Joe Emerson | Page 13

Very happy After a slow start where I wasn't getting the level of help I needed via email, I received a routine "How are we doing" email from the sales manager. After a slow start where I wasn't getting the level of help I needed via email, I received a routine "How are we doing" email from the sales manager. I responded, indicating that I wasn't thrilled with the service to that point and that it was important to me to be able to work via email due to my busy schedule. After that, it was a 180. Within an hour I was contacted by Brett, who was a pleasure to work with, very responsive and helpful. As a result I was at the dealership that evening for a test drive, and 24 hours later I was driving home in an incredible 335i that I got for a really incredible price. So far, after-sale support has been good too. It's obvious that a lot of pride is taken in the dealership, the product, and service. Over all, I couldn't be happier. More

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Purchase of 2014 Audi Q7", Worked with Brett, Excellent! Brett, Thanks a lot for your help. For the first time in my life, I purchased a vehicle online without seeing it or test driving it…something that fo Brett, Thanks a lot for your help. For the first time in my life, I purchased a vehicle online without seeing it or test driving it…something that for the longest time I never considered doing. However, I saw this Audi Q7 on the Autohaus website, sent an email and in a couple of hours Brett had replied. He knew that I was not able to come and look at the car or test drive it because I live in Ohio (about 420 miles away from the dealership). Brett went over the entire car with me through a series of emails and provided me with dozens of pictures. The purchase process went very smoothly and within three business days I had my car delivered to my driveway in perfect condition. Brett walked me through the whole process and was always available to answer even my text messages almost instantaneously. Thank you Autohaus and Brett for a wonderful buyer’s experience. More

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Autohaus The Finest BMW Experience with Bob Dedert and Team I am a first time purchaser of BMW. After this experience I hope to never have to buy anything else but a BMW. My Sales Consultant was the absolute be I am a first time purchaser of BMW. After this experience I hope to never have to buy anything else but a BMW. My Sales Consultant was the absolute best of his class. From every aspect of the process Bob was there for my wife and I. I wanted to find something special for her and we found it. For years Jim Polito urged me to consider a BMW. Jim loves BMW. I fully understand why now. Through the entire process Bob led us on, he was pleasant, knowledgeable, accessible, caring and understanding. He really listened and more importantly made the process fun. When you make an investment of this type you want to know you are valued. You want to really feel special. Not just another sale. I am confident that with Bob I will have a long term relationship with BMW. From Joe Emerson who you can see runs a great operation, To Jim Polito and his wonderful assistance and then to our partner Bob Dedert we could not ask for anything more. I would recommend Autohaus and especially Bob as your agent of choice for Client Advisor. He is the best at his craft. As a global sales director myself I know what good looks like. I now know what exceptional looks like. My sincere thank you to the entire team. God Bless you guys there. Thanks for making this experience very special. My best to Bob, Joe, Jim, Victor and Rick. Just awesome. Period. More

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Great Warranty Service Michael and Greg were both eager to help satisfy me on the warranty work needed for my 750I. Thier service was excellet and the work preformed was pe Michael and Greg were both eager to help satisfy me on the warranty work needed for my 750I. Thier service was excellet and the work preformed was perfect. I would also like to thank those who clean and wash the car after the repair work for thier service also. The car never looked so good. Thanks to all at Autohaus. Don Wallace More

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Fantastic service from beginning to end Bob Warner did a fantastic job in handling our purchase of our 328i x-drive. Professional, thorough and made our buying experience a breeze. He and th Bob Warner did a fantastic job in handling our purchase of our 328i x-drive. Professional, thorough and made our buying experience a breeze. He and the team at Autohaus were great to work with and wouldn't hesitate to recommend them to anyone. More

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Outstanding, personalized experience! I'm on my second BMW from Autohaus and suspect many more to come. Brett and the entire team have been simply outstanding. I appreciate the no-nonsen I'm on my second BMW from Autohaus and suspect many more to come. Brett and the entire team have been simply outstanding. I appreciate the no-nonsense approach. When I want to drive 4 different models in a row because I just can't make up my mind, it's as easy as him throwing me the keys and saying "Have Fun". Simply love it. In fact, this last purchase probably wouldn't have been a BMW, but that's all Autohaus sells……so be it. Pretty cool car too. More

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Love my new BMW 535xi - It is the Ultimate Driving Machine! I looked at quite a few different cars (Acura, Audi, Porsche.....). I ultimately bought a BMW 535X!, which I absolutely love. Joe Bauer and Joe Emerso I looked at quite a few different cars (Acura, Audi, Porsche.....). I ultimately bought a BMW 535X!, which I absolutely love. Joe Bauer and Joe Emerson were awesome to deal with. They may the whole shopping experience a pleasure.They negotiations were quick and fair. I am already a big fan of their dealership. I will refer people to them, with complete confidence, that they will take great care of them. More

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Excellent BMW Service in St. Louis My Family has been doing business with Autohaus BMW for over 35 years. The employees are all wonderful to work with and truly understand your needs. My Family has been doing business with Autohaus BMW for over 35 years. The employees are all wonderful to work with and truly understand your needs. Dan Wirick is my service advisor and always goes out of his way to take great care of our vehicles. Dan's attention to detail is wonderful. As the owner of an older BMW, Rusty Yost and the entire parts department always take the time to make sure I have the parts and supplies I need. More

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Service Before and After the Sale From a buying standpoint, I've been associated with Autohaus since 2009. Recently, I've agreed to purchase a new, 2014 model from the sales team. In From a buying standpoint, I've been associated with Autohaus since 2009. Recently, I've agreed to purchase a new, 2014 model from the sales team. In my search to find a new vehicle, I visited dealerships in Missouri, Illinois, Georgia, and Kentucky. Autohaus shines bright above all the other dealerships I've interacted with. On the sales side, I was treated in a friendly, professional manner and struck a very pleasing deal on the new vehicle I'm purchasing. Autohaus advertises. "You'll never pay more for the Autohaus experience." This promise was kept in every aspect and I remain thoroughly impressed with Mr. LaSane and Mr. Emerson. Top notch! More importantly, the service before and after the sale has been nothing short of outstanding. Mr. Greg Issitt has been my advisor for 5 years now and has gone above and beyond to help me keep my current vehicle in like-new condition. As a testament to the overall service provided, I recently had the air conditioning condenser in my current vehicle fail shortly after the warranty expired. The repair cost was very expensive to say the least. Mr. Issitt, Mr. Richards, and Mr. Emerson petitioned BMW on my behalf and BMW agreed to cover a large part of the repair under warranty and saved me a great deal of money during a very stressful time. This tremendous effort on their part is precisely the reason I continue to stay with Autohaus. This type of service is unmatched and the folks I work with at Autohaus are indeed the best. Thanks to all four of you!!! More

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Impeccable Customer Service We have dealt with Bob Dedert in sales for many years. His knowledge, skills and customer service is what keeps us coming back. We have always felt We have dealt with Bob Dedert in sales for many years. His knowledge, skills and customer service is what keeps us coming back. We have always felt cautious with buying cars at dealerships. When we started doing business with Bob Dedert at Autohaus BMW, we are no longer cautious. He is very honest and will work to fit you in a vehicle that actually fits your needs and not based on a sale. Service is awesome as well. You cannot find a better service department on the entire St Louis Area! More

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