Jon Lacey | Page 57
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
Dealership Experience
9 yrs, 6 mos
Industry Experience
18 yrs, 1 mo
582 Reviews
Write a Review582 Reviews of Jon Lacey
January 14, 2020
Beyond excellent service, which is the norm. The service department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. More
Other Employees Tagged: Bill Fallon, Dylan Begin , Bill McGrath
January 10, 2020
I could have purchased the car sooner if the sales manager was forthright about the special financing offered at the dealership. I was aware of the special financing rate because I read it on the dea manager was forthright about the special financing offered at the dealership. I was aware of the special financing rate because I read it on the dealer website, however the sales manager said to me “I don’t know where you heard that” and tried to steer me to higher interest rate loan despite my excellent credit rating. I left that day and was told that the financing group would contact me with some options and they never did. It was not until I was sitting at my bank with approved financing and made a call to Colonial VW for paperwork that I was told by a separate sales manager that I had to finance through VW because car is certified pre owned. The interest rate was the 2.99% that the other sales manager had previously told me did not exist!!!!So I wasted time seeking out a loan when this could have been avoided due to inaccurate information. I was a motivated and informed buyer and this dealership could have sold this car to me ten days earlier. Had a good intro conversation with Gina in the Internet Dept. as well as good experience with the salesperson Dino who I kept in touch with after my two visits to test drive. If it wasn’t for my interactions with Dino I would have gone elsewhere. More
Other Employees Tagged: Gina Martinez , George Akhpatelov, Neil Finch, Ray Hovsepian, Dino Scimemi
January 03, 2020
Bad flat tire great VW experience Jon went above and beyond to get me back on the road and to my family. Great service. Thank you for being there for me when I needed help. Jon went above and beyond to get me back on the road and to my family. Great service. Thank you for being there for me when I needed help. More
December 18, 2019
Honest and timely! This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out that my car was in good standing and that I should save my money and bring the car back in for service, separate from the no cost factory repair. It was a nice, honest gesture and greatly appreciated, especially during holiday season when we need the extra money for presents for the family!!! More
December 18, 2019
Outstanding service. My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would h My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would highly recommend Colonial to anyone. More
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Pierre Saliba, Dylan Begin
December 16, 2019
excellent as always The service department did an excellent job servicing my car and staying in touch with me when it was finished. They went out of their way to make thi The service department did an excellent job servicing my car and staying in touch with me when it was finished. They went out of their way to make this an enjoyable experience More
Other Employees Tagged: Bill Fallon
December 13, 2019
Best place to go! The service is always the wonderful. The staff are helpful, friendly, knowledgeable and efficient. I have been going there for about 20 years and have The service is always the wonderful. The staff are helpful, friendly, knowledgeable and efficient. I have been going there for about 20 years and have always been treated with respect and kindness. Some of the service staff have been there so long it’s like visiting with friends when I have my car serviced. More
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Pierre Saliba
April 25, 2019
Always The Best I’ve been a loyal service customer of Colonial since 2007. I’ll never bring my car anywhere else. Each visit, they are honest and reliable. My car is I’ve been a loyal service customer of Colonial since 2007. I’ll never bring my car anywhere else. Each visit, they are honest and reliable. My car is always taken great care of and returns to me just as clean as I left it. They won’t try to sell you any service you don’t need, which is nice. I just had a 50k service done here for hundreds less than a quote from another VW dealer in the area, same service, same parts, better people. Jon has been a great addition to the team and it’s a pleasure dealing with him each time we visit! More
Other Employees Tagged: Bill Mcgrath
March 25, 2019
Great service from Billy at colonial VW westboro Great service from Billy, Jon, and Dylan! Every time I go into Colonial VW of Westboro they treat me right. They are very knowledgeable and helpful, a Great service from Billy, Jon, and Dylan! Every time I go into Colonial VW of Westboro they treat me right. They are very knowledgeable and helpful, always answering my questions or knowing who to ask for the info I need. I've been a customer of Colonial VW for over 8 years now, and the service department has taken care of my vehicles for over 365,000 miles of service! I wouldn't go anywhere else for my VW service needs. Billy has been working at Colonial since I first started going there, and he certainly knows his stuff. Highly recommended! More
Other Employees Tagged: Bill Mcgrath, Dylan Begin