John Green

Worst experience ever. Agreed to a price over the phone. After driving up and signing the paperwork we noticed they snuck it a $5000 warranty and maintenance package we di Agreed to a price over the phone. After driving up and signing the paperwork we noticed they snuck it a $5000 warranty and maintenance package we did not ask for. After speaking to John in Finance he stated they would send the bank a check since the paperwork was already filed for the $5k and it would take 3-5 Business days. It has now been over 30 days and unable to get anything done. Do not use or trust this dealership!! More

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My visit was efficient and thorough. Everyone I encounter was pleasant and provided exceptional customer service. Everyone I encounter was pleasant and provided exceptional customer service. More

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I regret to share my disappointing experience with Scott Nissan's service. This marks the third instance of encountering subpar service that reflects a lack of commitment to quality customer service and int Nissan's service. This marks the third instance of encountering subpar service that reflects a lack of commitment to quality customer service and integrity.My initial interaction with Scott Nissan was four years ago when I purchased a car from them. Unfortunately, even during this purchase, their finance department added an unauthorized maintenance service to my account despite my explicit refusal. Thanks to the intervention of my sales representative, the extra monthly charge was eventually removed.Recently, I visited Scott Nissan to trade in my 2018 model for a newer car with lower mileage. The salesperson, Donte, exceeded expectations in ensuring our satisfaction. However, my optimism was short-lived as I faced the finance department once again. Despite being nervous due to my past experiences, I believed everything had gone smoothly. Regrettably, upon reviewing the contract later that day, I discovered a different unauthorized monthly charge had been added.Having to return to the dealership for adjustments was frustrating enough, but my troubles continued. After driving the car for only a few months and covering less than 4,000 miles, I noticed the tires needed air. To my astonishment, a visit to Discount Tire revealed the tires were bald, despite being assured they were in fair condition by Scott Nissan. After extensive back-and-forth, my car specialist and salesperson had to advocate for me to convince Scott Nissan to cover the cost of new tires.This entire experience has left me deeply dissatisfied with Scott Nissan's overall approach. It's disheartening to encounter a lack of integrity and genuine concern for customers' well-being. Their behavior only seems to change when customers push back repeatedly. While Donte's exceptional service was a bright spot, it cannot overshadow the series of unfortunate incidents that have marred my interactions with Scott Nissan.I hope my feedback serves as an opportunity for Scott Nissan to reevaluate their practices and prioritize customer satisfaction and honesty in the future. More

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Awesome service every time we. We love the service department they are an extension of our family We love the service department they are an extension of our family More

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Everyone was very great to help me in getting . y new 2023 Nissan car. The car is very pretty And has all the great features. Great Car!! Love it! y new 2023 Nissan car. The car is very pretty And has all the great features. Great Car!! Love it! More

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Happy with the new Rogue. Sales rep was knowledgeable, Sales Manager worked with us, Finance guy got us in & out and was also very helpful. Good buying experience. Sales rep was knowledgeable, Sales Manager worked with us, Finance guy got us in & out and was also very helpful. Good buying experience. More

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Very helpful without being “PUSHY”. Actually enjoyed buying from a dealer for the first time Actually enjoyed buying from a dealer for the first time More

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The dealership was awesome no problems easy process. . NOW AJ was super awesome.. can't express how I would recommend to everyone I know .. he is truly the reason I would go back again to purchase a car . NOW AJ was super awesome.. can't express how I would recommend to everyone I know .. he is truly the reason I would go back again to purchase a car. More

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Some of the salespeople are very dishonest and will tell you things that aren’t true. I had a verbal agreement with one of them, got to finance and what the salesman told me and what the finance person told you things that aren’t true. I had a verbal agreement with one of them, got to finance and what the salesman told me and what the finance person told me were completely opposite. More

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Scott Clark Nissan always does a good job on my car. I will come back again. I will come back again. More

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