Jose Valdes

Jose is the BEST he explains everything to you except for me he has to do it twice cause I wasn’t listen but anyway he is very sweet and he knows what he is doing. Kudos to my man bump up his pay he de for me he has to do it twice cause I wasn’t listen but anyway he is very sweet and he knows what he is doing. Kudos to my man bump up his pay he deserves it, oooh by the way if he wasn’t there I would gone back to the dump I bought it from in Mount Dora. So keep him please! More

by SANTABABY1965 Verified Customer Verified Customer

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Dropped truck off at 8:00 am for repair of transfer case seal leaking as scheduled. I was informed that the repair would probably take four hours to complete. Received courtesy ride home - driver very nice seal leaking as scheduled. I was informed that the repair would probably take four hours to complete. Received courtesy ride home - driver very nice. I called service center at 3:55 pm to check on status. Was put on hold for 25 minutes - hung up - called back - told receptionist not to put me on hold and to see what status on my vehicle was. Spoke with Jose whom informed me they were working on the truck. I asked him if I was going to have my vehicle back today. He would have to call me back. 30 minutes later received call from Jose and he informed me that the truck repair was completed and it was ready for pick-up. I declined courtesy ride and had a neighbor take me to the service shop. Cabin filter replacement identified on 4-22-24 was completed at this time also. I understand repairs can have unavoidable time delays, but I feel status update could have been provided during the day since the repair was taking longer than anticipated. More

by borgys1984 Verified Customer Verified Customer

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Truck was scheduled for oil change at 7:30 am. 7:40 checked in. 8:58 received walk around from tech with issues. I sent message to Jose at 9:32 to check status and fix plan with no response from J 7:40 checked in. 8:58 received walk around from tech with issues. I sent message to Jose at 9:32 to check status and fix plan with no response from Jose. Walked over to service and saw truck in return line. Found Jose, truck was done - replacement of cabin filter had to be scheduled with fix of transfer case seal since they already had the truck for 2-1/2 hours for a scheduled oil change. Also was charged $38.00 for a new oil plug since the screw head was stripped. Mind you, this is a new truck that has had two oil changes, both completed by this shop. Truck was scheduled for repair of transfer case seal Wednesday 4-24-24 - See next rating. More

by borgys1984 Verified Customer Verified Customer

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Was an excellent experience per usual. Easy, fast and no hassle free. I wish the would fix the soda fountain finally. Easy, fast and no hassle free. I wish the would fix the soda fountain finally. More

by lequantum Verified Customer Verified Customer

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Regular Service was performed promptly and professionally. Katie is my choice for a service writer and has been for some years. She kept me updated on the progress of my service and let me kno professionally. Katie is my choice for a service writer and has been for some years. She kept me updated on the progress of my service and let me know that I needed new filters, which I approved. More

by TONYLAWRENCE313 Verified Customer Verified Customer

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I like going there because of Jose in the service department he is very nice and professional. He listen to you and explains everything to you, as for me he tells ma at least twice cuz I don’t listen department he is very nice and professional. He listen to you and explains everything to you, as for me he tells ma at least twice cuz I don’t listen but whatever. But Jose is awesome give the man a raise. More

by SANTABABY1965 Verified Customer Verified Customer

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Awesome friendly nice, they worked hard to get parts my vehicle needed.:) happy timely manner vehicle needed.:) happy timely manner More

by TANDY5445 Verified Customer Verified Customer

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The dealership is very nice. People also seem to be having a better work environment since the dealership came under new management and that makes for a better customer experienc People also seem to be having a better work environment since the dealership came under new management and that makes for a better customer experience More

by deanmcdougal Verified Customer Verified Customer

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I was there for an oil change at noon per my appointment. It took 2 hours to complete the oil change. If the oil change was not part of the service plan I purchased I would take my car to another provider. It took 2 hours to complete the oil change. If the oil change was not part of the service plan I purchased I would take my car to another provider. More

by BASQUTH Verified Customer Verified Customer

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Was welcome with courtesy and professional they teat an oil change like a big job oil change like a big job More

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