Joseph Frank
Joseph Frank at Lester Glenn Ford
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Joseph Frank | Page 2

Sales Manager

Lester Glenn Ford

900 Route 35
Ocean, NJ 07712

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5.0
26 Reviews
5.0

26 Reviews

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26 Reviews of Joseph Frank

June 23, 2020

Dealership Rating
Employee Rating

My experience’s at dealerships has not been great over the years until I went to Lester Glenn. All of the associates were very helpful and polite. Marc especially made me feel at home and did everything h More

by Paul.derusso
Recommend Dealer
Yes

Other Employees Tagged: Mitch Bass, Marc Brudner

November 06, 2018

Dealership Rating
Employee Rating

Great Service! Asher and Joe were great in helping me upgrade my car to a new Escape!! They were patient in answering all my questions and helped me move my car seat More

by Egidio4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ashur Hayes

Nov 09, 2018

Lester Glenn Ford responded

Thank you for taking the time to leave us this great review! We're very happy to hear about your experience with our dealership and that our team was so helpful while you were buying your new Escape. It's great that you were able to get what you wanted and that it all went so smoothly. We very much appreciate your positive feedback and we look forward to seeing you again soon!

September 08, 2018

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Employee Rating

The Best! We just bought a car today and can't thank everyone enough, especially our salesman Eric. Not only did they bend over backwards to make us feel comfor More

by Brad Poretskin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eric Leshin, Justin Somers

Sep 10, 2018

Lester Glenn Ford responded

Hi Brad, thanks so much for this wonderful review! We couldn't be happier to hear that you had such a positive experience with our dealership and that Eric and our team were all so helpful to you while you were here. It truly sounds like everyone went above and beyond to ensure you were able to get exactly what you wanted, even though other places said it wasn't possible ;) This is what the Lester Glenn Experience is all about and we are so happy we made it happen for you. Thank you so much again for your feedback and enjoy!

June 22, 2017

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Employee Rating

Awesome sales associate I was really blown away by Brian, my sales associate. He was really accommodating, he even went so far as to drive to my husband's job to drop off his More

by J Dooley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Taylor

Jun 30, 2017

Lester Glenn Ford responded

Thank you so much for taking the time to leave us this review! We're so happy to hear about your experience with our dealership and that everything went so smoothly while you were here. It's wonderful to know that Brian went the extra mile to make sure you were able to get your new vehicle in a timely manner, despite a potentially difficult situation. That's what the Lester Glenn Experience is all about! Thank you so much again and enjoy!

February 15, 2017

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Employee Rating

Awesome car buying experience!! I was very nervous buying a new vehicle. Brian and the whole team made the experience so much easier. Brian Taylor and Joseph Frank were very helpfu More

by Angela N.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Taylor , Brandon Gardner

Feb 22, 2017

Lester Glenn Ford responded

Hi Angela, thanks a lot for leaving us this review! We're very glad to hear that everything went so smoothly, despite your nerves, and that Brian made everything so easy for you. It's great that you felt comfortable and were able to get the car you wanted! We appreciate your kind feedback and your recommendation and we look forward to seeing you again soon! Enjoy!

January 19, 2017

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Employee Rating

A complete nightmare and huge disappointment I have never had such a negative experience while dealing with a company. I leased my first car with Lester Glenn Ford, which I intended to buy beca More

by Emmaline Swanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mitch Bass , Eric Leshin, Chris Reid

Jan 20, 2017

Lester Glenn Ford responded

Hi Emma, thank you for leaving us your feedback. We are truly very sorry to hear that you had such a negative experience with our Ford dealership and that our management team seemed to be less than helpful throughout your ordeal. We've spoken with everyone at Ford and they are aware of your situation as well as your review. They informed us that while your car was in service, our team did everything they could to make sure everything was taken care of. There didn’t seem to be any problem with the radio that we could identify and it was actually just being misused. Unfortunately, you’re also thousands of miles over on your lease, which makes it difficult for us to offer anything that would be within your price limit. We’ve been able to provide you with many loaners during all of your service visits and we can assure you that we’ve done all we can possibly do to help you out. We are truly sorry that things have been so difficult for you and that we weren’t able to provide you with what you wanted. If we can help you with anything else, please don’t hesitate to reach out and we’ll do everything we can to make it happen. Thank you again for your feedback.

September 12, 2016

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Employee Rating

feeling great driving my new ford escape! i leased a beautiful ford escape with a sport package. it has cd player, heated seats, auto windows, keyless entry. its has tricked out rims and i o More

by christine dalessandro
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Bass , Eric Leshin

Sep 19, 2016

Lester Glenn Ford responded

Hi Christine, thank you so much for this great review! It's so great to hear that you had such a positive experience at our dealership and that our Ford team went the extra mile to get you everything you wanted in your new car. It's wonderful to know that you felt so comfortable with everything and that you left feeling so confident about your purchase. That's what the Lester Glenn Experience is all about! We truly appreciate your feedback and your recommendation and we hope to see you back again in the future! Thanks again and enjoy!

September 01, 2016

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Employee Rating

Poor Customer Service I am incredibly unsatisfied with the level of customer service I am receiving from this dealer. My family has leased and purchased several vehicles fr More

by Michael Molica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Mitch Bass , Victoria Leszczak

Sep 02, 2016

Lester Glenn Ford responded

Hi Michael, thank you for your review. We are very sorry to hear about your experience and that there has been such a lack of communication. We have forwarded your review to our management team at Ford and our General Manager, Mitch Bass, has advised us that he has reached out to you this morning to further discuss this situation with you. We are sorry that it took as long as it did but we hope we can resolve your concerns going forward. Please let us know if we can help you with anything else. Thank you.

June 28, 2016

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Employee Rating

Lester Glenn Ford is the only way to go! I have dreaded the car buying experience for as long as I can remember. I normally set aside an entire day If I am going to buy a car. It has always b More

by Griselle Manteira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ashur Hayes, Chris Reid

Jul 05, 2016

Lester Glenn Ford responded

Hi Griselle, thanks so much for this awesome review. We are so happy to hear that you had such a wonderful experience with our dealership and that everyone was so helpful and accommodating while you were buying your new car. It truly sounds like our team went the extra mile to make sure everything went as smoothly as possible and that you were able to get such a great deal. We very much appreciate all of your kind feedback and we look forward to seeing you again in the future! Congratulations and enjoy :)

May 16, 2016

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Employee Rating

They're all about you! I was interested in a used jeep in mint condition they had on their lot, the night I went in to see it I was offered an amazing deal. It was a "tonigh More

by Melisa Rivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ashur Hayes

Jun 14, 2016

Lester Glenn Ford responded

Thank you so much for this great review! We're so happy to hear about your experience with Joe and that everyone went the extra mile to make sure you were able to get the car you wanted at a great price. It's awesome that everyone was able to make you feel so comfortable and answer all of your questions. If you ever have any questions or concerns going forward, please don't hesitate to reach out. Thanks so much again and enjoy!

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