Jimy Contreras | Page 2

Great car buying experience! Just got a brand spanking new 2020 Kia Telluride and this thing is slick! This is what I call #BallinOnaBudget! Everyone can keep their Range Rovers, Just got a brand spanking new 2020 Kia Telluride and this thing is slick! This is what I call #BallinOnaBudget! Everyone can keep their Range Rovers, were going to roll up in the Kia and going to turn just as many heads! Besides the ride, Rick Case Kia was amazing. Special thanks to Herb and Jimy for making this the best car buying experience we’ve ever had. More

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Unprofessional service manager: Elvis Gamez Incident 1) I waited over 3 hours for an oil change while they were not busy and they refused to work on my car. I had to talk to the manager to get m Incident 1) I waited over 3 hours for an oil change while they were not busy and they refused to work on my car. I had to talk to the manager to get my car out of their shop because it was visibly idle in the same spot I had left in...for 3 hours. Incident 2) seeking help for a faulty steering wheel, they laughed in my face and dismissed my explanation for having a broken steering wheel. They were planning on overcharging me $300 for a $180 part. Elvis Lopez was the only professional working there. More

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very pleasant experience choosing a car We were met with Frank Martinez who turned out tobe the best car salesman we ever had. Gave us all the info needed to make the right decision for us. We were met with Frank Martinez who turned out tobe the best car salesman we ever had. Gave us all the info needed to make the right decision for us. More

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Decepcionado como cliente! Quisieron hacerme un "deal" metiendome un carro de $29.000 por 75 cuotas de $530 , esto es realmente un buen negocio para un cliente que les ha compra Quisieron hacerme un "deal" metiendome un carro de $29.000 por 75 cuotas de $530 , esto es realmente un buen negocio para un cliente que les ha comprado 4 carros? Deberian tratar mejor a sus clientes y no proponer este tipo de negocios. More

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Awesome We bough a Kia Forte and between Frank and Jamal they make us feel like we are in family dealership. Thank you both. For sure we coming back We bough a Kia Forte and between Frank and Jamal they make us feel like we are in family dealership. Thank you both. For sure we coming back More

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Vey nice experience sincerely my best experience buying a car, the sales force very professional and polite witch make a huge different from other dealership. My salesman sincerely my best experience buying a car, the sales force very professional and polite witch make a huge different from other dealership. My salesman Christian was amazing and the Sales Manager fantastic!!!!!!!! More

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Amazing They are excellent, frank and jimy are awesome, the best price, the best service, the best rate, highly recommended, they treated us wonderfully, they They are excellent, frank and jimy are awesome, the best price, the best service, the best rate, highly recommended, they treated us wonderfully, they solved everything and gave us the best option! More

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New Vehicle Purchase Previously in Collision I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and recently was informed that the vehicle had been in a front end collision and poorly rep I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and recently was informed that the vehicle had been in a front end collision and poorly repaired before it was sold to me as new. This auto dealer sold me a $40,000 supposedly, new vehicle, that had been in a previous collision. Fraud? Now the dealer, Rick Case KIA, says they won’t honor any of my warrantee repairs because of collision I never had, and never knew about. There is no Car Fax with any information available. How many wrecked, repaired vehicles are they selling as new? Tried to go through all the correct channels to correct this issue and have gotten nowhere. The dealer has put the blame on me, called me a liar, insists I had a collision and repaired it poorly, all very disrespectfully at that. The manager of the dealership also made me an offer to trade my car in, buy a new one from them and he would send my car to auction without divulging that the vehicle was ever in a collision, as they claim. Fraud? I need help getting this message out to anyone interested in doing business with Rick Case Automotive Group. I requested a call from Rick Case or his associates and they will not return any of my calls or emails. I have spoken to Kia’s National Consumer Services at least a dozen times, and found that they are a waste of time. They have no power or influence over what Rick Case Kia does, or any other dealership. Worst experience ever dealing with a car dealership, its management and all the others involved.#rickcase; #rickcaseautomotivegroup; #www.rickcasekiasunrise.com More

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Worse leasing and sales force , I would not recommend this dealership, Their practice of shopping around the credit is affecting your credit score, all around bad experience, I le I would not recommend this dealership, Their practice of shopping around the credit is affecting your credit score, all around bad experience, I left my leased car to be returned to the lease company my car sat in the parking lot for over 2 weeks , when it got to the company I was hit with more charges for wear and tear that were not there when I left it More

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New Car Purchase Undisclosed Previous Collision. 6-7-18 I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and I was recently informed (about 3-4 weeks ago) that the vehicle had been in a 6-7-18 I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and I was recently informed (about 3-4 weeks ago) that the vehicle had been in a front end collision and poorly repaired before it was sold to me as new. This auto dealer, Rick Case KIA, sold me a new vehicle, that had been in a previous collision, and did not disclose this upon the sale. Fraud? Now the dealer, Rick Case KIA, says they won’t honor any of my warranted repairs because of the collision I had nothing to do with, and never knew about. The question being, how many wrecked, repaired vehicles are they selling as new? Tried to go through all the correct channels to correct this issue and have gotten nowhere. Tried to talk to the Rick Case KIA manager, told me I was a liar. I tried to talk to Rick Case’s assistant, she refused to respond. I tried to contact Rick Case directly, no response. I tried to get KIA Customer Affairs involved in California to help, they accomplished nothing. The dealer has put the blame on me, very disrespectfully at that. Basically the manager of Rick Case KIA called me a liar. The manager of the dealership also made me an offer to trade my car in, let me buy a new one from them, and he would send my car to auction without divulging that the vehicle was ever in a collision. Fraud? I need help getting this message out to anyone interested in doing business with Rick Case Automotive Group. Don’t! Frauds! Selling damaged vehicle as new, and calling what could have been a long time client, a liar. Rick Case or his lead associates will not return any of my calls or emails. Worst experience ever dealing with a car dealership, its management and all the others involved. More

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