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Jose Cruz
Jose Cruz at Lake Chevrolet
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Jose Cruz | Page 3

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.4
34 Reviews
4.4

34 Reviews

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34 Reviews of Jose Cruz

January 16, 2024

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You tried to charge me 800 dollars more than the initial quote. We agreed upon 2000 dollars on the work done. Later to find out other mechanics would have done it for half the price. I feel your service dep More

by olsonrandall1975
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Recommend Dealer
No
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Feb 05, 2024

Lake Chevrolet responded

We sincerely apologize for any frustration caused by your recent experience with us. We understand your concerns about the pricing and appreciate your feedback. Our goal is always to provide transparent and fair services. We would like to investigate this matter further to understand the discrepancy in the quote and explore a resolution. Please contact our service manager at 414-281-5000. We value your input and are committed to addressing your concerns. Thank you for bringing this to our attention.

December 15, 2023

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Excellent Attention Calidad Good time well care for the vehicle Good price for oil changes More

by Flara.1006
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Recommend Dealer
Yes
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Dec 18, 2023

Lake Chevrolet responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 07, 2023

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good service, they explained the problem well to me and it was efficient thank you. More

by Mariamunguia678@gmail.com
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Yes
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Dec 09, 2023

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 05, 2023

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Service tech forgot to turn off maintenance required light had to go back in and have him do it. Also took almost 2 hrs for a oil change. Not acceptable More

by patty7582
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

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Dec 06, 2023

Lake Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

November 30, 2023

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Besides having a rude Service advisor, my vehicle was handed back to me with greasy interior after oil change. Stem valve cap was missing. I have been using Lake for years More

by CPH
Recommend Dealer
No

Other Employees Tagged: Jose Cruz

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Nov 30, 2023

Lake Chevrolet responded

First and foremost, I want to extend our sincerest apologies for the recent experience you had with us. We value your loyalty over the years, and it's disheartening to hear that we did not meet the high standards we set for customer service and vehicle care on this occasion. Regarding the greasy interior and missing stem valve cap, we take full responsibility. We are committed to not only addressing these issues but also ensuring they do not occur in the future. We are taking your feedback regarding our service advisor seriously. We are conducting an internal review and will provide the necessary training and guidance to our team to improve our customer interactions. We truly value your business and would like to regain your trust. Thank you again for your feedback, and we hope you will give us another chance.

Nov 30, 2023

CPH responded

Thank you. It's really a let down. I have always loved coming to Lake. No hard feeling but John is always rude to me. I don't care to deal with him ever. Tge other service advisors are nice. As far as my greasy cehicle and cake cap, it shows carelessness to me.

Nov 30, 2023

CPH responded

Sorry to add insult to injury but here goes. My oil was overfilled also. By 1.5 quarts. New vehicle hope no damage

November 28, 2023

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I appreciate their follow up when their service took longer than I expected. Thank you More

by Jb
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Yes
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Dec 01, 2023

Lake Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

November 27, 2023

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It was my first experience Jose was great with assisting me very patient nice place will be back More

by shanon1012
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

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Dec 01, 2023

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. We're looking forward to your next visit with us!

November 27, 2023

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Excellent service and will definitely recommend to family, friends, and coworkers. Jose went above expectations for a great experience. More

by tnem414
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

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Dec 01, 2023

Lake Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Lake Chevrolet, INC. If you're ever in need of more help, please let us know!

November 21, 2023

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Excellent communication and top customer service, got the job done Will refer this dealership to family and friends More

by adamjamaleddin
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

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Nov 23, 2023

Lake Chevrolet responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

November 20, 2023

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I love the lake dealership It's a great place to go when I need stuff for my car More

by kpc5sos
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

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Nov 23, 2023

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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