Joel Vargas | Page 12

Great customer service on my Pilot in and out of there in one hour with a car wash one hour with a car wash More

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I was very pleased with my service and feel they were very good about explaining what i needed and why. My husband had always dealt with this until he passed suddenly 2 years ago. Joel was very understa very good about explaining what i needed and why. My husband had always dealt with this until he passed suddenly 2 years ago. Joel was very understanding when i did not want my husbands name taken off the account and took his time explaining why i needed 2 new tires. Thank you for hiring good customer service people. I wasnt sure that i wanted to stay with Honda because it seemed to have alit of turnover. More

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They are professional and really friendly, they care about they customers, I recommend this place about they customers, I recommend this place More

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My family has purchased several cars from this dealership. The first few cars, the service was great. In the last two years, the service had drastically declined, from the sales department to the dealership. The first few cars, the service was great. In the last two years, the service had drastically declined, from the sales department to the service department. The last care I purchased, the finance department never sent the paperwork to Honda Finance and they never communicated that I traded my old care in. I drove my new car for over a month and nobody knew why I wasn't able to make my payment or why my old car was still showing on my account as active. I seriously tried to return the car, but they refused to take it back even though it was their mistake. I've also made appointments with the service department and their employees have the worst attitude. I called yesterday and made an appointment for today. When I arrived today, there was no appointment on their books for me. I'm beginning to belive this is a personal issue they have against me. We will never buy from this dealership again and now I know my service contract allows me to take my car to any dealership, I will never bring my car again. I plan to never step foot inside this dealership again. On a positive note, the Joel Vargas, the Service Advisor that helped me today, tried to salvage the relationship but at this point, it was too late. (The "Poor" rating that I gave the service department dose not reflect his customer service.) I would work with him again if he was at a differnt facility. They have a few good employes, unfortunately, the organization as a whole is not good. More

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This was my first trip to John Eagle Honda. The service was fast, professional, and friendly. Mr Vargas was exceptional. He is the type of employee that will keep me coming back. Keep up the gr The service was fast, professional, and friendly. Mr Vargas was exceptional. He is the type of employee that will keep me coming back. Keep up the great work! More

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Great dealership, very well organized. Great customer service, loved that i would get updates about my car. Great customer service, loved that i would get updates about my car. More

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Best service department for Honda in DFW. Friendly location and great staff from the greeters to the cashiers Friendly location and great staff from the greeters to the cashiers More

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Amazing crew, very knowledgeable and polite. Finished my oil change in a timely fashion. Excellent Finished my oil change in a timely fashion. Excellent More

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Love John eagle Honda of Dallas Best service ever everyone is friendly They take good care of you everyone is friendly They take good care of you More

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Great Customer Service. The service is very efficient and excellent, plus they clean your car. The service is very efficient and excellent, plus they clean your car. More

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