Joe Kem | Page 2

Repair of power seats In 2012, I purchased my new Venza from CR Toyota and had my vehicle serviced there every 5,000 miles. Recently, I had my first problem with the Venza In 2012, I purchased my new Venza from CR Toyota and had my vehicle serviced there every 5,000 miles. Recently, I had my first problem with the Venza - the two power front seats stopped working. Joe Kem and your service technician were able to solve this problem and my seats are now in good working order. More

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15k service Good, quick overall service. Please don't ask to wash my car and not follow through with it. If I say yes, please do it. Good, quick overall service. Please don't ask to wash my car and not follow through with it. If I say yes, please do it. More

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Traded to own SUV Terry was very helpful w/details of the SUV I purchased w/trade in. Very friendly & courteous. Bill also friendly & explained details well w/buying Terry was very helpful w/details of the SUV I purchased w/trade in. Very friendly & courteous. Bill also friendly & explained details well w/buying used SUV. Through work, have contact w/not only Terry but service guys...all are very helpful & courteous. Enjoy working with all of them. Office people are also very friendly!! More

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Excellent car dealership. Outstanding service center. Thank you again Joe Kem for your quick response to my email request for my 1st oil change and tire rotation on my Highlander. I enjoyed touring your n Thank you again Joe Kem for your quick response to my email request for my 1st oil change and tire rotation on my Highlander. I enjoyed touring your new facility while I waited for my car. As alway Joe you and your service team are top notch. Thank you for a great experience. More

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Very Impressed! Really impressed with this dealership - sales, finance, service reps, mechanics--all top notch. Had a great experience recently with the service depa Really impressed with this dealership - sales, finance, service reps, mechanics--all top notch. Had a great experience recently with the service department (Joe Kem). My Prius with 212,000 miles needed some work. Work was done very well, quickly, and for a very reasonable price. Thanks to Joe and Cedar Rapids Toyota. You did a fantastic job! More

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Service is the best! As alway everyone was courteous, helpful and thorough. Joe is a great asset to Cedar Rapids Toyota and my wife and I will not got anywhere else. As alway everyone was courteous, helpful and thorough. Joe is a great asset to Cedar Rapids Toyota and my wife and I will not got anywhere else. More

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Best Dealership in town! I would not do business anywhere else. CR Toyota has the best vehicles, sales, and service in the area. In my 30 plus years of shopping for vehicles, I would not do business anywhere else. CR Toyota has the best vehicles, sales, and service in the area. In my 30 plus years of shopping for vehicles, this is the most reputable and trustworthy dealership that I have ever dealt with. More

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Service Dept. I have never had a bad experience at CR Toyota......from purchasing to mechanical they are a high quality operation. I have no reason to go anywhere e I have never had a bad experience at CR Toyota......from purchasing to mechanical they are a high quality operation. I have no reason to go anywhere else. More

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Not sure the service was completed as I was told Have been buying from this dealership for over 10 years and purchased many vehicles 7? 8? I have lost track. John Nus and his staff have been so great Have been buying from this dealership for over 10 years and purchased many vehicles 7? 8? I have lost track. John Nus and his staff have been so great to me and to my family (3 of my kids have Toyotas from here) the sales staff, Paul Speral and Curt and Wendy from finance are the greatest! But... the service dept lacks quite a bit for me. I made an appointment for minor repair, arrived at the appointed time, waited over 1 hour to be then told what my cost would be, I agreed as I had already been told the cost, and was then told it would be about 5 minutes! So... why did I have to wait over 1 HOUR for a 5 minute job?! My paperwork shows Joe Kem but I don't know that he is the actual person that took so long, so this may not be fair to him, but I am sure you can sort this out. Hard to rate quality of work until I find out if the pieces blow off... and how do I know they are actually glued in? short of pulling on them to see if they adhere? I think it would have taken longer than 5 minutes to put a bead of glue along each side, so my guess is they just popped them back on and there is no glue! Iowa City washes your car when you have a service but I prefer CR but I now live in North Liberty... I may consider changing More

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Always courteous and thoughtful. Have always had a good experience. Joe is always helpful with setting up appointment times and flexible with pick up time. Thank you very much. Have always had a good experience. Joe is always helpful with setting up appointment times and flexible with pick up time. Thank you very much. More

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