Joel Treiger

We purchased a new Toyota - stellar performance from the entire team at Cobb County - Salesman Mike, Finance Bernard and Gen Mgr. Joel! entire team at Cobb County - Salesman Mike, Finance Bernard and Gen Mgr. Joel! More

by KAROLCLINE Verified Customer Verified Customer

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Hello Joel, Good Afternoon, My name is XX, and I am writing to you in regards to some issues that I’ve been having with the service department at Cobb County Toyota. It’s been going on since Saturday, writing to you in regards to some issues that I’ve been having with the service department at Cobb County Toyota. It’s been going on since Saturday, March 9th. I bought my 2023 Toyota Camry from Cobb back in June 2023. I put $13k down on my car. This is the second time, that I’ve bought a car from here. Since I go to the service all the time since I bought my first car, I’ve learned a lot about Toyota(s). Last week, Thursday, March 7th, I came into the dealership around 12:30 and was provided help by Ryan (the tall guy, really nice). I thought that I need an oil change, but I was needing a tire rotation at the 16K mark. I have approximately 16.4K or 16.5K miles on my car. I’ve never had an issue on it. I only go to you guys for work. Normally, I would check my car to make sure nothing was different about it. I forgot to do it this time. The car service came to pick me up to retrieve my car. On Saturday, March 9th, I woke up and found the front passenger tire was completely flat. I called Service and asked them what I should do. They said call AAA or get it towed. I called AAA to change the tire with the spare (after 2 hours of waiting) and drove to the dealership. I explained what happened to the guy who was servicing me. He came to see the tire, which was in my trunk. He told me that even if they were able to plug the tire, the threading was at a 2. I said – how is that possible – these are new tires, and I only have 16K miles on it. I could not have driven the car that reckless to cause a 2 threading. I said that my other tires are in good shape, so I am not understanding. The service guy, I fail to remember his name now, but he’s older and sits about 2 seats from Ryan, he said that he got his tire changed at 18k miles and when you buy a new car, they only allow 20K miles. I said impossible, because my first Toyota, the tires lasted 3.5 years and my tires are Bridgestone, those last about 70-75k miles. So, now he’s lying to me. He said that this tire is a Cooper. I said – not possible – I should have Bridgestone. This is not my tire. He showed me papers of how much 1 or 2 tires cost. I left. I came back, and I talked to Ryan. I explained him the situation to him – I said that I came here on Thursday for a tire rotation, and I found my car flat on Saturday, then came here.. this tire is a Cooper, and I know that Toyota doesn’t sell Cooper tires… Therefore, you guys put another person’s tire/rim on my car. This set doesn’t belong to my car. Ryan was really nice and helpful. He checked the system and saw that I was in fact there on Thursday for the rotation, and he had handled it. I’ve been to the service a lot, as the dealership is my first choice in anything, I know that if my tire was a 2 thread, they would’ve told me about it immediately in the write up which is normally provided. Nothing. Ryan went to talk to the service person to see where my tire could be but they were not able to find anything, because he said this has never happened before. He said that they were looking at the cameras, etc. After a period of time, I had to go because I had an appointment at 12:30 p.m. I was already late for it. Ryan asked several questions – if the light was blinking… if the light was blinking then they would surely know that this wasn’t rim/tire. At that time, nothing was blinking. However, I will add that it is blinking now, it stops though but will blink again when I crank it up... so, it is factually known by all parties that this tire/rim doesn’t belong to me. He said that we will continue to check the cameras and give you a call back. He wanted to find my tire AND get an understanding of why this happened. I received a call from Todd. He ***Message Truncated*** Service misplaced my tire and never took responsibility! I had to go to another dealership and buy a new tire for $289. They had to redo sensors again so the rim could fit my car. Evidence - not original part! More

by COLLIERCD Verified Customer Verified Customer

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The staff at the service department are very friendly and helpful! We were greeted with smiles and provided with excellent service! helpful! We were greeted with smiles and provided with excellent service! More

by DUFFEY_21 Verified Customer Verified Customer

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My advisor is Brenton. I was told it would be about 2 hours. I waited there for over 6 hours when I was told that “this was a problem that couldn’t be solved quickly and I’ I was told it would be about 2 hours. I waited there for over 6 hours when I was told that “this was a problem that couldn’t be solved quickly and I’d have to be patient”. I was given a rental which was dirty and definitely not cleaned from the last time it was used. Then the problem wasn’t solved on Saturday and obviously we had the holiday. So I called today to check on it and talked to Brenton again. He was very short with me and rude. He said “they were still waiting on Toyota and there was nothing they could do. This was once again a problem that couldn’t be solved quickly and I needed to be patient.” He also stated that “I was more than welcome to come get my truck but it wouldn’t be fixed.” I complained and got a call from the service manager Todd who defended Brenton and told me how awesome of a service advisor he was. Basically dismissing everything I had told him. Overall, very poor communication and poor service. I hope this was just a one off bad experience, but for my first experience with Toyota service, it was very bad. More

