John Layman
John Layman at Spitzer Acura

John Layman

Assistant Service Manager

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

5.0
189 Reviews
5.0

189 Reviews

Write a Review

189 Reviews of John Layman

April 23, 2024

Dealership Rating
Employee Rating

Excellence on every turn starting with Sales to Service! on my 2nd Acura and plan to have them a long time! More

by MARTYSPANNER17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel, Keith Knowlson

Apr 24, 2024

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 20, 2024

Dealership Rating
Employee Rating

We feel that the staff at your service department is wonderful. We are very disappointed in the new $16.00 sticker fee for an inspection. If you are told that a service is free...then it should be free. More

by PATTI4J
Recommend Dealer
No
Apr 22, 2024

Spitzer Acura responded

I am sorry that you are disappointed that you had to pay for the state inspection sticker. Our policy in PA has always been that the "inspection" has been free of charge with the customer only paying for the cost of the sticker. That is for the state inspection only, not emissions. No grandfathering is necessary as this has always been the policy. The sad part is the state of PA has raised the price from $2 a sticker to $11 now. That is out of our control. Glad you liked the service otherwise and even at $11 it is still a great bargain with a savings $49.95.

April 18, 2024

Dealership Rating
Employee Rating

Work completed in timely manner, car was much cleaner than when I dropped it off! 😃 More

by Hilo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

April 13, 2024

Dealership Rating
Employee Rating

Service needs someone who can answer phones on their behalf. Service attendants are too busy More

by dwk1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Spitzer Acura responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

April 12, 2024

Dealership Rating
Employee Rating

Clean and well maintained. Service advisor provided clear answers to my inquiries. Gave useful feedback to my questions. More

by ANDYWBGV
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 11, 2024

Dealership Rating
Employee Rating

I had a few items that i wanted checked on my RDX and got a quick appointment and the items i wanted checked plus several others and this was done at no cost to me. I don’t think i could have received this s More

by JOEMOON2348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel

Apr 11, 2024

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 11, 2024

Dealership Rating
Employee Rating

I’ve had nothing but positive interactions with Spitzer, from sales to service to financing. More

by APritchard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 11, 2024

Spitzer Acura responded

Thanks for your feedback on your recent visit to Spitzer Acura. It's great to hear that we were able to assist you and that you had such a positive experience.

April 05, 2024

Dealership Rating
Employee Rating

Everyone that I had to deal with was very professional & friendly. The experience was extremely easy. More

by Kcoppola62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel, Keith Knowlson

Apr 06, 2024

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 03, 2024

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Employee Rating

I made an appointment for my 2023 RDX for a warranty covered issue. John greeted me immediately upon arriving and I was on way in five minutes. I picked up my car later in the day and it was washed and More

by RFIREWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel, Keith Knowlson

Apr 03, 2024

Spitzer Acura responded

Thank you for your very kind service review. John and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Acura.

April 03, 2024

Dealership Rating
Employee Rating

Have never had a bad experience at Spitzer Acura in McMurray. Both sales and service are exceptional. More

by JKERSNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Drakulic

Apr 04, 2024

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

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