Joel Tejada | Page 4

Recently purchased a Toyota RAV4 at Ed Morse Delray Toyota. Outstanding experience. Great customer care. Highly efficient staff respected my time. A big shot out to James, very knowledgeable and co Toyota. Outstanding experience. Great customer care. Highly efficient staff respected my time. A big shot out to James, very knowledgeable and courteous. Thank you Alex, Joel and the management team for a great deal. Thank you management for bringing together a great team. Best dealership we have experienced! More

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Ed Morse Toyota Rocks! Highest Recomkmendation! Steven Goldberg. was unbelievably helpful. He made the whole process from start to finish simple and easy. He was transparent and guided me through th Steven Goldberg. was unbelievably helpful. He made the whole process from start to finish simple and easy. He was transparent and guided me through the entire sales process. Steven was also great with his follow-up for little things that were not solved at the time of sale. Steven showed me how to operate my new Prius and set up my Bluetooth connection as well as registering me on the internet for the Ensuite Package. I will recommend this dealership to my friends and family. More

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In Ed Morse Delray Toyota I found again a very nice environment,excelent customer treatment by Paco Cuevas in the sales department and Will Asencio in the finance department. environment,excelent customer treatment by Paco Cuevas in the sales department and Will Asencio in the finance department. More

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My friend wants one like my car I sent her there Great loved it , I will say that Chantelle Habersham was on her game and very helpful with this car . The people made it very easy to go through the p Great loved it , I will say that Chantelle Habersham was on her game and very helpful with this car . The people made it very easy to go through the process , Thank you Roberta Stevens More

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My experience here was excellent. Dani, Joel, Shawn, and John in finance were all FANTASTIC. They held a car for me, and stayed late to make a deal. John in finance were all FANTASTIC. They held a car for me, and stayed late to make a deal. More

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Sergey was very professional, nice and helpful. He made sure all Our questions were answered, and that all of our issues and requests were resolved. We enjoyed working with him very much. sure all Our questions were answered, and that all of our issues and requests were resolved. We enjoyed working with him very much. More

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Fast!!! This was our fourth dealership. Joel Introduced us to Adam who took care of us and from the start, we knew this was the guy for us. I was coming off a This was our fourth dealership. Joel Introduced us to Adam who took care of us and from the start, we knew this was the guy for us. I was coming off a lease and wanted to lease again. He showed us the Toyota Corolla Hatchback, as soon as I seen it I had to have it. Took it for a ride and fell in love! Adam was right, said I was going to fall in love! 🥰 Adam thank you so much for everything! You made us so painless just as you said. Thank you again! More

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The best experience ever. I want to thanks everyone who helped into the process to my new car. was amazing. Delano Carr did a great job. He is really a good sales as ever. I want to thanks everyone who helped into the process to my new car. was amazing. Delano Carr did a great job. He is really a good sales associate. More

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New Ride.! The experience I had in the past compared to Frank who was very open to explain what we needed to know in order to get a new car were very helpful, he The experience I had in the past compared to Frank who was very open to explain what we needed to know in order to get a new car were very helpful, he got a car that I was looming for. Very friendly and patient to explain our options. I highly recommend Frank If you have questions and want options to get a car. More

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Bad Customer Service, Worst Managers. I contacted this dealership this past Sunday regarding a Mercedes GL they have for sale. I spoke with Jaime from sales and arranged to have it ready I contacted this dealership this past Sunday regarding a Mercedes GL they have for sale. I spoke with Jaime from sales and arranged to have it ready for when I arrived. I also asked him if the dealership had a Level 2 charger for my electric car since I was coming from some distance and needed some juice. He stated he didn't' know and then after asking he didn't have. Let's stop for a second to say that this dealership DOES NOT HAVE A CHARGER, which I find surprising, and of course dated, hope they get to this century soon. Anyway, I asked him to find me an outlet at least to charge it, and he said that they didn't have, and the service people were not there. After thinking if I was going to deal with someone that tells me they don't have a charger in a whole dealership I told him thank you, and I went anyway. When arrived I asked for an available salesperson, and someone came and offered his services, after introducing myself I requested an outlet to charge my car, and he said they didn't have those. I spoke to the receptionist and asked her for a manager, so I can solve my problem before checking the car I was interested in. The lady contacted the manager, and after talking to him over the phone, they agreed that I couldn't be helped with and OUTLET??? I asked her for his name to report him to corporate, and she stated why I'd report him if he didn't have time for me, and I said he didn't care to help me, so I was going to report him. Then she contacted him again and asked me walked to meet him. This gentleman was sitting at a desk and asked me how he can I be helped me. I stated that I just needed a wall outlet to charge my car, to what he said that the sales person said they didn't have one. I asked him how they could not have an outlet in the whole dealership and he began asking me questions like: Where did I buy my electric car? Honestly, I rolled my eyes because frankly, I have no idea why someone that was busy to help me asked me the stupidest questions instead of instructing someone to help me like maintenance or himself or some salesperson. After I rolled my eyes of disbelief on what I was experiencing he mentioned that it was okay for me to report him since he didn't have time for that. His name is JOHN KIRSCHNER. I wonder how this company chooses the managers, but evidently, they have a lot to learn about customer service. So with no help, but still needing to see the car and charging my car I proceed to look for an outlet myself which I found less than 15 feet from where John Kirschner was sitting. I'm adding the pics to show their level of disregard. Therefore after discovering that I asked the receptionist if it was okay to use that outlet to charge my car and she stated that it was fine. After plugging my car, I went back and requested another salesperson who was provided with a very nice gentleman and proceed to check the vehicle. The following day I sent an email to top management to discuss what happened to the General Manager Marcos Esquenazi and also to the Customer Retention specialist Nicole Minello. Of course, none of them contact me back, but someone else did, the internet manager Jose Tejada called me and asked me what happened, but when I explained with words he didn't agree to he hang up on me. This gentleman Jose Tejada has a fragile skin, and he is not prepared to deal with an angry customer that instead of calming him down the only hang up since there was no explanation to what happened to me or what he wasn't able to fix or even to understand. This dealership is complete dated they don't understand that cars now come electric, they explained that they don't sell electric cars, okay with that but here we are a prospective customer that we do have them. Also no idea about chargers or how to charge it, we are supposed to be in the Meca of knowledge about cars, they are supposed to sell against the competition that HAS those cars. But they have no idea how they are or how they work, AMAZING INCOMPETENCE, that shows from the sale team, a clear reflexion of management and this one from the General manager Mr. Esquenazi. Hope sir you resign and let that position to be covered with someone that cares about customers, also that will nurture their team in knowledge and even customer service, which is very clear you lack entirely off. Please be away of this place if you would like a modicum of knowledge an customer service. If not Caveat Emptor! More

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