Jose Cruz | Page 2

If I could rate no stars I would. Scheduled an oil change and told the service writer on the phone I needed a wiring harness replaced on a rear tail light. Was told they "keep those i Scheduled an oil change and told the service writer on the phone I needed a wiring harness replaced on a rear tail light. Was told they "keep those in stock". 20 min into the oil change I was told they didn't have the harness and would have to wait. over an hour into the oil change, was asked if I had the bulbs for the tail light. I was hoping that the DEALERSHIP would have all the necessary parts to complete the pre-scheduled service that I had requested. over 2 hours later I was charged $234 and sent down the road with one working taillight and wondering if they actually even changed the oil. I was also told that my trans cooler lines were leaking/seeping on a transmission that is barely 2.5 years old and quoted nearly $800 to replace a $50 part. The service writer that I dealt with at the dealer was good, but the dealership as a whole is absolute garbage. Being told over the phone that they would have everything needed to complete my service, only to find out I was lied to and essentially blown off and sent down the road with maybe half the service I had scheduled completed, is unacceptable. After paying $234 I still had to finish the job myself. More

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Excellent service from Jose Cruz No one was as good as Jose , I really appreciate his help Jose , I really appreciate his help More

by Djevans2014 Verified Customer Verified Customer

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Jose is the best. He got me in the next day, called me to tell me what's up. I'm not generally a fan of dealership service, but he knocked it out of the park. Give tha He got me in the next day, called me to tell me what's up. I'm not generally a fan of dealership service, but he knocked it out of the park. Give that young man a raise! More

by afeuer0 Verified Customer Verified Customer

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He helped me get an appointment and fixed car in a timely manner. It was expensive but what isn't nowadays. manner. It was expensive but what isn't nowadays. More

by wmikula Verified Customer Verified Customer

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This dealership is lest than honest. First, they gave me quote for work that I wanted looked at. I approved some of the work. Then they tried to charge me as if I had all of the work don First, they gave me quote for work that I wanted looked at. I approved some of the work. Then they tried to charge me as if I had all of the work done there even though they hadn’t. Then they tried to say it was a computer misunderstanding. Then find out afterwards from a friend that they charged me twice the cost of what I had done. They are criminal and will never go back!!!! More

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Excellent attention to detail and very clear communication. Thank you for the speedy service and follow through! communication. Thank you for the speedy service and follow through! More

by heatherfeld2011 Verified Customer Verified Customer

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Todo fué muy bueno y puntual, el personal súper cordial y preciso, en todas las etapas del servicio. preciso, en todas las etapas del servicio. More

by Eduardo Guerra Davis Verified Customer Verified Customer

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Chevy lake checked my car and found out what was wrong fast,thanks Chevy lake ! I will be back! fast,thanks Chevy lake ! I will be back! More

by shaninas Verified Customer Verified Customer

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The whole process was easy and very straightforward and Jose was very polite and professional. I mentioned I wanted to speak to the body shop and he walked me over and introduced me to the manager which wa Jose was very polite and professional. I mentioned I wanted to speak to the body shop and he walked me over and introduced me to the manager which was a really nice touch. I also enjoy the complimentary soft drinks too. More

by ned_lukic Verified Customer Verified Customer

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Excellent people, excellent service the people is very friendly and Jose Criz is very nice person I like yo go Chevrolet friendly and Jose Criz is very nice person I like yo go Chevrolet More

by lLaura Verified Customer Verified Customer

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