by Reaper Verified Customer Verified Customer

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The dealership is the best. Always going the extra mile for you. Everyone there is superb. From service to parts to the salespeople and Managers. They are great Always going the extra mile for you. Everyone there is superb. From service to parts to the salespeople and Managers. They are great More

by TLINTNERMD Verified Customer Verified Customer

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Everyone was helpful, polite, courteous, friendly, professional and very patient with my many questions. I would definitely recommend to friends and family. professional and very patient with my many questions. I would definitely recommend to friends and family. More

by GSNONE Verified Customer Verified Customer

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This is an outstanding dealership, I have purchased 4 Toyotas here. Great environment with low pressure. Our sales consultant, Jordan, was very thorough and easy to work with. Just great cars at a fair p Toyotas here. Great environment with low pressure. Our sales consultant, Jordan, was very thorough and easy to work with. Just great cars at a fair price. More

by TP Verified Customer Verified Customer

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I stopped by at the dealership on 09-27-2023 to look for a new Toyota. When I came in the salesman met me, found out what I was looking for, found the right car for me, did a great job, and explained and sh a new Toyota. When I came in the salesman met me, found out what I was looking for, found the right car for me, did a great job, and explained and showed me everything about the car I chose. We agreed on the price and I was introduced to the finance manager Bernard Faulk He told me he has 30 years of experience in the car business. He convinced me to purchase from him an additional VSC contract for 7y/100k miles. Here is where the bad experience starts. The very next day on 09-28-2023 I comeback to the dealership and met the finance manager, Bernard Faulk, and I told him that I got a much better deal on VSC somewhere else and if he could do anything better on VSC I purchased from them. He told me that nothing could be changed. Then I asked him that I would like to cancel the VSC contract I purchased a day before. (Finance Manager Bernard Faulk) told me that I needed to wait 91 days before I could cancel it and he walked away without saying anything else. I asked another manager if he could print me my VSC contract (All the pages, not just the front one) so I can see where in the contract it's saying that I have to wait 91 DAYS before I can cancel the VSC plan. At the same time, I decided the call the VSC company customer service to find more about the plan I purchased. Guess what, THEY TOLD ME THAT I CAN CANCEL IT ANYTIME AND I DON'T HAVE TO WAIT 91 DAYS FOR IT. After 15 minutes the salesperson( not the FI Manager) brought me the Cancelation Form. We signed it and he told me it will take 4 weeks for the refund to be reflected on my account which was fine with me. The next day, on 09-29-2023 I got a call from the dealership. They asked me to come and resign a new contract without the VSC plan on it( a day before the FI manager told me that nothing can be changed). When I got there, to my surprise, the price of the car was $750 more than my original price. I was told by the sales manager Steve that when he was make my first contract he make mistake and my original price will not be honored . I requested to speak to the GM, but they told me he was not there. A few minutes later another manager came and told me that I had two choices: I CAN TAKE THE NEW PRICE( $750 MORE) OR LEAVE THE DEALERSHIP WITHOUT THE CAR, BUT THEY WILL NOT HONOR THE PRICE AND CONTRACT I SIGNED 2 DAYS AGO. Also, the FI manager told me that I have to wait 3 months before I can do a refinance which I know it's a lie. I don't know how moral and ethical this situation is. How on the 3rd day after the purchase you call me to resign the contract and increase the price, but on the 2nd day you told me that you can't do anything. I am totally disappointed with my experience at this dealership. More

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I have bought many cars from CCT over the last 20+ years and will buy many more in the future. and will buy many more in the future. More

by monte.Jackson Verified Customer Verified Customer

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Our salesman Jordan Richards was very professional and knowledgeable in all aspects of the vehicle we purchased. We have been using Cobb County Toyota for close to 30 years for our purchase/lease of all o knowledgeable in all aspects of the vehicle we purchased. We have been using Cobb County Toyota for close to 30 years for our purchase/lease of all our new and used cars. Great Dealership! More

by RICHARDS124 Verified Customer Verified Customer

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