 5k lesser the MSRP (That is 37k for 42k worth Highlander XLE). I felt he just wanted us to walk away and he said, "NOT HAPPENING, anything else?". I said, I would like to see the car and experience it. He was not willing to show as the price range didn't match. Then I had to ask again "Price can be negotiated. Can I PLEASE see the vehicle, I insist?". Finally he was agreed and started walking into the lot. He didn't even utter a word until we reached the lot and entered the vehicle. I was about to test drive and he was at the passenger seat and still he not talking. At that time I was 100% sure that there is no way I can close this deal with this guy, I stopped the car near the entrance and asked Can I get another associate to work with (To be frank I was hopeless on this too?). For my surprise, he agreed and new associate joined. He was very nice person and deserves a 5 star rating for his service, He was professional and friendly, cleared all my questions. I booked my Highlander on the same day as the same config I wanted was not available in the inventory on the same day. The only reason I completed my transaction with Steve Landers Toyota NWA is: There is no other dealer near Bentonville and I wanted the car ASAP, otherwise for sure I could have gone with a different dealer. I would not recommend this place if you have a choice. More
by VIPINCMOHAN
Verified Customer
Helpful 
June 17, 2018
Happy with my new truck Our salesman was great, finance dept was a little backed up the day we came in to pick up our SUV, had to postpone till next morning. The truck was Our salesman was great, finance dept was a little backed up the day we came in to pick up our SUV, had to postpone till next morning. The truck was clean enough, but not fully detailed, finance manager gave us free detail on next visit to dealership. More
by KAW538C
Other Employees Tagged: Josh Quinn
June 17, 2018
A great buying experience Joe could not have been better. He worked to get us a fair deal and took care of us. It was a smooth and hassle free experience. Thank you Joe Joe could not have been better. He worked to get us a fair deal and took care of us. It was a smooth and hassle free experience. Thank you Joe More
by DR.ATCHLEY
June 13, 2018
Wonderful One of the best dealership we’re gone Friendly Joseph Zecena one the best seller Comfortable environment Great place Have no bad comment One of the best dealership we’re gone Friendly Joseph Zecena one the best seller Comfortable environment Great place Have no bad comment Thank you More
by TANIA.ORTUNO
June 05, 2018
Purchase of Vehicle Very Professional, informative and easy to deal with. Joseph was very easy to deal with and Rex was very professional and explained everything very Very Professional, informative and easy to deal with. Joseph was very easy to deal with and Rex was very professional and explained everything very well. More
by Chris10/26
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