Jon McFarland | Page 71

Everyone is nice and makes you feel comfortable and welcome. Car wash after service is a welcome extra. welcome. Car wash after service is a welcome extra. More

by MARYBELLEHUBER Verified Customer Verified Customer

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I cannot even reach the service center when I call, most of the time. Wait times are horrific. Until my last appointment you had the rudest people working in this department. I did see a few NEW friendly cl of the time. Wait times are horrific. Until my last appointment you had the rudest people working in this department. I did see a few NEW friendly clerks. Your new waiting room lacks the comfort and conveniences at other dealerships I've visited. More

by Kim Verified Customer Verified Customer

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Courteous. Didn't take too long. The money lady could have been more pleasant. Sour puss! one problem you wouldn't take on but was given a website to try, Didn't take too long. The money lady could have been more pleasant. Sour puss! one problem you wouldn't take on but was given a website to try, More

by herds Verified Customer Verified Customer

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Great People to Deal with. I keep coming back to buy all my cars there. I keep coming back to buy all my cars there. More

by customer Verified Customer Verified Customer

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We live in Massachusetts but stop here for service when passing through. Our 2019 MDX has 100,000 miles and is running strong. passing through. Our 2019 MDX has 100,000 miles and is running strong. More

by nf4009 Verified Customer Verified Customer

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I have been a Columbia customer for 20 years and always had a good experience. This time the service reps were rude, unfamiliar with their own processes, I was denied a " complimentary" maintenance service had a good experience. This time the service reps were rude, unfamiliar with their own processes, I was denied a " complimentary" maintenance service that was due me and an oil change took 2 1/2 hours when they were not busy. More

by Garythacker5 Verified Customer Verified Customer

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Wonderful dealership ! The people are friendly and trustworthy and they treat you with respect. Janie is a specific example of this. He’s always supportive and accommoda The people are friendly and trustworthy and they treat you with respect. Janie is a specific example of this. He’s always supportive and accommodating to his customers . He won’t try to up charge you for services that are not necessary. I always have a positive interface with the Service advisors there. More

by PA8912 Verified Customer Verified Customer

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Great customer service, I feel good about my the condition of my car after I leave condition of my car after I leave More

by MRTIJ419 Verified Customer Verified Customer

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The customer service reps are always very friendly. I waited on my car and the experience was enjoyable between the wait time and amenities at the dealership. My one issue is that on my last 3 visits, I waited on my car and the experience was enjoyable between the wait time and amenities at the dealership. My one issue is that on my last 3 visits, the maintenance tech said my tires were in the orange, and should be replaced soon. But on this visit they’re magically in the green with at least half of their life left. I was fully prepared to receive quotes for new tires. I just don’t like the inconsistency. More

by mmless18 Verified Customer Verified Customer

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I love Columbia! ! Always helpful and great employees. Everyone is always super helpful and friendly. Jack at the Acura store is the best! ! Always helpful and great employees. Everyone is always super helpful and friendly. Jack at the Acura store is the best! More

by Jack Verified Customer Verified Customer

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