Jordan Rathman | Page 47

Jordan was really helpful. She provided all the right info on the phone and kept me up to date in a way that was great info on the phone and kept me up to date in a way that was great More

by oldenzo Verified Customer Verified Customer

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Suggesting that you guys need additional service writers to keep up the customer flow, however I appreciate the good customer service right from the moment you drive into service up until they return the ve to keep up the customer flow, however I appreciate the good customer service right from the moment you drive into service up until they return the vehicle. Jordan you are the best! Thanks More

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Staff was friendly and efficient getting me checked in. I was kept up to date throughout the work. The extra cost was explained to me. Check out was easy and I was on my way within 2 hours of check in. was kept up to date throughout the work. The extra cost was explained to me. Check out was easy and I was on my way within 2 hours of check in. More

by Justin Verified Customer Verified Customer

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The reps are obviously on commission, and treat you as such if you do not have paid work. I was there for a recall issue and they offered to do a complete check on the older vehicle. They were supposed to such if you do not have paid work. I was there for a recall issue and they offered to do a complete check on the older vehicle. They were supposed to let me know if the vehicle needed any work but they did not say anything. The paperwork said that the rep will discuss with you any items found. I heard nothing. I at least expected to hear that I will need new brakes. I will not go to this deal ever again unless it’s a free recall. I know this is typical of most dealers, as they work on commission, but this is one reason why they have such a bad reputation. More

by Bolt owner Verified Customer Verified Customer

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Great service in such short time great experience great location, and also they’re waiting area makes time fly they have some nice show cars by the seating area location, and also they’re waiting area makes time fly they have some nice show cars by the seating area More

by OPENPHOBIZ Verified Customer Verified Customer

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Expensive and very slow service quoted me an hour for oil change waited for 2 hours and 40 min many employees not doing much but slow service would never go there again change waited for 2 hours and 40 min many employees not doing much but slow service would never go there again More

by MICHE2108 Verified Customer Verified Customer

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My vehicle has a 5k mileage. Jordan failed to inform me over the phone that I have to pay for the servicing and the servicing is not covered by the warranty. So, Jordan mislead me and scheduled an appointm over the phone that I have to pay for the servicing and the servicing is not covered by the warranty. So, Jordan mislead me and scheduled an appointment under false pretense. When I arrived at service center, I was told by Jose, my warranty will be void if I don’t pay $500+ for the 2-year maintenance. I did not know this piece of information when I called for the appointment. Jose was indifferent while he was explaining all this. He even mentioned that “Nissani bothers” is no longer managing this dealership. However, he failed to recognize the issue that I was not informed. Jose exhibited “take it or leave it” kind of demeanor. He did little to nothing to accommodate me and provide an alternative solution. I don’t mind paying for the service. I take issue when business withhold key information and deceive their customers to make a quick bucks and take advantage. I will be happy to take my business somewhere else. I paid $85+tax for the oil change. More

by Md Osman Verified Customer Verified Customer

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You are taking good care of my Camaro. It is under a goide warranty that had been fully satisfied by the dealership. The service department is easily accessible and you are open on Saturday. goide warranty that had been fully satisfied by the dealership. The service department is easily accessible and you are open on Saturday. More

by MARIANSPIVEY Verified Customer Verified Customer

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Quality service and a very friendly staff. I don’t want to write 25 words. There should not be a minimum word count. More people would fill this out if their wasn’t to write 25 words. There should not be a minimum word count. More people would fill this out if their wasn’t More

by DRATHMAN Verified Customer Verified Customer

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The Customer Service was BAD! Especially Jordan...RUDE! New Ownership doesn’t even rinse the car off! I’ve spent $65,000 with this dealership! New Ownership doesn’t even rinse the car off! I’ve spent $65,000 with this dealership! More

by AMBIANCEDESIGN1 Verified Customer Verified Customer

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