John Martin | Page 7

Eric was excellent and helped me get the exact car I wanted at a great price. He kept me updated throughout the entire order process and was fair and transparent throughout. I really appreciate the high wanted at a great price. He kept me updated throughout the entire order process and was fair and transparent throughout. I really appreciate the high level of customer service from Eric and John (Finance Manager). More

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Very friendly, polite and knowledgeable. Dealership was clean and well maintained. I felt that my requirements and preferences were satisfied efficiently. Dealership was clean and well maintained. I felt that my requirements and preferences were satisfied efficiently. More

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Tried the dealer despite having a deal set for Monday in another NC city. Didn't expect much but they met my price and were very friendly and helpful. None of the typical dealer "mindgames" -- just straight another NC city. Didn't expect much but they met my price and were very friendly and helpful. None of the typical dealer "mindgames" -- just straightforward and honest. More

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My biggest issue with Audi Cary was the pressure to purchase add ons the day that I picked up my vehicle. I waited 2 months longer than I was told I would have to wait for my car, and given that I und purchase add ons the day that I picked up my vehicle. I waited 2 months longer than I was told I would have to wait for my car, and given that I understood that the delay was not the dealers fault, I was happy and in a rush to pick up my vehicle when I suddenly got a text it had arrived with no warning. Everything with sales and finance had been fine until I came in, clearly asking if an 1.5 hours would be sufficient, and after waiting for an hour, I was blindsided by finance with about 20 different add on options with varying terms, levels, etc... And, I was told that I was going to lose a lot of money if I didn't sign up that day, as the primary add ons had to be purchased at that moment. I said no, but the finance staff continued to pressure me to purchase extended warranty and maintenance. There was no way that I could adequately review the options, and I ended up missing an important meeting as a result of trying to do so. It was very stressful, and after giving into the pressure, I ended up coming in the next day to cancel the add ons that I had purchased. I know this to be a common dealership sales technique, and while it may work to get people to buy more, it leads to customer dissatisfaction. Given the time this process took, I got very little instruction on use and features of my new vehicle, which definitely led to further dissatisfaction with my purchase. Sales and finance staff are trained to handle things this way, so the change has to come from management. If there is true savings in the add ons, why not give customers the opportunity to review the information for a week or two so that they can make informed decisions and be happy with the purchase as a result? I left late, stressed, upset, and without any formal introduction to my new Audi. More

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I had a great experience. Very friendly and knowledgeable staff, which took their time to show different cars and explain different options by showing those in different car m Very friendly and knowledgeable staff, which took their time to show different cars and explain different options by showing those in different car models. More

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Great experience overall, but exceptional experience with Johnnie. Consummate professional looked out for our interests. Johnnie. Consummate professional looked out for our interests. More

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I will be coming back to Audi Cary for my next vehicle, the staff was helpful in every way and made my first auto buying experience one to remember. the staff was helpful in every way and made my first auto buying experience one to remember. More

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Eric and Audi Cary are great, I have only good things to say. They were very kind, helpful, professional, and considerate of my valuable time. I will definitely bring my business back to Audi Cary in the f say. They were very kind, helpful, professional, and considerate of my valuable time. I will definitely bring my business back to Audi Cary in the future. More

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Had a good experience with Grayson. Will return here in the future. Smooth, simple car buying process with great staff on deck. the future. Smooth, simple car buying process with great staff on deck. More

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