Joanna Oates | Page 61

Rallye Lexus - in a word - Outsanding! In early November 2014, I leased my third certified LS from Rallye Lexus. Kevin Losee helped me through the entire process of turning in my exist In early November 2014, I leased my third certified LS from Rallye Lexus. Kevin Losee helped me through the entire process of turning in my existing vehicle and leasing my next sedan - he took me through my options, listened to my needs, and came up with a superb solution. Michelle Gonzales was able to get me approved and was able to help me pick up an excellent warranty. Later Steven Holmes graciously and patiently explained the many features that these lovely sedans have to offer. This write up would not be complete without my mentioning the terrific service I received from Joanne Oats of the service department who made sure that my vehicle had everything I needed and Raoul Aria who graciously came to my home, provided me with a loaner car and brought my car back to my doorstep - saving me both time and money. Kevin Losee proved his commitment to quality with his continued diligence in getting a minor billing related request resolved successfully. This kind of customer attention service is what makes the Lexus brand legendary. I highly recommend the Rallye Lexus dealership to anyone in the market for buying or leasing a luxury sedan. Lexus makes amazing cars and the Rallye dealership makes owning a Lexus, a wonderful experience. More

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20 Years Strong! After 20 years, I continue to value the relationship with entire team at Rallye Lexus. Kudos to Tony, Neil, Pam, Charlie, Michael, Joanna, Karl, Dan After 20 years, I continue to value the relationship with entire team at Rallye Lexus. Kudos to Tony, Neil, Pam, Charlie, Michael, Joanna, Karl, Danny, Mike, Steven and the entire gang for making it a pleasure to count on you for everything. More

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A Tip of the Hatlo Hat to Neil Fogel I have been buying cars from Neil since 1996. I find him the most likeable, efficient, and tenacious car salesman I've known. I've been driving 50 ye I have been buying cars from Neil since 1996. I find him the most likeable, efficient, and tenacious car salesman I've known. I've been driving 50 years and this is the best dealership, and staff (asa well as service, that I have found. My other car is from Rallye BMW. More

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My family and I have been long time customers of Lexus and have always dealt with this location. They are extremely helpful, patient and are always there if we need anything. They don't treat you as a po and have always dealt with this location. They are extremely helpful, patient and are always there if we need anything. They don't treat you as a potential sale, but as a person, which created a great relationship between this dealership and my family. More

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Everyone involved was helpful, direct, forthcoming, and accommodating. All efforts to deliver what was was promised were successfull. Things done on time, neat and clean. All issues corrected as soon as th accommodating. All efforts to deliver what was was promised were successfull. Things done on time, neat and clean. All issues corrected as soon as they were raised. Loner car available for several days was very nice. A very nice experience. More

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I presently own 4 Lexus Autos, all purchased from Rallye Lexus. While I really like the Lexus automobiles, the main reason I continue to purchase them is the service Department. I have been a customer for Lexus. While I really like the Lexus automobiles, the main reason I continue to purchase them is the service Department. I have been a customer for 11 years and the level of service has continued to improve during this time. The words excellent service does not adquately describe my experience. Truely better service than an other Dealership, and I have owned Mercedes from Rallye Roslyn and Range Rover from Glen Cove and Lincoln from Port Motors to name a few. Cars are not perfect, they do need care. The Rallye Lexus Service department and everyone connected with it represent the finest cutomer service experience ,I've ever had. I will continue to be their customer and recommend them to friends and family. More

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I had driven my car about 2 weeks when I decided to use the CD player. The first 3 CD's went in fine. Then it jammed. I was sure I had done something wrong. I called Dave Tubens, who had sold me the car an the CD player. The first 3 CD's went in fine. Then it jammed. I was sure I had done something wrong. I called Dave Tubens, who had sold me the car and told me to call if I needed anything. He told me to bring the car in. The next day I drove my car onto the lot. Dave met me and went into service while I sat in the car. In a matter of minutes, he returned with Joanna who arranged for the CD unit to be removed from the car. She calmed me down and said she would call me when the new unit arrived. About a week later, Joanna called me to tell me the unit had arrived. I brought the car in, Joanna greeted me and took me into the waiting room where I could be comfortable while waiting for the car. In a very short time, Joanna came in to tell me my car was finished. she also told me the CD's which I thought were lost to me would be mailed to her and I could pick them up when in the area. Joanna did get the CD's and called me. I forgot about the CD's and did not get back to the dealership for about 2 months but there were the CD's sitting on Joanna's desk waiting for me. Joanna is the person every service area should use as a model on how to treat customers when they come in with problems. She is friendly and professional. The mechanics are also fantastic and the work was done as soon as the car was received. Thanks More

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