Joe Emerson | Page 14

Went to Autohaus to test drive the new i3. Dealt directly with the Sales Manage who accompanied me on the test drive. He answered all my questions, explained many relevant details about this new ca directly with the Sales Manage who accompanied me on the test drive. He answered all my questions, explained many relevant details about this new car, and even showed me how to connect it to the charging station. The hospitality was superb - light fare with a variety of soft drinks, tea, coffee, and water. I have always rated Autohaus "5 stars" and this visit was no exception. More

Helpful 0

Report | Print

I got what I felt was the best price for the car I wanted. They also helped explain to me all the options available so I could make an informed decision about what I should (or should not include) in wanted. They also helped explain to me all the options available so I could make an informed decision about what I should (or should not include) in my order. They even found the exact car I ordered in Chicago and got it to me over a month earlier than if I waited for it to be built! More

Helpful 0

Report | Print

This is by far the best BMW dealership in St. Louis. The Staff is very great to deal with and will do what is needed to make their consumer happy. Staff is very great to deal with and will do what is needed to make their consumer happy. More

Helpful 0

Report | Print

great job atmoshpere and friendliness would come back often, i have always had great service and sales at this dealership. no complaints. great waiting area also, was able to get a lot of work done whil often, i have always had great service and sales at this dealership. no complaints. great waiting area also, was able to get a lot of work done while i waited. and they delivered my vehicle in half the time expected More

Helpful 1

Report | Print

I have had only good experience with the staff. The service and parts department have done a great job and that is why I keep coming back. They support the local BMW club and that is a good thing. Pric service and parts department have done a great job and that is why I keep coming back. They support the local BMW club and that is a good thing. Pricing has always been great. The service has been great and all departments understand what is important to me and when something is urgent. More

Helpful 0

Report | Print

Found a car I liked online and put in an inquiry. Recieved a call back, DURING the weekend, w/in 24 hrs with quick, to the point information about the vehicle. When it turned out to not be exactly w Recieved a call back, DURING the weekend, w/in 24 hrs with quick, to the point information about the vehicle. When it turned out to not be exactly what I was looking for, there was no undue sales pressure or runaround talk trying to reel me back in as a customer that you might get at lesser dealerships. Straight talk, answers, and deals. Great experience per the industry standard w/BMW. Bryant Jarrell More

Helpful 0

Report | Print

I leased several BMW's from Joe Emerson at another dealership and we were delighted with the sales experience, the service and the cars. My last lease was through the same dealership, but Joe wasn't t dealership and we were delighted with the sales experience, the service and the cars. My last lease was through the same dealership, but Joe wasn't there any longer. He had moved to Autohaus. I reconnected with Joe, leased a 2011 X3 and I am thrilled. The new Autohaus dealership is beautiful, the service was excellent and I love the car. Everyone was very friendly and the car was very thoroughly reviewed with us by the salesman when we picked it up. I will be back at Autohaus in 3 years when my lease expires! More

Helpful 0

Report | Print

Absolutely the best experience I have ever had purchasing a vehicle. Professional, courteous, knowledgeable, and very prompt in returning e-mails and phone calls. This is the only BMW dealer in St. Louis tha a vehicle. Professional, courteous, knowledgeable, and very prompt in returning e-mails and phone calls. This is the only BMW dealer in St. Louis that gets it.I love my new 550i, but the gentlemen I worked with made it a true pleasure from start to finish. Thank you guys !!! More

Helpful 0

Report | Print

Where to start? Autohaus was the best experience I ever had trying to buy a BMW and won't consider going anywhere else from now on. I had previously been to Suntrup BMW and they are smarmy, scheming an had trying to buy a BMW and won't consider going anywhere else from now on. I had previously been to Suntrup BMW and they are smarmy, scheming and unprofessional. They are the epitome of "used car salesman" and quite frankly I have no idea how they stay in business. Please look up "Orson Guyton" "Suntrup" on Youtube.com so you can see what I am talking about! Or paste this link into your browser: http://www.youtube.com/watch?v=_miSTiq1qFY I was put off buying a new car after that horrific experience for quite awhile, however I needed to get a new vehicle and wanted a BMW (had to separate BAD DEALER from the BMW Brand in my mind) so I went to Plaza BMW since it was closer to my house than Autohaus. I spoke with a sales rep there who spent a lot of time one afternoon working with me to choose a 2010 BMW X6 that happened to be in Maryland instead of Missouri where I live. We could not come to an agreement on price on my trade in (2007 Escalade with low miles) and the salesman kept dragging his feet saying OK let me talk to the people here and see what I can do. The rep was not very attentive to the sale and wouldn't call me back for days at a time. Finally, I told him that I was going to talk to Autohaus since we couldn't come to an agreement on a price and it was taking so long to get things done. I didn't really want to switch to Autohaus since the Plaza rep had spent so much time helping me pick out a car. The Plaza sales rep said "Oh, well if Autohaus offers you with a lower price let me know." I told him if Autohaus met my price with out jacking me around for 3 weeks that I would only call him to let him know that Autohaus had my business. 2 weeks later I still hadn't talked to Autohaus and finally just agreed to a price higher than what I wanted to pay (Plaza wouldn't come down $183 after I came up $3,000) because I just wanted to be finished with it. Plaza wanted me to come in the next day and sign the papers (the end of the month!) but I had a flight out of town for the weekend and could come in to sign the papers. They never put a call in to put the car in Maryland on hold. After I finally called back a week later to find out what was going on with the paperwork, they said there may be a problem with the car in Maryland and tried to steer me to a diffent car. I'd had enough! I called Autohaus BMW and got Karen Walters. I went in and told her what I wanted, what I was looking to pay, what I was looking for for a trade and within 30 minutes we had a deal! WHY HAD I WAITED SO LONG for reasonable customer service!!! Karen was attentive to every detial during the sale trying to track down the car I wanted, but it had been sold. She spent time with me trying to find another similar car, but we couldn't. So I went online put together the X6 with the options I wanted and Karen worked with me in a very prompt, professional and respectable manner. We ordered the car. She called me regularly with updates about the progress. Finally, I had my car. She spent an entire morning walking me through the features of my new car. Joe the sales manager came over and said hello and made me feel welcomed and appreciated as a customer. After the sale I had a couple of issues with the nav system, but both Joe and Karen worked with me to get them resolved. They went above and beyond in service! All I can say is the Autohaus experience is the only experience that treats you like a valued customer. Don't even bother trying another BMW dealear, just go to Autohaus they will treat you right from the get-go!! Great job, guys! More

Helpful 3

Report | Print