Joe Emerson | Page 2

They were fast and honest with deal. Everything was ready to go when car picked up. Would buy again from them! Everything was ready to go when car picked up. Would buy again from them! More

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My experience at auto haus was immaculate. . As always. Good folks out there. Thank you. . As always. Good folks out there. Thank you. More

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My service experience was terrible. I was told by my service advisor that the BMW OEM wiper blades I installed two weeks prior to my service visit for an oil change and a serpentine bel I was told by my service advisor that the BMW OEM wiper blades I installed two weeks prior to my service visit for an oil change and a serpentine belt were worn out and "streaking." The service advisor didn't believe me when I told him they were new and said he'd "have to put eyes on them," effectively telling me I didn't know what I was talking about. Later, a member of management told me "the service tech recommended they be replaced based on how long it had been since my last visit." The parts/service manager, after my conversation with management, told me "the tech was working on two vehicles at the same time and just got confused." So, initially I was insulted, then I got one story, and then later got another story. I made my appointment two weeks in advance, and then dropped the car off early the afternoon of the day before my scheduled appointment with the promise from the service advisor it would be done by COB on the date of my appointment. "The belt takes less than two hours, " I was told, so I couldn't get a loaner, which is why my wile and I decided to drop it off since we both have obligations during the day. But, my car wasn't done by COB on the date of my appointment, and my wife and I had to jump through 1000 hoops to make our schedules work out. I've recommended Autohaus to many of my friends and family over the last 11 years, but my experience yesterday, especially the insult and the different stories from management, have comepletly soured my opinion of Autohaus. I will never use this dealership again, nor will I recommend it to anyone. More

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Worst sales experience I have had in dealing with this dealer in 30 plus years dealer in 30 plus years More

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I continue to purchase and have service done on this my 5th new BMW purchased There 5th new BMW purchased There More

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Very helpful during the leasing process. Jen our sales person was the best. He was quick to respond to all of my questions. Jen our sales person was the best. He was quick to respond to all of my questions. More

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Superb facility. Sales were attentive snd helpful. Wuestions answered and if in doubt took time to rrsesrch. Sales were attentive snd helpful. Wuestions answered and if in doubt took time to rrsesrch. More

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I have had BMW’s for well over 30 years bought my first one from Autohaus and have continued to- obviously, happy with the professionalism and care. one from Autohaus and have continued to- obviously, happy with the professionalism and care. More

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There’s no words to describe the customer service in a customer relations with AUTOHAUS dealership management they fix the situation that made me smile. Thanks again for your great service. customer relations with AUTOHAUS dealership management they fix the situation that made me smile. Thanks again for your great service. More

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Yes too many questions Thank you Thanks again Nothing more to say Yes yes yes more to say Yes yes yes More

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