Jim Milella
Jim Milella at Ide Honda
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Jim Milella | Page 2

Service Advisor

Ide Honda

875 Panorama Trail S.
Rochester, NY 14625

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4.6
95 Reviews

Jim has been in the car business since 1994, and with Ide Honda since 2000. He has been married since 2002, he and his wife have two children. As you can imagine, young children keep him busy, but when he is not chasing after the kids, he loves working on cars. Jim is a complete fanatic of the automotive world and knows his cars! He is happy to help you take care of your automobile at IDE HONDA!

Dealership Experience

24 yrs, 1 mo

4.6

95 Reviews

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95 Reviews of Jim Milella

November 21, 2022

Dealership Rating
Employee Rating

Melinda is always so helpful and accommodating! She is an absolute pleasure to work with! I buy all my vehicles from her and Ide Honda. Jim Milella always provides the best service in the service d More

by Jennifer Fairhurst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melinda Pagliuso, Adam Weil

November 21, 2022

Dealership Rating
Employee Rating

Very easy to work with. No pressure sales. Interacted very well with our children and made us feel extremely comfortable through the car buying process. More

by Kdubash
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Melinda Pagliuso

October 21, 2022

Dealership Rating
Employee Rating

This is my 3rd vehicle from Ide Honda. It has always been a great experience. Melinda is been a wonderful sales rep not only during the purchase but throughout the life of the lease. I More

by Stevetedesco5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melinda Pagliuso

September 21, 2022

Dealership Rating
Employee Rating

Best Honda dealer there is hands down! I have been going to Ide for at least 25 years. I trust them implicitly with everything from sales to service. Genuinely wonderful people who actuall More

by Patti
Customer Service
Friendliness
Price
Recommend Dealer
Yes

September 16, 2022

Dealership Rating
Employee Rating

The people who work Ide are amazing and I always have excellent experiences for service and sales. More

by tg1bma
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melinda Pagliuso

September 15, 2022

Dealership Rating
Employee Rating

Continued Great Service at Ide Honda this morning. I have been a customer for over 25 years. I am thankful for the service I continue to receive. Jim Milella is an outstanding representative of c More

by KV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 02, 2022

Dealership Rating
Employee Rating

Everything was fantastic . Car is phenomenal. Malinda was great . This is excellent dealership. Highly recommend. More

by alexpiterman9
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 27, 2022

Dealership Rating
Employee Rating

I had an alignment check appointment. Arrived on- time, and was told it will be up to 1.5 hours of wait time. Asked Jim Millea what takes so long. He got aggressive asking which qualifica More

by Yuri01
Recommend Dealer
No

Other Employees Tagged: Mark Frey

April 27, 2022

Dealership Rating
Employee Rating

I worked with Joe. Had an ongoing pressure light on even after I purchased a new, expensive tire through him. Light remained on. Stated he could not resolve my issue. M More

by sandyduell
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joe Fantauzzo

Jun 01, 2022

Ide Honda responded

Sandy, we are disappointed to hear that you did not have a more positive experience with us at Ide Honda. If you could please give our Service manager Mark Frey a call ( 585-586-2820 ex. 1209) ; he would definitely be able to make things right for you! Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

November 09, 2021

Dealership Rating
Employee Rating

Super experience every time!Sales and service are exceptional! I only go to Ide fory cars. More

by pritchfamily6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joe Fantauzzo, Melody Gould

Nov 18, 2021

Ide Honda responded

Thank you! We appreciate that you took the time to let us know of your experience here at Ide Honda. We are happy that you had great service. Thanks again. Take care.

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