Joey Catron | Page 2

Friendly environment. Very welcoming. I purchased a used truck from Ourisman. The staff was amazing and very welcoming. Fred Eldridge is your guy to see. I want to thank the Ourisman team I purchased a used truck from Ourisman. The staff was amazing and very welcoming. Fred Eldridge is your guy to see. I want to thank the Ourisman team for my recent purchase. Very enjoyable experience 👌. My parents have bought multiple new cars from Ourisman. If you're interested in Mopar products. Do yourself a favor and visit Ourisman in Clarksville 👍👍👍 More

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Cool team I've bought a car here and been going to the service department for about 4 years now, Joe is usually my service rep and always take good care of me w I've bought a car here and been going to the service department for about 4 years now, Joe is usually my service rep and always take good care of me when I take my vehicle in for service. More

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Very professional and pleasant experience I received with a nice good morning welcome. I was put at ease about my visit with a few questions and placed on fast track service. I was greeted by I received with a nice good morning welcome. I was put at ease about my visit with a few questions and placed on fast track service. I was greeted by the assistant manger as well. I was out and on my way in no time. I appreciate that kind and effective service. Thank you More

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Excellent Communication I appreciated the compassion, communication and professionalism shown. Thank you Tim and team for getting my car back in time to get to work :) Be I appreciated the compassion, communication and professionalism shown. Thank you Tim and team for getting my car back in time to get to work :) Best wishes! Laurie More

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Recall and repairs experience 5 Stars !!! Joe Carton the assistant service manager was very prompt when I checked in and Joe was very patient listening & noting down my concerns 5 Stars !!! Joe Carton the assistant service manager was very prompt when I checked in and Joe was very patient listening & noting down my concerns about the vehicle. The tech cannot reproduce the issues immediately but Joe did not turn/send his customer away like other dealerships always did “warranty repairs, there’s no money for them to make, go somewhere else”. Instead, Joe explained to me what might be happening & arranged me to do a little road test with his Tech. The service tech Greg is also outstanding. Greg is very professional and very thorough during the road tests. Greg listened to his customer’s concerns and did a very thorough check on the vehicle. He was able to reproduce the popping noise and explained what could cause the issues and what’s his plan to remedy the issues in very logical way. Joe followed up with Greg after the road test and ordered the parts for V15 recall. Joe/Greg recommended to leave the vehicle whole day when I return the recall and the repairs. Joe also gave me the estimate time line when I should call to check the parts for the recall and when I can bring in the vehicle for the recall/repairs. I am going back on 5/13 (Monday) again. Will update on the repairs after it’s done. BEST dealer customer service experience so far !!! More

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Routine Service & Warranty Repair Came in for routine service, I mention 1 issue they thoroughly checked found failing part & replaced under warranty! I was amazed they had part in sto Came in for routine service, I mention 1 issue they thoroughly checked found failing part & replaced under warranty! I was amazed they had part in stock, most places wouldn’t, as always the service department shines! More

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Oil/tire rotation service Routine maintenance of tire rotation and oil service provided without issue...on-time as scheduled and courtesy shuttle service provided...the custome Routine maintenance of tire rotation and oil service provided without issue...on-time as scheduled and courtesy shuttle service provided...the customer service was excellent More

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Service This was my first time at this dealership and everyone was very polite. Joe in the service department was very helpful and even explained everything t This was my first time at this dealership and everyone was very polite. Joe in the service department was very helpful and even explained everything to me and made sure I understood everything before I left. More

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Personable and Professional Joe was a fantastic employee who represented the best of what a dealership should strive to be: personable to your needs/concerns and yet professional Joe was a fantastic employee who represented the best of what a dealership should strive to be: personable to your needs/concerns and yet professional to deliver on the expectations a customer has for having their car issue resolved. A friendly face with more than enough skills to deliver, thanks! More

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Warranty repair for fuel fill door I had appointment for 9:40 and advised tech who checked me in I would wait around. The waiting area was fairly crowded and I was expecting a signific I had appointment for 9:40 and advised tech who checked me in I would wait around. The waiting area was fairly crowded and I was expecting a significant wait. However, I was pleasantly surprised when I saw my car come out within about 30 minutes. Problem fixed and I was on my way. I was very pleased with overall experience. More

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