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Patti Kupfer
Patti Kupfer at Autohaus BMW
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Patti Kupfer

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.9
406 Reviews
4.9

406 Reviews

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406 Reviews of Patti Kupfer

April 10, 2024

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Great service, professional and timely. Patti is great - she does a great job of focusing on the customer and making sure everything is addressed. I have complete trust in Autohaus and Patt More

by B
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Recommend Dealer
Yes
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Apr 10, 2024

Autohaus BMW responded

Thanks for the 5 - star review! We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again!

March 12, 2024

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Issues were not resolved. Promised call backs were not received. Very disappointed in service advisor More

by ryan4
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No
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Mar 12, 2024

Autohaus BMW responded

Unfortunately we cannot find any information on a Ryan. Patti has no knowledge of who you might be. If you like, you may contact our Service Director, Todd Feuerhaken, at 314-727-8870 to further discuss. Thank you.

February 23, 2024

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All of the staff are extremely professional and accommodating. Patti Kupfer is wonderful!! The work was performed efficiently and well. Love that they post the video of what they found during th More

by Annette
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Yes
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Feb 26, 2024

Autohaus BMW responded

Thank you so much Annette for the review! If there are any other services you need, please don't hesitate to contact Autohaus services.

February 07, 2024

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They care about their customers and let you know what is wrong and how to fix it. I was able to get an appointment at the last minute. Love the response they send via email and text showing what they found More

by Happy Buyer
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Shackly

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Feb 13, 2024

Autohaus BMW responded

Thanks for the 5 - star review! We are happy to be of service and look forward to the next time, take care!

February 05, 2024

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Major worked on on vehicle. Kept informed of repair cost, and time frame by Service Manager. First Class service! More

by Hank
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Recommend Dealer
Yes

Other Employees Tagged: Todd Feuerhaken, Brittany Weiss

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Feb 05, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We are thrilled that you had a stress-free experience with us. Your kind words serves as a great testament to the hard work and dedication we invest in each job.

February 05, 2024

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I brought my car to Autohaus this time to do the Emissions test and had a great experience! I felt welcomed, waited just the expected time for the work, had my car washed and most importantly, Patti More

by claudreyer.ribeiro
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Recommend Dealer
Yes
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Feb 05, 2024

Autohaus BMW responded

Thank you for the gracious words! We're delighted to hear you enjoyed the service from Patti. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations!

February 02, 2024

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I was given the run around just to get a flat tire fixed. Highly Unacceptable. More

by kay kay
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Recommend Dealer
No

Other Employees Tagged: Chris Clem, Chris Buie, Todd Feuerhaken, Zinaida Bajramovic, Brittany Weiss, Trey Starnes

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Mar 03, 2024

Autohaus BMW responded

We understand now that you were frustrated. We tried to accommodate you the best we could and as quickly as we could, but you were unhappy. We are sorry, despite everything getting rectified that you are still unhappy. We are family owned and in business for over 55 years, great customer service is our number one priority. We really wish this would have been a better experience for you.

Mar 03, 2024

kay kay responded

First of all you’re a liar and secondly I’ll never do business with you guys. I have the estimate for one tire you guys sent me. I had to call my husband to speak with you because you offered me one tire. I have proof so don’t sit and lie. My review is accurate and i guess i hit pot holes on the highway very often in Illinois and have to have my car towed to St. Louis being that i don’t even live in your area. My husband will never ever lie and say that about me because he handles all of my car business. You’re a joke and your dealership is a joke. I have no communication with you guys other than when you offered me to come back days later for my car. I then contacted my husband to speak to you because you wouldn’t even give me courtesy to listen to my issue. You’re nuts to be lying and I have my proof. I keep my txt messages forever so my correspondence with Brittany I do have as well about 1 tire. My husband had to get you to outsource the tire because you told me you only had one and that’s all you had. I called my husband crying because you only wanted to prove me one and my alignment would have been totally unbalanced. You seem to have taken my review personally and it shows how unprofessional you guys really are. Buyer beware.

January 29, 2024

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I received great customer service and communication at Autohaus BMW. The waiting lobby is comfortable and business friendly. More

by daimajea
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Yes
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Mar 26, 2024

Autohaus BMW responded

Thank you for the great review and recommendation! It really means the world to us:)

January 29, 2024

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I love Autohaus BMW. They take such good care of their clients. I always trust their work More

by Mamacat0511
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Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Steve Emerson, Todd Feuerhaken, Zinaida Bajramovic, Brittany Weiss, Trey Starnes , Bob Diedert

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Jan 30, 2024

Autohaus BMW responded

Thank you for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

January 26, 2024

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Autohaus of Maplewood has been my best BMW service experience ever. I have been a customer since 2016 and see no reason to go anywhere else. The techs are all wonderful and my advisor is just terrific More

by JLo
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Recommend Dealer
Yes
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Jan 29, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We are happy that Patti impressed you in this way. Take care and see you next time!

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