John Kirschner
John Kirschner at Ed Morse Delray Toyota
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John Kirschner

Fleet Manager

Ed Morse Delray Toyota

2800 South Federal Highway
Delray Beach, FL 33483

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2.8
24 Reviews
2.8

24 Reviews

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24 Reviews of John Kirschner

April 16, 2024

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Employee Rating

There is a big sign on the dealership floor "We honor all competors coupons" That's false or incomplete advertising. I presented a 50% coupon for an oil change and they started making all kinds of conce More

by eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, I'm sorry to hear about your recent experience with our. I would like to discuss this matter further with you, discuss our policy and hopefully reach a amicable solution. I look forward to hearing from you, Taylor Atallo 561-276-5000 Ext 3211 Customer Relations Manager Ed Morse Delray Toyota 2800 S Federal Highway Delray Beach FL 33483

Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, we price match other Toyota dealers and will honor their coupons. We can not, however, combine offers. Please give me call at 561-276-5000 to further discuss. Thank you,

Apr 16, 2024

eddie responded

I purchased a new Rav4 2015 and have been going to Ed Morse for service ever since then (purchased tires, batteries, oil changes, mechanical repairs, etc). I even got a quote for the 2015 Rav4 to potentially trade it for a current year Rav4. But since this is not the only Toyota dealership in Palm Beach County looks like they have lost out on a sale. All for a 50% off coupon from a competitor oil changer that they refused to honor. "We honor all competitors coupons". Either remove the sign or update it to stop misleading people.

Apr 16, 2024

eddie responded

Taylor, Stop trying to weasel out of this. Your sign says "All Competitors" it does not say "Other Toyota Dealers". Furthermore, I was there for an oil/filter change not for an engine rebuild and the coupon I presented was for an oil/filter change. So, I have no idea how you're assuming I was combing offers. So, continuing trying to weasel yourself out of your poor customer service and misleading advertising. I took a picture of your sign and a picture of the coupon I presented and can post it here if you want.

Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, other competitors are Toyota dealers, not other brands, or mom and pop shops. I'm sorry that was not clear. If you have another Toyota dealer's coupon, we would be happy to honor it.

Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, After discussing this matter with our Service Manager, we will be refunding you half of the oil change, kind regards, Taylor

Apr 16, 2024

eddie responded

You need to stop giving the public additional misleading information.

Apr 16, 2024

eddie responded

I would agree with you on one thing. That other Toyota deaerships are your competitors that's why I'm buying my next car at another Toyota dealership.

September 16, 2023

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I just had the best car buying experience ever. I purchased a new Toyota Camry LE from Ed Morse Toyota in Delray Beach. I was assisted by John Kirschner, who made the entire process quick and seaml More

by Loukis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 19, 2023

Ed Morse Delray Toyota responded

We are pleased to hear of your great experience! Thanks for taking the time to share! Ed Morse Corporate Offices

September 02, 2023

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John kirshner is not professional. When I went to pick up my car he had me wait for hours and decided to go with another customer. Never in my life will go there More

by 00.lambda-cubic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

May 01, 2023

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Mitch was pleasant albeit a bit pushy. The one who came to assist not sure his name was rude and condescending. I almost walked out because of his attitude. The day I came back to fi More

by Dvo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicole Minello, Mitch Milfort

May 01, 2023

Ed Morse Delray Toyota responded

We are so pleased to hear of your great experience with Nicole but we sincerely apologize for any inconvenience you faced otherwise. If you need anything further, don't hesitate to reach out. Ed Morse Corporate Offices

July 01, 2022

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Amazing customer service by John kirschner and Maksim provided a thorough and excellent tour of the car and its features. Overall, had a wonderful experience purchasing the car at Edmorse Toyota dealer More

by dr.rakesh2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maks Spasiuk

Jul 01, 2022

dr.rakesh2000 responded

Thank you for the amazing service.

May 15, 2022

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Great dealership. The service section is above and beyond with getting service done in a timely manner. Service reps are courteous and always lookout for you and the n More

by Riddle Defense
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Amato, Nicole Minello , Scott Gunell

May 16, 2022

Ed Morse Delray Toyota responded

We are so happy to hear that! Thanks for taking the time and letting us know. Ed Morse Corporate Offices

November 24, 2019

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Excellent service Always friendly and exceptional service. The only place I will go for routine service for my vehicle. I purchased my car from this dealership 1.5 ago More

by ksr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 25, 2019

Ed Morse Delray Toyota responded

Thank you for trusting our team to service your vehicle! Our goal is to always provide exemplary and pleasant customer service, and we are elated to hear that that was the case during your visit. Do not hesitate to reach out if you need anything else. Ed Morse Corporate Offices

November 23, 2019

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Sergey helped me with everything I needed and answered every question I had excellent experience all around. Would definitely come back to buy another car. More

by Dylanbecerra789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Shawn Hossain, Sergey Yu

Nov 25, 2019

Ed Morse Delray Toyota responded

Wow, that is what we love to hear, Dylan! We are so pleased that Sergey and our team were able to help make your car-buying experience a breeze. We appreciate your business and look forward to your next visit. Ed Morse Corporate Offices

November 20, 2019

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My salesperson John Kirschner was phenomenal, my father and I both got vehicles from him this week. He was professional and courteous. I would highly recommend John to anybody. He helped me make the right More

by smcneeley1
Recommend Dealer
Yes
Nov 21, 2019

Ed Morse Delray Toyota responded

Thank you for the kind review! We are dedicated to providing a welcoming, quality experience for all customers, and are pleased to see that you felt that during your visit with John. Please let us know if you need anything else! Ed Morse Corporate Offices

October 03, 2019

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Customer Service My service representative is STEVE BAEZ!!! Steve is very customer focused which explains why he is so popular with many of the customers. Many of whom More

by Rockfish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Steve Baez, Mike Baldasarra, Jef "Fantastic" Frankfort, Donna Pacifico

Oct 04, 2019

Ed Morse Delray Toyota responded

Thank you for taking the time to share your excellent experience with Steve! We are so happy he continues to help make your experience a breeze and provide you with exceptional service. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices

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