Joe Palmisano | Page 22

Exceptional Customer Service We went into the Lexus of Brookfield to look at a RC350. They did not have that available for a test drive. There was a RC300 in the showroom. While w We went into the Lexus of Brookfield to look at a RC350. They did not have that available for a test drive. There was a RC300 in the showroom. While we were meeting with Joe, he left his office for a minute and immediately they were clearing out cars so we could take it for a ride. Everyone smiled as we drove away. Execellent Customer Service! Jim from Richfield More

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Warranty repair that took 2 weeks Went in for an oil change on Monday November 26, 2018 only to learn that I had a oil leak which was covered under warranty, the repair would require r Went in for an oil change on Monday November 26, 2018 only to learn that I had a oil leak which was covered under warranty, the repair would require removal of the engine , Jake my service advisor said that they could have it fixed by Thursday or Friday at the latest (3 to 4 days) . Received a call on Thursday that one of the people working on the car had a family issue, Jake told me that the car would not be done till Monday, while not what I wanted to hear I was acceptable to the delay. Monday came around and another call from Jake letting me know that my car would not be done due to the need for it to be inspected by Lexus and that the car would not be done till Thursday or worst case Friday. Thursday my wife talked to Jake only to learn that my car would not be done before the weekend. Sent an E-Mail to the Executive GM expressing my dissatisfaction with the delay, no response for the better part of the day, then I had calls from the service manager who couldn't understand what the problem was since they provided me with a loaner (not equal to what I drive), so I called Lexus zone office and told my story, then a call from their loyalty manager, and then an E-mail from the GM neither of which that indicated that they were appalled at what had transpired, all they were interested in was trying to justify the delay due to not having the properly trained person available to complete my repair. The bottom line is my dissatisfaction was nothing to them until I contacted the zone office. Once I told them that I would be writing a negative review there is an all out effort to smooth things over including service gift cards and a complementary detail service, which I will not accept as to me its bribery to prevent a negative review. This service center does not have a grasp on customer service and truthfull communication to the customer. When this dealer was under Jack Safro this would not have happened, now its just a big corporate entity that feels it has the right to abuse the customer. Find someplace else for your service work!!! More

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Great customer service I was very impressed with the amount of people wanting to help or offering advice. The only reason I gave 4 stars instead of 5 is because when I calle I was very impressed with the amount of people wanting to help or offering advice. The only reason I gave 4 stars instead of 5 is because when I called to talk to one of the salesmen about an important question, I was on hold for a very long time. I also never was able to reach anyone I had dealt with so I actually had to make an extra trip there to talk to the person(s) I was looking for. Other than that, it was a great experience all around. The car I purchased was a surprise gift for my wife and she is so thrilled about her new vehicle. The staff at this dealership helped make this happen without a hitch. More

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Bravo experience Adam Elbiadi didn’t beat around the bush on pricing and numbers like so many other dealerships.I didn’t have to come and sit down with his manager to Adam Elbiadi didn’t beat around the bush on pricing and numbers like so many other dealerships.I didn’t have to come and sit down with his manager to get a price on automobile.He answered all my questions,precisely and with such high professionalism.I sincerely love that he didn’t play games.I wouldn’t mind buying a whole row a cars from him and give him a tip,if it was possible.You cannot find honesty and real people like Adam and Lexus of Brookfield.I give the dealership 3 thumps up 👍🏽👍🏽👍🏽. More

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Pleasurable Experience This was our second trip from South Dakota to Lexus of Brookfield in 2 years, and both times we left with a new RX350. The cars have been nice and th This was our second trip from South Dakota to Lexus of Brookfield in 2 years, and both times we left with a new RX350. The cars have been nice and the experience was super. We were treated like family. We really appreciated all the extra time everyone had to take to complete the out-of-state title work. Sam was great with finding us the perfect SUV and coordinating with the office on the paperwork. More

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Great people, great dealership! Sam was very personable, helpful, and honest throughout the buying process. As a new Lexus owner, I was very impressed with everyone I met at the dea Sam was very personable, helpful, and honest throughout the buying process. As a new Lexus owner, I was very impressed with everyone I met at the dealership. They have my highest recommendation! More

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Amazing service This is my 3rd Lexus and each time I have the pleasure of working with Wade when he sets up my technology and garage doors. He is so personable and kn This is my 3rd Lexus and each time I have the pleasure of working with Wade when he sets up my technology and garage doors. He is so personable and knowledgeable. Also enjoy my experience at Lexus! More

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SO FUNNNNN! If you are looking for a vehicle and you pass by Lexus of Brookfield, you are making a big mistake! The facility, staff and quality is the best I've If you are looking for a vehicle and you pass by Lexus of Brookfield, you are making a big mistake! The facility, staff and quality is the best I've seen in my lifetime of buying cars! Everyone is just so FUN to talk with and be around. We started off working with one of the manager's, Nate, and he made me laugh probably every second of the way. He made sure he addressed my concerns, and did a fabulous job assisting with finding me the perfect Lexus. I didn't feel pressured one bit and the process from start to finish was 100% professional. Even the General Manager, Joe, made sure we were taken care of and showed us around the facility to ensure we were comfortable and knew where everything was. We picked out the new 2018 Lexus RX 350 SUV and decided to take it home that day. We signed paper work with Jordon and he was like a big teddy bear, he was so nice! I definitely recommend Lexus of Brookfield and specifically the staff I've mentioned! You guys are the best!!! More

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Wade Schumacher Wade is sooo knowledgeable and explains features so well. He never rushes and takes his time. He is always willing to answer questions and makes himse Wade is sooo knowledgeable and explains features so well. He never rushes and takes his time. He is always willing to answer questions and makes himself available when needed. More

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