Joe Castillo | Page 2

We had a great experience working with Monse and Lexus of Naperville. We’ve looked a long time for a reliable used car. We hadn’t felt comfortable purchasing until we connected with this dealership and this Naperville. We’ve looked a long time for a reliable used car. We hadn’t felt comfortable purchasing until we connected with this dealership and this specific vehicle. Now I feel relieved that I’m putting my child in something safe. More

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Sal was amazing in the process. He is very knowledgeable about the car, lexus service and the specific model. Sal took his time, and really made us feel special. We will be going b He is very knowledgeable about the car, lexus service and the specific model. Sal took his time, and really made us feel special. We will be going back to Sal for our next car! High recommended. More

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The dealership staff was: outstanding throughout the vehicle purchase. Our first exploratory visit went very smoothly without any pressure. Both, Mr. AP Yagnik and Ms. Monse Rocha were keen listntner a vehicle purchase. Our first exploratory visit went very smoothly without any pressure. Both, Mr. AP Yagnik and Ms. Monse Rocha were keen listntner and recommended a best Lexus model that will suit our need. It was a great experience buying a car from Lexus of Naperville. We will not hesitate to recommend this dealership and particularly work with Ms Rocha and Mr Yagnik, More

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Lexus of Naperville has EXCEEDED our expectations of Quality, Customer Service and Care! My husband and I had an issue when we purchased our new 2024 Lexus ES and the Management team listened and respo Quality, Customer Service and Care! My husband and I had an issue when we purchased our new 2024 Lexus ES and the Management team listened and responded. Once we expressed our concern with the Lexus New Car Sales Manager, he quickly jumped in and reassured us he was going to make things right. Following this, EVERY person we spoke to or came in contact with at Lexus assured us they were committed to keeping us Happy and Satisfied Lexus automobile owners. It was then we knew we made our purchase from the right dealership. As previously stated, the response we experienced Exceeded AND Surpassed our expectations in the final resolution. Special thanks to Tony Stewart and Joe Castillo for listening and confirming our value as Lexus Customers and owners. This is a World Class Dealership with the Right people supporting and representing the Lexus brand. Thank you to Monse as well for being there to confirm we were happy when we picked up our vehicle. We end by saying we had a n amazing experience purchasing our vehicle from Lexus of Naperville. More

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Made the buying process easy and gave me a fair value for my trade. Very friendly and competent. my trade. Very friendly and competent. More

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Lexus of Naperville has one of the nicest dealerships I’ve ever been too also very generous/ very informative with vehicle ownership and credit building I’ve ever been too also very generous/ very informative with vehicle ownership and credit building More

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Sal Lala my sales person knows the Lexus products very well. During the sales he was very comunicative to me as the process i was going through. well. During the sales he was very comunicative to me as the process i was going through. More

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Outstanding, all round pleasant experience! A bit of background…I’ve bought over 20 cars in my life, which means I’ve dealt with A LOT of car dealerships. I’m also a woman, and most of the sa A bit of background…I’ve bought over 20 cars in my life, which means I’ve dealt with A LOT of car dealerships. I’m also a woman, and most of the sales people I’ve dealt with tend to talk down to me like I’m a child. God forbid a woman might actually know a thing or two about cars. Sal Lala was professional in every way. When I walked into the show room he asked how he could help. I explained I was there for a specific car, in a hard to find color, there were only two in the entire Chicago metro area. I also let Sal know I had just visited a different dealer about an hour away and wondered if he could do any better on the price. He said he would check. He came back about 5 minutes later and offered a price $500 less than the first dealer. I was pleasantly surprised! The only remaining drawback was I wanted heated seats, which neither car had. He said there was an aftermarket solution which he could install; at a decent price. SOLD!! The entire process took less than an hour. Sal talked to me like I was an adult and there was no haggling. If you’re in the market for a Lexus, make the effort to drive to Naperville and ask for Sal! More

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Dan was the most helpful sales person, especially because of the lack of TX’s available. He worked hard to find out information on colors and how options worked. He quickly notified us as soon as the build of the lack of TX’s available. He worked hard to find out information on colors and how options worked. He quickly notified us as soon as the build date was set for our TX 500h and when our car arrived he sent a text message immediately. We appreciate his informative, yet low pressure sales techniques which ultimately inspired us to purchase our first Lexus from Lexus of Naperville. Even after the sale, Dan reaches out and continues to offer support. More

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Was a great visit until they wanted to charge me 95$ to change a license plate. Would love to speak to someone about the experience change a license plate. Would love to speak to someone about the experience More

by DOTTO1 Verified Customer Verified Customer

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