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John Ruper
John Ruper at Ken Ganley Ford Parma
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John Ruper | Page 21

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.8
207 Reviews
4.8

207 Reviews

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207 Reviews of John Ruper

September 11, 2020

Dealership Rating

Nice and friendly place, aj was very friendly and the service on the vehicle was good and I got a good price for my wiper blades More

by GEORGEHEAVENER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Bruno

Helpful
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Sep 12, 2020

Ken Ganley Ford Parma responded

Thank you so much, George, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

September 04, 2020

Dealership Rating

I came in from a advertisement price and there wasn’t any according to management of sales. So they tried to get me as close as possible More

by pitin8201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Bruno

Helpful
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Sep 07, 2020

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are so glad that AJ, John, and the team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 04, 2020

Dealership Rating

Ganley Ford is close to work and home. The people were friendly and we're able to work the deal on the vehicle I wanted. There was no pressure from sales to purchase the truck. More

by jhassett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Bruno

Helpful
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Sep 07, 2020

Ken Ganley Ford Parma responded

Hello , Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford West are glad to have you as a customer.

September 03, 2020

Dealership Rating

Very Nice and accommodating. Provided actual deal and was happy to explain. Always enjoy dealing with them, Honest and accurate and reasonably priced.Love them. More

by JOECONWAY135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano , Brandon Taylor-Mitchell

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Sep 07, 2020

Ken Ganley Ford Parma responded

Joe, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

September 03, 2020

Dealership Rating

Very easy to work with and accommodating. Worked with me one other dealerships said they couldn’t. Although signing any sort of contract can be tedious, they made it very painless and quick. I would recomm More

by Cformica
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

Helpful
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Sep 07, 2020

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark and John met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

August 28, 2020

Dealership Rating

Good experience. Everyone was friendly and helpful. Was sent a virtual video of the car, which was pretty nice as we were coming from an hour away. Would recommend to a friend More

by hallguy18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Singer

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Aug 28, 2020

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ganley Ford West. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

August 26, 2020

Dealership Rating
Employee Rating

Sales department needs a course in customer service!! Worst ever! Zero communication, absolutely a horrible experience. Never will refer this location! Terrible! Sonny in service was great! More

by Jeanneaoconnor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Daniel Walker, Sonny was great!

Helpful
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Sep 12, 2020

Ken Ganley Ford Parma responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

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